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I have a D-Link DI-624 Wireless Router. My Comcast cable high speed does work but none of the wireless laptops are seeing the network. I've unplugged it etc but it still doesn't come up.

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There are a few configuration problems that can cause this. lets start with the basics. I will assume two things for this process.
a- that you will be right next to the router with a wireless laptop/computer so we can rule out transmission interference
b- that the laptop/pc that you use has connected to a wireless network before.

Problem #1
the router is not setup to send a wireless signal.

SOLUTION: run the setup wizard and make sure that the wireless options are turned on. If you would like help with getting into the wizard you can consult your manual and if needed i can find out how for you. Its usually a program that is installed or you can connect to your router through your browser for the configuration interface.

Problem #2
the router is transmitting a wireless signal but not the name of the signal (its called the "SSID")

SOLUTION: the same as above you must get access to the settings and make sure that there is a name in the SSID space and that it is transmitting said name.


just starting with the basics like i said we can work our way up if you still need assistance i will help.

Posted on Nov 12, 2008

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Try resetting your IP address:
The laptop may be trying to use the IP address from the old router.

1) Click Start (assuming Windows 2000, XP, or Vista)
2) Click Run
3) Type in CMD
This will take you to a black command box
4) Type in: ipconfig/release
The chart should show your IP address as 0.0.0.0
Once this has happened, proceed to step 5
5) Type in: ipconfig/renew
You should now see a new IP address listed.

Also note that you need to set up your network key (assuming that you are using one) on both the router and laptop.
Make sure that your router is set up to perform as DHCP server.

FW

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Hi jad123,

I am sorry to learn about the problems you are experiencing with your service.

I will be happy to reach out to my contacts to assist you in resolving this issue. Please feel free to contact me so that I can get more information from you.

Thanks in advance!

Mark C.
Comcast Executive Offices
We_Can_Help@cable.comcast.com

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