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I just purchased Vista Computer, Solution Center Popup keeps coming up when I turn on my computer. I have a 4 in 1 printer and when I tried to remove the Solution Center, a warning came up that I will not be able to use my printer. What should I do now?

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Geetings my name is Mark and I will be happy to assist you. I will assume you have a hp printer with the solution center as the software. Unfortunately hp loves to glorify their software with unnessary extras and the bad part is they all must be installed to operate properly. when the solution center popup occurs can you provide me with the message. Here is another way to stop this. Go to start then run in the bar type "msconfig" then enter, another box will appear at the top of the box there is a start tab. It will show you a list of start up items. look for items marked ":hp" and uncheck them. then apply, when you do this it will prompt you to restart, do so and when it restarts a box will appear that states you have made changes to your configuration there is a box that says "do not show again" check this box and ok it. Let me know if this helps!
Be mucho blessed,

Posted on Nov 12, 2008

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Hi Sherylpus,

Congratulations on your new PC! Its always so exciting until your printer doesn't work eh? :)
OK down to business. I am going to need a few more pieces of information in order to help you.

What is the make and model of your printer? (you can usually find it in front for example HP 7960, if its not there then try the back or bottom of the printer)

Is it a new printer? or did you use it with your old XP system?

How is it connected to your computer? USB wire? Ethernet cable? (Ethernets like a big phone wire)

Has it ever worked with your new vista pc?

Have you ever had troubles like this before with this particular printer?

thanks in advance for answering my questions, I'm her to help you

Posted on Nov 12, 2008


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Greetings Sheryl,
My name is Mark and I will be happy to assist you. If that pop up is asking for an update go ahead and allow it. HP for some reason needs to update constantly. Here is one other method we can try. If you are running Vista on your computer go to start then right above start is a search box type in "run" and it will appear at the top of the box go ahead and click on it. A new box will appear you don't have to click anywhere just type"msconfig" and hit the enter or return button. A new box will appear this is your msconfig at the top will be some tabs click on the one that says start. another box will open and it will have programs in it with check marks next to them. Look for all the programs with "HP" in the beginning and uncheck them. Now click on apply and ok, it will prompt you to restart go ahead and do so. When it restarts a box will appear stating that "you have made changes to your configuration, there is a small box in the lower left corner that says "do not remind me again", click on that and ok the box. See if this works Sheryl if not contact me again and we will try somethin else.
Be mucho blessed,

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