Question about Motorola Mobility W375 Cellular Phone

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Can't receive mms pictures Motorola w377

All features and functions work except receiving MMS pictures. Instead I get a white blank screen excepting for a red cross upper left of screen. I can send but can't receive. Tried sending a pic to myself reads as sent but did not receive. So far T Mobile not resolved problem !!!

Thanks
Ralph Green
Glasgow
Scotland

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T Mobile eventually sorted it out. I think my sim card needed updated as it was from another phone held by me.


Thanks

Posted on Nov 13, 2008

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Razar v3xx


When you receive the message with id and password, it usually means that either your phone is not multimedia messaging compatible or your account is not provisioned with the actual multimedia messaging feature itself.
If unable to send or receive a picture message (MMS), troubleshoot accordingly:
  1. Attempt to connect to MEdia Net on the device. Connectivity to MEdia Net confirms the device has enough signal strength and GPRS availability to send and receive MMS.
  2. Verify MMS is being sent to an AT&T subscriber. If MMS message is being sent to someone other then an AT&T wireless services subscriber, verify that the carrier is supported.
  3. Picture messaging settings are pre-configured on all devices purchased from AT&T. If the settings have been altered or if the device was not purchased from AT&T, validate picture message settings are properly configured.
  4. Attempt to send an MMS again.
  5. If further assistance is required, please contact Customer Care.

If problems occur, please perform the following troubleshooting steps:
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  3. Verify the browser settings are correct.
  4. Clear the browser cache.
  5. Power cycle the device (turn off and back on).
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  7. If unable to access a particular MEdia Net site, check to see if the site is supported by AT&T.
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Mobile phones take and display pictures in a wide variety of resolutions and file formats. Many phones can't display some of these pictures from different models because their display resolution is not compatible.

Do you have this problem on every MMS received (from different users), or is this an intermittent problem?

It sounds like you are receiving an MMS forwarding message, where the content of the message is actually stored on a web server that you log into with the information that was forwarded to you.

Please check the following MMS settings on your phone and verify that they match:

From the standby screen, press the Menu Key.

Scroll to "Settings," press Select.

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Scroll to "Edit," press Select.

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DNS 2: 0.0.0.0
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Line Type 1: ISDN
CSD no 2: leave blank
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Speed (Bps) 2: 9600
Line Type 2: ISDN
GPRS APN: wap.cingular
User Name: WAP@CINGULARGPRS.COM
Password: CINGULAR1
Press Done.

Press Exit.

Press Back

Press Back.

Scroll to "Messaging," press Select.

Press the Menu key.

Scroll to "Inbox Setup," press Select.

Scroll to "MMS Message Setup," press Change.

Scroll to "Server Info," press Change.

Scroll to "MMS", press Menu key.

Scroll to and select "Edit".

Validate the following settings:
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Run through the list, and if it all matches, you should be all set.

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Press Exit.

Press Back

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Scroll to "Messaging," press Select.

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Scroll to "Server Info," press Change.

Scroll to "MMS", press Menu key.

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