Question about T-Mobile Dash Smartphone

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T-Mobile Dash screen won't light

I dropped my T-Mobile Dash last night, and now the screen won't work. It rings, boots up, etc. Everything appears to be working properly except the screen is dead. Is there any way to fix this? Thanks!

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Consult_roxa

You can open it up and see if the lcd cable has come loose.

The following link provides directions on how to replace you screen. You only need to go to step 7.
After resetting the cable, and it doesn't work, then you probably need a new screen. I provided a link below where you can get those.

Reseat LCD Cable on T-mobile Dash

Replacement LCD Screens for T-mobile Dash

Hope that helps you out.

Posted on Nov 19, 2008

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Won't stay on/ blank screen


2 things-

If the screen is blank white then the cable is probably loose: Follow this guide but just reseat the lcd cable

How to Fix T-mobile Dash LCD Screen

For the software issue:

The Windows Mobile installation may be corrupted.
The only way to fix that problem is by re-installing the windows software on the phone.
You can get the software for the T-mobile dash at the following link: http://www.t-mobile.com/wmupgrade/

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First make sure your phone is fully charged. Then check...
It may be the storage card - if you take the storage card out it will boot up and you can put it back in. - pain in the a## but it may work. Or Try taking the SIM card out, boot it up, turn it off, replace the card, and turn it on again.
Last resort is a hard reboot. If you did a hard reboot and nothing happened then you did not do it successfully. To do a hard reboot.

- with the phone powered off
- press the two soft keys, yes the left and right soft keys which are the two dash keys labeled - -
- while keeping it pressed, press the power button down
- keep the power button pressed down for 1 - 2 seconds and then release the power button while still holding down the two soft keys. Keep holding down the soft keys until a black screen appears and prompts appear
- now release the soft keys and follow prompts
- if you dont see the black screen with the reset option, pull the battery out, reinsert it and repeat the above steps
- when you see the black screen with the reset option, press the Send button to confirm the reset.

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The Windows Mobile installation may be corrupted.
The only way to fix that problem is by re-installing the windows software on the phone.
You can get the software for the T-mobile dash at the following link: http://www.t-mobile.com/wmupgrade/
Be warned that if you use this method most of the data on the phone will be lost, like text messages and etc. Your contacts should be fine as the are stored on the SIM Card and if you have been syncing your contacts with your PC then they should get loaded when you do the up

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Won't Boot Up, Alternates between Windows screen and TMobile screen


Master repoot the phone. You will loose all data, but you can recover the phone.

1. PRESS AND HOLD BOTH SOFT KEYS.
2. WHILE HOLDING DOWN SOFT KEYS, PRESS AND RELEASE THE POWER BUTTON, WAIT 3-5 SEC. (PHONE SHOULD POWER ITSELF ON BY DOING THIS)
3. RELEASE THE TWO KEYS SOFT KEYS.
4. WHEN SCREEN ON DASH LOOKS LIKE IT'S IN DOS FORMAT, PRESS SEND (GREEN ANSWER KEY)

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11 Answers

T-mobile Dash Won't start


This will fix it:

Turn the phone off, remove the battery for a minute. Replace the battery.

Hold down the right and left soft menu keys simultaneously then press the power button for a couple seconds and release. Keep holding down the soft keys until the hard reset screen displays.

The reset screen will tell you to press 'Send' to reset or any other key to cancel. Press and hold 'Send', which is the button with the green phone on it. After a couple seconds, the device will start to do its thing.

This will take some time so be patient. It will have a question or two as it goes through the process. Answer.

Don't worry, you won't lose your branding (e.g. if you are a tmo customer, you don't lose the ability to have myfavs and your phone keeps the tmo branding/settings).

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1 Answer

Dot on projection screen


So it turns on but all you see is a dot on the screen?

I would call it in to Tmobile and get it replaced via warranty.

If it does turn on, you can try to back up your files using active sync on your PC.

Apr 25, 2008 | T-Mobile Dash Smartphone

1 Answer

Nothing happens on my dash


First make sure your phone is fully charged. Then check...
It may be the storage card - if you take the storage card out it will boot up and you can put it back in. - pain in the a## but it may work. Or Try taking the SIM card out, boot it up, turn it off, replace the card, and turn it on again.
Last resort is a hard reboot. If you did a hard reboot and nothing happened then you did not do it successfully. To do a hard reboot.

- with the phone powered off
- press the two soft keys, yes the left and right soft keys which are the two dash keys labeled - -
- while keeping it pressed, press the power button down
- keep the power button pressed down for 1 - 2 seconds and then release the power button while still holding down the two soft keys. Keep holding down the soft keys until a black screen appears and prompts appear
- now release the soft keys and follow prompts
- if you dont see the black screen with the reset option, pull the battery out, reinsert it and repeat the above steps
- when you see the black screen with the reset option, press the Send button to confirm the reset.

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3 Answers

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do a sw reset....its possible it was damaged when it was dropped in the water, but not likey....

turn the phone off, press and hold the soft keys (buttons with the lines on them above the home key and back arrow key) and hold it down.....press the power button while you are doing that until the white t-mobile screen will come on, then instead of going to the green windows mobile screen, a black screen with white writing......press the green button....it will get you in your phone but it will erase your info as a result....

Nov 23, 2007 | T-Mobile Dash Smartphone

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