Question about Computers & Internet

1 Answer

Someone has hijacked my hotmail account and changed my password - please help!

Posted by on

  • philharris12 Nov 12, 2008

    many thanks for your help, I've been trying to contact hotmail but I'm finding it harder to get hold of them than the Prime Minister!
    Any tips of how to contact them?

    I can't do option 2 because i've had my account for around 6 years and forgotten my secret answer and i'd really rather not do option 3 because i've got so many accounts going to that address


×

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,124 Answers

In this case,

1) Contact hotmail about this issue
2) You can go to hotmail and reset your password for a new one (if your security questions still are the same)

3) or get rid of this account and open a new one.

Posted on Nov 12, 2008

  • Pablo Csaky
    Pablo Csaky Nov 12, 2008

    Somehow for whatever reason you've forgotten the password, the answer to your secret question and never set up, or no longer have access to the alternate email address associated with the account. Or your account has been hacked and your password, secret answer and alternate email address have all been changed.

    I cannot help you.

    Contact your email service provider and tell them what it happening. They should have some way of identifying you, after which they should be able to reset your password. This is typically the approach for pay services - they may verify your identity with your credit card number or some other piece of information they collected at the time you signed up.

    Unfortunately, this almost never works for free accounts. Why? Because these accounts are free, there's almost no customer support. You get what you pay for.

    Let me be even clearer about that:


    If:



    • You're using a free email service such as HotMail, Yahoo, and others


    • ... and you forgot or lost your password


    • ... and you forgot or lost the answer to your secret question


    • ... and you did not set up an alternate email address, or you lost access to the alternate email address


    • ... and customer service is not responding to you

    You are out of luck.

    I know of no way to recover your account. I cannot help you.

    You absolutely can and should try contacting customer service for the email service you are using - they are the only ones who could help you. But my experience is that they rarely do.

    Learn from your mistake.

    If you lose access to your account and cannot recover it, you'll want to set up a new account. Learn from this.



    • Choose good passwords that you will remember. It's tough, given the number of accounts and passwords we all need to remember, but the fact is choosing a hard-to-guess password, and changing it regularly are important steps you can take to avoid someone stealing your account.


    • Don't share your password with anyone. A number of the account hacks I hear about are the result of trusting someone you shouldn't have.


    • Remember your secret answer. I'm kind of surprised I even have to say this, but when you create an account that asks you for a secret question and answer, don't treat it lightly. It doesn't have to be true ... just make sure it's something you'll remember in a year or two or ten when (not if) you have a problem.


    • Set up an alternate email address. This is where password reminders would get emailed to. And remember that if you lose access to your alternate email address, you need to change it in any accounts that reference it.


    • Don't use "remember me" when logging in. At least, don't use it unless you're positive it's safe. If someone else walks up to the computer (be it in an internet cafe, or in your bedroom or office) and "remember me" is selected ... they can now login as you without knowing your password. And then they can change your password and everything else, locking you out of your own account.

    And, perhaps most important of all:



    • Don't use free email accounts for anything important.

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Unable to log into Hotmail. It is saying someone else is trying to use it.


Note: Hotmail has now changed to Outlook.com

To troubleshoot the issue, you can follow the instructions mentioned on the following link:
http://windows.microsoft.com/en-in/windows/outlook/forgotten-password

GuruAid.com

May 19, 2015 | hotmail.com

1 Answer

Cancel msn account


Cancel an MSN Hotmail Account
MSN Hotmail is a free email service. If you signed up for an MSN Hotmail account and no longer use or want the account, you can cancel it.
It takes little time to cancel the account.
You only need to log in to your account to get started.
Sign in to your Hotmail account using your Windows Live ID and password.
Click the "Options" button located at the top right of the page and select "More options" from the drop-down menu.
You will be taken to a page where you can view options for managing your Hotmail account.

Look to the section labeled "Manage your account" and click the "View and edit your personal information" link.
Click the "Close account" link at the bottom of the page under the "Additional options" section.
Verify your password and click "Yes" to cancel your Hotmail account.


Cancel an MSN Hotmail Account
MSN Hotmail is a free email service. If you signed up for an MSN Hotmail account and no longer use or want the account, you can cancel it.
It takes little time to cancel the account.
You only need to log in to your account to get started.
Sign in to your Hotmail account using your Windows Live ID and password.
Click the "Options" button located at the top right of the page and select "More options" from the drop-down menu.
You will be taken to a page where you can view options for managing your Hotmail account.

Look to the section labeled "Manage your account" and click the "View and edit your personal information" link.
Click the "Close account" link at the bottom of the page under the "Additional options" section.
Verify your password and click "Yes" to cancel your Hotmail account.
Recover a Hijacked Hotmail Account
Hotmail is one of the older free Web-based email services.
Unfortunately, its age and its popularity can make it a target for hackers and other online troublemakers.
If your Hotmail account is hijacked, the hacker may change your password to keep you from logging back in to the account.
Fortunately, Microsoft gives users the opportunity to prove that a hijacked account is really theirs so that changed passwords and stolen accounts can be recovered by their rightful owners.
Attempt to log in to your Hotmail account.
If you receive a message saying that your username or password is incorrect, click the "Forgot Your Password?" link under the password field.
A page will load giving you three options for resetting your password.
Click the "I Think Someone Else Is Using My Windows Live ID" option on the password reset page. Click the "Reset Your Password" link in the instructions that appear.
Enter your Hotmail account address in the "Windows Live ID" field and type the characters that appear in the captcha image in the "Characters" field.
Click "Next" to continue the password reset process.
Select an option for resetting your password when prompted.
If you have a secondary email account included with your Hotmail account, clicking "Email Me a Reset Link" will send a link to that account which lets you reset your password.
Clicking "Security Question" prompts you with the security question you set up previously, allowing you to reset your password after answering correctly.
If neither of these options work for you, click "Customer Support" to contact Hotmail customer support and have your password reset.
Click "Next" after selecting an option.
Enter a new password when you receive access to the password reset screen.
Hotmail recommends that you create a strong password with a combination of letters, numbers, symbols and varying capitalization to make it more difficult for would-be hijackers to guess it.
Run a thorough antivirus and spyware search on your computer to make sure that you don't have a keylogger or other password-theft software installed on your PC
Such software could allow a hacker to gain access to your account again after the password has been reset.

Nov 14, 2013 | Computers & Internet

1 Answer

Can't find the correct name


Your account might have been hijacked ??..

Hotmail is one of the older free Web-based email services.
Unfortunately, its age and its popularity can make it a target for hackers and other online troublemakers.
If your Hotmail account is hijacked, the hacker may change your password to keep you from logging back in to the account.
Fortunately, Microsoft gives users the opportunity to prove that a hijacked account is really theirs so that changed passwords and stolen accounts can be recovered by their rightful owners.
Attempt to log in to your Hotmail account.
If you receive a message saying that your username or password is incorrect, click the "Forgot Your Password?" link under the password field.
A page will load giving you three options for resetting your password.
Click the "I Think Someone Else Is Using My Windows Live ID" option on the password reset page.
Click the "Reset Your Password" link in the instructions that appear.
Enter your Hotmail account address in the "Windows Live ID" field and type the characters that appear in the captcha image in the "Characters" field.
Click "Next" to continue the password reset process.
Select an option for resetting your password when prompted.
If you have a secondary email account included with your Hotmail account, clicking "Email Me a Reset Link" will send a link to that account which lets you reset your password.
Clicking "Security Question" prompts you with the security question you set up previously, allowing you to reset your password after answering correctly.
If neither of these options work for you, click "Customer Support" to contact Hotmail customer support and have your password reset.
Click "Next" after selecting an option.
Enter a new password when you receive access to the password reset screen.
Hotmail recommends that you create a strong password with a combination of letters, numbers, symbols and varying capitalization to make it more difficult for would-be hijackers to guess it.
Run a thorough antivirus and spyware search on your computer to make sure that you don't have a keylogger or other password-theft software installed on your PC
Such software could allow a hacker to gain access to your account again after the password has been reset.



Sep 25, 2013 | hotmail.com

2 Answers

My password has been hijacked How do I reset it


PK, If you are lucky, goto the site and click on the line saying Forgotten Password, click here. If that hacker has not changed your email address to his, then you will get to change the password. Do so. Otherwise there is no chance of resetting the password. Sorry.

Mar 22, 2010 | Microsoft Windows XP Professional SP2

1 Answer

Someone has stolen my hotmail password


You can try the forget password option to gain access and change your password from there.

Jul 19, 2009 | Dell Precision T3400 PC Desktop

1 Answer

Someone has stolen my hotmail password


Contact hotmail with your problem, they should help you by resetting your password and sending the link to your alternate address on file with them

Jul 19, 2009 | Dell Computers & Internet

1 Answer

My account is says incorrect password ..i know its correct


On the sign in page, click on I forgot my password. It will be emailed to you.

Feb 17, 2009 | Facebook Social Network

3 Answers

My hotmail and windows live emails were hijacked and I cannot find a phone number of the correct person to help me. I need assistance in resetting my personal information and password which I am unable to...


If what the person "hijacked" from your hotmail-windows is not that important..set up a NEW hotmail a/c with a new password.Was the 'personal information' THAT important?..You can write to the hotmail people and explain you problem.

Dec 03, 2008 | Computers & Internet

2 Answers

Hi I'm Fred and i have a hotmail account bustheman@hotmail.com, and someone has hacked into my e-mail, and i'm not able to get into to it now, i have an alternate e-mail fleghorn@carolina.rr.com, but it...


To solve this one, you'll need to contact hotmail's support staff via email. Click the link below to try and contact them about suspected email account hijacking:
Account Password Problems or Suspected Account Hijack Windows Live ID Support:https://support.live.com/eform.aspx?productKey=wlid&ct=eformts

Best of Luck,
Steven

Sep 17, 2008 | Computers & Internet

1 Answer

My hotmail account password was changed, by someone other than myself. I tried to go to the site for forgot password and when I did the secret question did not work. it then told me to send a password...


Dear mwh8282, there is no way to get in if the account has been hijacked by someone.

Please contact directly the hosting service (Hotmail) and try to sort this out.

Regards
EngineerGR

May 19, 2008 | Computers & Internet

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

705 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18384 Answers

kakima

Level 3 Expert

102366 Answers

David Payne
David Payne

Level 3 Expert

14161 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...