Question about NEC Electra Elite DTU 16D-2 Corded Phone

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Can't answer direct line calls

We have one phone in the office that will not answer a direct line call. It flashes and rings, but picking up the handset; pressing answer; or using the 67 pickup feature do not work. Other users can pick the call up with 67+line, but not that handset. The user can access voicemail on the handset, and it is not set to forward or DND. All other users are able to answer their phones by simply picking up the handset on a direct line incoming call. Any help???

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  • Anonymous Mar 26, 2014

    phone not answering on pick up

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  • 13 Answers

This sounds like a programming issue on this telephone. There are 2 areas in programming that would cause this. If you have recently had a technician out to do some programming then it is possible that he made a mistake and needs to be called back to correct his mistake.

Posted on Dec 08, 2008

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Posted on Jan 02, 2017

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