Question about Xerox WorkCentre C2424DN All-In-One Laser Printer

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37,004,40:45998 fault code the printer is dead any suggestions? also someone locked the scan head with the transport lock on the side of the scanner then ran the machine. This jammed the scan head of course and stripped the teeth on the belt. From what i understand there are no parts available for the scanner. If any one can help with this one I would appreciate it

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There are very very few parts spared for that feeder.
You can try looking up The Parts Drop on google, but I don't know if they carry any parts for that scanner.

Posted on Nov 12, 2008


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1 Answer

Scanner is locked . How am I going to unlock it

Many scanners employ a mechanical latch or lock to prevent the internal scanning mechanism from moving around during transport. Look for a mechanical latch, slide switch or button that has "lock" on it on the top or side of the scanner. If you need more help provide the make and model of your scanner.

Nov 06, 2015 | Office Equipment & Supplies

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Its on but wont scan

Check the rear right hand side of the scanner and make sure the scan head is not in the locked position. This is used to lock the scanner head during transport without damaging the scanning head.

If this is not the case, have you load the driver for the unit and did you check Windows Control Panel - Scanners/Cameras to verify it is there and recognized by the system. If not there you have a communication problem, if it is there, test it from there.

May 14, 2011 | Compaq S 200 Flatbed Scanner

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Mon imprimente pixma mp810 donne un code erreur 5020 et demande de deverouiller le scaner

This correction is listed on the Canon website. Lock Switch Make sure to unlock the scanning unit before turning the machine on.
  1. Lift the document cover open.

  2. Slide the scanner lock switch to the release mark.

    Caution : Make sure to unlock the Scanning Unit (Printer Cover) before turning the machine on.Before transporting the machine, always lock the Scanning Unit (Printer Cover) by moving the Scanner Lock Switch towards the lock mark.


  3. Close the document cover.

  4. Press to turn off the machine.

  5. Wait approximately 5 seconds then press to power back on the printer.

Mar 27, 2011 | Canon PIXMA MP810 All-In-One InkJet...

1 Answer

My lexmark x6170 keeps saying unluck scanner but would not unluck any advice.

I'm not familiar with this model/printer scanner, but some new scanners have a slide lock that locks the scanner head to prevent movement/damage during transportation.
Check the printer/scanner for this lock.

Mar 10, 2011 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Scanner will not scan, says it is in locked position.

The locking tab protects the scanner's scan head by holding it securely in position. Lock the scanner when transporting it from one location to another, but always remember to unlock it before scanning. The scanner will not scan when locked

Looking the bottom, upside-down, with the back/bottom (power cord side) down. The lock is in the upper right corner. It is a slide style tab. Move up to unlock the bed.
Look on the users installation guide page 7 for illustration.
Need the guide, just ask.
Please let me know if this answers your question. OK

Thanks for using FixYa - a 4 THUMBS rating and POSITIVE Comment is really appreciated for the FREE answering of your question.

Feb 18, 2011 | Visioneer OneTouch 8920 Flatbed Scanner

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Hi I have just purchased a Samsung CLX- 3185 Colour printer, scanner and copier and the screen states ' Scanner Locked'

The scanner may have a locking lever that locks the scanner head so you can transport it without damaging the scanner head.
Locate the locking lever and unlock the scanner head.

Jan 23, 2011 | Samsung CLX-3160 All-In-One Laser Printer

1 Answer

While started the scanner it give sound like something stuck in side the roller and scanner stop working.

Scanners have a safety lock that protects the scanning head from damage by holding it in place during transport.

Some scanners have a sort of a slider switch, that locks the head. Others have a protruding "pushbutton" on the bottom of the scanner, and when the scanner is put on a flat, hard surface (desk top), the weight of the scanner pushes that "button" up, releasing the lock.

If you have a swith-type lock, check if it's in open position (usually symbolized by an open padlock).

If it's the automatic "button" type lock, you most probably tried to use the scanner on a non-flat surface, or a soft one (like bed for example); you must put the scanner on a perfectly flat surface to use it.

Good luck, and please come back with a rating/testimonial if helped :)

Jul 17, 2010 | BenQ Scan to Web 5000U Flatbed Scanner

1 Answer

Canon MX310 Scanner Error

The scanner mechanism is locked....there should be a bar or button that slides to lock/unlock. Probably a picture of a lock.....this prevents damage while transporting the device....

May 12, 2008 | Canon MX310 Office All-In-One Printer

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An error occurred when you set the transportation lock to the lock.gif locked position. To clear the error message on the LCD panel, set the transportation lock to the unlock.gif unlocked position, and then turn on the product again or press the fontx1.gif B&W Start or fontx1.gif Color Start button to restart the scanning job.

You can find the transportation lock on the left hand side of scanner when you lift/tilt ADF up. Hope this helps...

Apr 05, 2008 | Epson ACULASER CX11NF All-In-One Printer

2 Answers

Scanner error

Try flicking the transportation lock (on the left side under the scan lid) on and off. It has a picture of a pad lock shown locked and unlocked. Flip it back and forth and leave it in the unlocked position.

This worked for me. Good luck!

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