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Using thunderbird mail program on lap top. can receive e-mail, but can not send e-mail on any public wi-fi connection. error message says can not connect to mail server on port 25.

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Most isp blocks port 25 for sending out mail that's the reason you cant send out mail, ask you wifi(ISP) smtp settings and you need to set it on your smtp server so you can send out mail using thier smtp as outgoing server.

OR ask you email provider about your webmail address and manually send out mail using the web interface of your email hosting.

btw have you try to change you smtp port to 587 sometimes it work.

Posted on Nov 12, 2008

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Symptoms You can try these basic steps to troubleshoot Mail on your iPhone, iPad, or iPod touch. If you see a specific error message, follow the basic steps, then the steps for that error message. For example, you might see one of these messages:

  • Cannot get mail
  • Unable to move message
  • Username or password is incorrect
  • Relaying denied
  • Email address rejected by the server
Resolution First, try these basic troubleshooting steps:
  1. Tap Safari and load a webpage. If you can load a webpage, then your device has Internet access. If you can't load a webpage, check your Wi-Fi connection or try a different Internet connection:
    • Try a different Wi-Fi connection.
    • If your iOS device has an active cellular data plan, tap Settings > Wi-Fi and turn off Wi-Fi.
    • If the affected email account is provided by your Internet provider, see if your issue is resolved while connected to your home Wi-Fi network.*
  2. Log in to your email provider's website to make sure that the account is active and the password is correct.
  3. Make sure your settings are correct using Mail Settings Lookup.
  4. Restart your iOS device.
  5. Delete the affected email account from your device.
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    2. Tap the affected email account.
    3. Tap Delete Account.
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* If you can only use your email account while connected to your home network, this might be a limitation put in place by your email service provider. For help, please contact your email service provider.
Follow the steps below for specific alerts.
"Cannot get mail" Make sure you entered the correct password. If you enabled two-step verification through your email service provider, contact them to see if you need a special password for your iOS device.
"Unable to move message"
  1. Tap Settings > Mail, Contacts, Calendar, then tap your email.
  2. Tap Account.
  3. Tap Advanced.
  4. Tap Deleted Mailbox and make sure it's set to Trash.
  5. Tap Advanced > Account, then tap Done.
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"Username or password is incorrect" with POP3 account Before you check your email on your iOS device, close it on your computer and other devices.
To see if your account is a POP3 account use the Mail Settings Lookup tool or:
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  2. Look for the label POP ACCOUNT INFORMATION.
If your email provider offers IMAP, remove the POP3 account, then add the account with your provider's IMAP settings. POP3 communicates with one mail client at a time. If more than one mail client tries to connect, you might see a username or password error.
"Relaying denied" or "Email address rejected by the server" when you try to send email This error indicates that either an email address is incorrect or your settings aren't correct for your current connection. Make sure the email address is correct for messages in the Outbox or try a different port:
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If you still can't send email, you can set up an alternate SMTP server.
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By having the "Wif-fi" turned to the on position, you can also save on your data usage by using your own wi-fi and various hotspots so you are not eating up your own data. I'm always surprised at how many people do not know this.

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1 Answer

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