Question about HP LaserJet 2420 Printer

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INK CARTRIDGE WILL NOT FIT BACK INTO THE PRINTER

ON THE RIGHT SIDE OF THE HP 2420 LASERJET THERE IS A WHITE ROLLER THAT IS PREVENTING THE CARTRIDGE FROM SLIDING IN PROPERLY. I BELIEVE THIS WHITE ROLLER SHOULD BE FLUSH AND ONCE THE CARTRIDGE ENTERS IT ASSISTS WITH THE DOCS FLOWING THROUGH PROPERLY????

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The white roller is the hub that engages with the toner cartridge after it is installed. It is flush with the toner door open. As the door is closed the white arm attached to the toner door on the right side causes it to move inward. One possible scenario is that the tab on the door that it clips to is broken or the clips on the arm are damaged.

Posted on Dec 12, 2008

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