Question about Gaggia Super Automatic Espresso Machine Syncrony Compact

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Grinder on Saeco superautomatic machine doesn't work

The machine is a Saeco Odeo, about 3 months old. There are beans in the hopper, but when the brew button is pressed and the grinder runs it doesn't sound as though it is grinding anything. Only hot water comes out. I pulled out the brew group, and could feel dry coffee grounds sort of packed above it in a little hopper, and was able to dig some out with a toothpick, but it didn't fix the problem. I suspect that something is simply jamed up with ground coffee, but don't want to just start randomly trying to clean it out without knowing what I am doing. Any ideas?

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I would suspect something is blocking the grinder from spinning, or the motor itself is faulty. Try to investigate and remove as much debris as you can. If it still won't work, then better get it serviced. Don't try to dismantle it.

Posted on Nov 12, 2008

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The plastic shield in the coffee container on my saeco incanto de luxe broke yesterday and fell directly onto the beans, but I was still able to make my coffee this morning, but this afternoon, the...


Vac out the bean chamber, then remove the 2 or 3 screws and carefully lift the bean hopper off the machine, then continue cleaning the grinder, careful not to lose the gasket around the top of the grinder. When done reassemble and try to brew but do not add beans to hopper as yet. Until you are sure all the plastic pieces are out.

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What is the proper method to descale?


Yes, you should empty the bean hopper and put the solution in the tank and run it through.

Nov 09, 2007 | Saeco Vienna De Luxe Espresso Machine

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Machine says beans are empty and will not brew.


Try adjusting the grinder coarser when it is running. Either the grind is too fine or the grinds chamber is blocked, remove the brew unit and check the gate to the grinder on the inside right.

Jul 30, 2010 | Saeco Magic De Luxe Espresso Machine

1 Answer

Coffee beans don't grind even though there are beans in the hopper. Message: empty coffee beans. Grinder turns, but doesn't sound like the beans are going through.


Sounds like you have a blockage in you grind passage. Try removing the brew group. Then inside on the roof of the machine where the brew unit was setting there is a drop chute where the coffee is dropped into the brew unit. From the left side of the drop chute pull down and back, and it will drop coffee. This will clear an opening that relieves pressure on the passage. There is a passage inside the drop chute area that goes to the grinder. Vacuum it out. It will be on the right side of the drop chute.
Once that is cleared go to the bean hopper. There is a lever on the right side of the bean hopper. Push the lever back to the largest number. You can push the lever to a larger number any time but it has to be grinding to pull to a smaller number. Now replace everything and make your coffee. Once you have made your coffee you can pull back to a number that was higher than the one you had it on, but only when the grinder is running.

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Our Saeco Delux Magic coffee maker will not grind the coffee when we push the button. A light comes on that indicates that the grinder could be jammed.


Hi
The grinders run on a timer. If the grinders does not fill the doser in time you will get a light saying no beans. If this happens and there are beans in the hopper push the lever to the largest # and push the brew button again. This will clear the light and it should brew. If it is at the largest # already your beans are probably shiny and there is to much oil in the beans and this is what is clogging the grinder.

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1 Answer

Ginding problems, all clogged up


Follow these instructions to put grinder back together...

Items needed to clean grinder
1- #2 Phillips head screw driver
1 Cleaning brush
Prep:
Remove all beans from the bean hopper, vacuum out any
beans that cannot be scooped out by hand.
Remove the front and back screws and pull off bean hopper
container from the machine. (Note: The rear screw is longer
than the front screw.)
Note: Doser adjustment knob is available only on Vienna
Digital and Vienna Deluxe Rapid Steam.
Place screws in a safe place so that they will not be lost.
Cleaning the Grinder Viennas
back screw
front screw
grinder
knob
doser
knob
Before beginning to clean the grinder please be sure to turn the machine off and unplug it from the wall
socket. Grinder Tip: Using an oily bean will cause the coffee to build up quickly and clog the grinder.
Saeco recommends using a medium to dark colored bean that is not oily.
After cleaning the grinder and then brewing a cup of coffee it may take 2-3 grinding cycles for the machine
to dispense coffee.
Step 1:
Remove the black rubber gasket, then vacuum additional beans or grinds from the grinder area (Fig. 1).
Rotate the outer ring of the grinder counter-clockwise until the red line is at the 12 o'clock position (as
viewed from the front of the machine) or until the red line on the outer ring is 180º from the opposite red
line on inner burr ring (Fig. 2).
Lift the inner burr ring out of the assembly (Fig. 3).
Figure 1 Figure 2 Figure 3
Step 2:
Vacuum out any residual grinds from inside the grinder and clean the grinder burrs using the cleaning
brush (Fig. 5). Clean out the grinder coffee chute using the end of the cleaning brush (Fig. 5).
Remove the drip tray, open the service door, remove the dregdrawer and brew group. Gently pull
down the coffee doser door and brush out any ground coffee that may be inside the chute (Fig. 6).
Reassembly:
Be sure that the red line on the outer ring is still in the 12 o'clock position. Place the inner burr ring back
into the grinder making sure the red line on the inner burr is at the 6 o'clock position or 180º opposite from
the red line on the outer ring (Fig. 2). Once the inner burr ring is in place, rotate the outer ring clockwise
until it will not turn any further. At this time the two red lines should be aligned. The grinder is now at the
"0" position. Replace black round rubber gasket (Fig. 7).
Take the bean hopper container and rotate the grinder adjustment wheel to zero (0) (Fig. 8) and the doser
adjustment knob to the minus symbol (-) (Fig. 9). Slide the doser adjustment gear toward the left of the
machine until it stops. (Note: The Vienna Black does not have a doser adjustment knob. Only the Vienna
Digital & Vienna Deluxe Rapid Steam have a doser adjustment wheel.)
Reinstall the bean hopper container being sure to use the LONG screw in the back, then replace the finger
guard using the short screw in the front of the container. Once the bean hopper container has been
reinstalled, rotate each knob through the full range of motion. The grinder knob should rotate from (0) to
(18) and back, and the doser knob from the minus symbol (-) to plus symbol (+) and back.
Place the grinder adjustment knob at the eight (8) position and place the doser knob at the halfway
point between the plus symbol (+) and the minus symbol (-) symbol, or to your preferred settings.
For questions or concerns please contact Saeco Customer Service
at 800.933.7876 or email at support@saeco-usa.com.
Figure 4 Figure 5 Figure 6
Figure 7 Figure 8 Figure 9

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1 Answer

Brand New Incanto, Grinder Doesn't Work


Hi,

If you look at the adjustment knob in the bean hopper, make sure it is in the middle i think it will be "8".
Make sure you not get any damp into the grinder.

Try to make 2-3 cup of coffee.

Let me know if i can help you more

Best regards
/Mirran

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1 Answer

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Hi,

You have to take off the bean hopper, turn the ring on grinder anticlockwise to you see the claque. Take out the middle off the grinder and clean everything carefully.

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1 Answer

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Sometimes the chamber between the grinder and brewer will clog up. Try: Open the grind all the way up to the highest number. Push the grind button and while grinding move the dose knob (the one with the + - sign toward minus. If it does not kick in and dose try it again. If it does take off then leave it on the high number for 3 coffees. Then while the grinder is turning move the two knobs back to whre they were. If this does not work you can reomve the brew unit and right above where it sits in the machine there is a trap door that you can open. Open it and shove someting like a straw up toward the grinder and you should get a bunch of grounds droppiing down. Then try the above procedure a couple more times. If this does not work you may need to google "Saeco repair" and send it to an authorized repair center.

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