Question about Sony Playstation 3 (PS3) Console

3 Answers

The disc goes in but unable to read it.

I have tried a game and also a dvd.
They go in but the ps3 does not read the disc.

Posted by on

  • 2 more comments 
  • Anjdad719307 Nov 13, 2008

    When inserting a game or DVD...it will not read and or load.

  • daynemiller3 Nov 13, 2008

    No Game nor DVD will play on our PS3-Only the Main menu shows up but will not read any disc.

  • quiche slab Nov 13, 2008

    playing on little big planet, the game stalled so i restarted, the green and blue lights flashed and the three beeps sounded as usual, but then the lights kept flashing, after turning back on the ps3 wouldnt recognise the disc, tried various other discs, different games, dvds, cds but none worked

  • Anjdad719307 May 11, 2010

    My boyfriend playstation 3 has all the icons up but it will not read/load a game or dvd.

    Any solution on saving me time and money in sending the playstation in to be fix.

×

3 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Cheers for the help, rang sony today sed theyd have me a replacement within a week so alls well

Posted on Nov 15, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

For most disc read errors the PS3 will need to go back to Sony. Contact their customer careline on 0870 599 8877 and they will swap your unit for another. Be advised that any attempts to repair yourself may invalidate your warranty or result in repair costs if you are past the 12 months. They are still replacing launch day units at no cost.
I had a 60g launch day unit which stopped reading discs a couple of weeks ago and within 4 days they swapped my unit completely free of charge. Even came to my work address so I didn't have to take time off work. :)

Posted on Nov 14, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that gotĀ 5 achievements.

    Governor:

    An expert whose answer gotĀ voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 95 Answers

The PS3 laser has two wavelegths at 405nm(bluelight) and 750nm (redlight). the highpower lower wavelength diode on your machine im afraid has failed. The bluray light reads bluray games and bluray dvd's. the lower power red light reads audio cds and regular dvds/dvdrs. you need to install a new laser ..only 100 i charge or 160 from sony (150+TAX+2 week wait+frustration from not playing COD4..lol)
Now if you have the newer model laser KES410ACA, then you have 2 SEPARATE light sources...these tend not to fail as often. it costs the same to fix

Posted on Nov 13, 2008

  • rick alter
    rick alter Nov 14, 2008

    nothing really can be done other that servicing the unit and installing a new laser.....

×

3 Suggested Answers

SOURCE: ps3 read errors

gtgggg

Posted on Feb 16, 2008

  • 225 Answers

SOURCE: my ps3 console will not read my games or movies and try a disc cleaner & nothing

The problem is not normally with the discs itself but with the lens coming away from where it needs to be.
You just need to readjust the lens that sounds difficult but really it is not too tough.
Check out this PS3 Repair blog and get the fix you need.

Posted on Nov 27, 2011

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Playstation 3 will not read disc


try a dvd if that does not work contact sony for service

Nov 17, 2011 | Sony Playstation 3 (PS3) Console

1 Answer

Ps3 slim error code 8001002b what could this code be.


The code means "dirty or damaged disc". The PS3 has encountered some kind of problem reading the disc.

Possibly the laser could be having problems, possibly the disc.

Try another game disc. If it works, the game disc you are trying to start is somehow damaged.

If it doesn't, the laser most likely has a problem.

If the laser is the problem you can try and clean it with a DVD laser lens cleaner like this one :
http://www.walmart.com/ip/Innovera-CD-DVD-Laser-Lens-Cleaner/14915544

Regards

Sep 28, 2011 | Sony Playstation 3 (PS3) Console

1 Answer

Hello..my ps3 (slim) console cant play the disc game because after i instert the disc few seconds later there's a sound (like when the disc start to eject) but the disc still inside and the icon for game...


Step 1: Does another game disc work?
Step 2: If so then the problem lies within that disc. If another game disc does not work check all your discs for scratches.
Step 3: if your discs are all Dirty/Scratched try cleaning them with a soft cloth or disc cleaner. Step 4: If none of these yield results try cleaning out the disc sensor inside the ps3.
Step 5: this can be done with a compressed dust cleaner (spray can) or a very SOFT brush. You do not want to damage the ps3. Step 6: This should yield results. If not then there is a hardware malfunction.

May 05, 2011 | Sony Playstation 3 (PS3) Console

1 Answer

PS3 READING DVD'S + CD'S BUT NOT GAMES WHATS UP ?


Hello,

To start the laser reads disc's differently. A CD or DVD is just your typical disc then you have blueray which your games are burned onto a blueray disc. Your optical lens is damaged and likely unable to read blueray format.

If you have a blueray movie or can borrow one, try it and see if it still plays that will determine if that is the problem.

If so you will have to replace the optical lens,

Note: Opening your PS3 will void your warranty, so if you are still covered, it is best to send it in to Sony for repair.

Good news is it is easy to do and there are many free step by step tutorials with pictures or videos to show you how. If you must do it yourself.

Jul 13, 2010 | Sony Video Game Consoles & Games

2 Answers

PS3 - Unable to read disc


Hi,

Follow these steps when you are facing "disc wont read" problem


Step 1:Remove the disc from the system.


Step 2:Use a cloth to clean in small circles around the disc (not in a big circle going around the disc). Use DVD or CD disc cleaner if available. If you use cleaner, use a different dry cloth to clean the disc no more than three minutes after application.


Step 3:Verify that there are no disc-destroying marks on the disc. Deep scratches and chips in the middle of the disc can render a disc inoperable.As your Playstation 3 is used more and more, the lens that reads Blue-ray discs can become dirty. This will lead to discs skipping or not being read by the console. If you find this is happening on your Blue-ray discs, either movies or games, you may need to have your console cleaned. Be careful when attempting any sort of cleaning of your console, as improper handling will further damage the Playstation 3. Contact a member of Playstation Support for information on console maintenance.


Thank you !!

Jul 05, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

Unable to read the disc


Hi,

The most common reason for the PS3 not reading discs is a bad drive. The following website sells the drives and does installs:

store.richspsxparts.com/wiiredvddr

This drive should fix any reading issues you are having with your games, or issues inserting your games or ejecting them (or lack thereof). This is the entire DVD drive assembly mechanism replacement for your PS3 including a new laser. If your discs are not ejecting, or you cannot insert a disc -- or you can insert a disc but it will not load, this is what you need to get your PS3 going again!
Hope this will help...

Take care.

May 30, 2010 | Nintendo Wii Console

2 Answers

Unable to read any discs


Try keeping off your system for 10-15 minutes and try again. If problem exists go to the shop from where you bought your PS3 and ask them for replacement of your drive or your drive lens. I think drive sounds better.

May 16, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

Ps3 only plays ps2 games


the read files are corrupt for bluray and DVD discs.

Mar 01, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

Unable to read discs on ps3


Hi,

This is a common problem with the PS3 unfortunately and is related to problems with either the Bluray drive or laser pick up. You can sometimes resolve it by cleaning the laser.

For a full breakdown on these issues, please view this FixYa Tip.

If this helps, please do leave a vote for the solution.

Thanks.

Feb 02, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

PS3 wont read any discs (games & dvd's) Do


If the PS3 can't read the disks, the laser is the only thing that could cause the trouble. You could've scratched the laser when you cleaned it, or it could have been broken from the start. I recommend calling Sony and calling for a repair. Just hope that they will repair it for free even though you voided the warranty by opening it up.

Dec 08, 2009 | Sony Playstation 3 (PS3) Console

Not finding what you are looking for?
Sony Playstation 3 (PS3) Console Logo

1,042 people viewed this question

Ask a Question

Usually answered in minutes!

Top Sony Video Game Consoles & Games Experts

Iron
Iron

Level 3 Expert

3018 Answers

shaun taylor

Level 3 Expert

1450 Answers

marley mcelhinney

Level 3 Expert

490 Answers

Are you a Sony Video Game Console and Game Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...