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Someone has hijacked my hotmail account and changed my password - please help!

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  • philharris12 Nov 12, 2008

    many thanks for your help, I've been trying to contact hotmail but I'm finding it harder to get hold of them than the Prime Minister!
    Any tips of how to contact them?

    I can't do option 2 because i've had my account for around 6 years and forgotten my secret answer and i'd really rather not do option 3 because i've got so many accounts going to that address


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In this case,

1) Contact hotmail about this issue
2) You can go to hotmail and reset your password for a new one (if your security questions still are the same)

3) or get rid of this account and open a new one.

Posted on Nov 12, 2008

  • Pablo Csaky
    Pablo Csaky Nov 12, 2008

    Somehow for whatever reason you've forgotten the password, the answer to your secret question and never set up, or no longer have access to the alternate email address associated with the account. Or your account has been hacked and your password, secret answer and alternate email address have all been changed.

    I cannot help you.

    Contact your email service provider and tell them what it happening. They should have some way of identifying you, after which they should be able to reset your password. This is typically the approach for pay services - they may verify your identity with your credit card number or some other piece of information they collected at the time you signed up.

    Unfortunately, this almost never works for free accounts. Why? Because these accounts are free, there's almost no customer support. You get what you pay for.

    Let me be even clearer about that:


    If:



    • You're using a free email service such as HotMail, Yahoo, and others


    • ... and you forgot or lost your password


    • ... and you forgot or lost the answer to your secret question


    • ... and you did not set up an alternate email address, or you lost access to the alternate email address


    • ... and customer service is not responding to you

    You are out of luck.

    I know of no way to recover your account. I cannot help you.

    You absolutely can and should try contacting customer service for the email service you are using - they are the only ones who could help you. But my experience is that they rarely do.

    Learn from your mistake.

    If you lose access to your account and cannot recover it, you'll want to set up a new account. Learn from this.



    • Choose good passwords that you will remember. It's tough, given the number of accounts and passwords we all need to remember, but the fact is choosing a hard-to-guess password, and changing it regularly are important steps you can take to avoid someone stealing your account.


    • Don't share your password with anyone. A number of the account hacks I hear about are the result of trusting someone you shouldn't have.


    • Remember your secret answer. I'm kind of surprised I even have to say this, but when you create an account that asks you for a secret question and answer, don't treat it lightly. It doesn't have to be true ... just make sure it's something you'll remember in a year or two or ten when (not if) you have a problem.


    • Set up an alternate email address. This is where password reminders would get emailed to. And remember that if you lose access to your alternate email address, you need to change it in any accounts that reference it.


    • Don't use "remember me" when logging in. At least, don't use it unless you're positive it's safe. If someone else walks up to the computer (be it in an internet cafe, or in your bedroom or office) and "remember me" is selected ... they can now login as you without knowing your password. And then they can change your password and everything else, locking you out of your own account.

    And, perhaps most important of all:



    • Don't use free email accounts for anything important.

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Hotmail account hijacked how do I contact hotmail team via telephone?


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how do you like the solution please rate it

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To solve this one, you'll need to contact hotmail's support staff via email. Click the link below to try and contact them about suspected email account hijacking:
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Best of Luck,
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Dear mwh8282, there is no way to get in if the account has been hijacked by someone.

Please contact directly the hosting service (Hotmail) and try to sort this out.

Regards
EngineerGR

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