I put in my order for renewing my program by download, but had to go back and check operating system and lost track of my order. I had filled theorder form completely, ordering just the Spy Sweeper -- without the virus program. I don't want to order twice. HELP, PLEASE.
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first uninstall the webroot spy sweeper through the following steps. 1.click start 2.go to control pannel 3.open 'add or remove program' 4.a window will open wait for some time until the list is populated
5 i)in that list find webroot spy sweeper and click remove go through the uninstall wizard and finish the uninstallation process
5 ii)if you didn't find webroot spy sweeper there then it can be a virus You need to download a program called MalwareBytes because that searces your entire computer , finds the virus and completely destroys it.
Click the green 'download now' button (don't worry - this is free) and once you've downloaded it, got the updates and done a system sweep which takes a long time but it's worth it, you should be fine. It also solves the desktop, wallpaper and screensaver hijack, too.
6. restart your computer
7.open mycomputer click search and do a search for webroot spy sweeper delete all the files and folders regarding webroot spy sweeper
8.now download mcafee before installing mcafee uninstall MalwareBytes and restart your pc because at a time only one antivirus software should be used
i think this solution will help you if the problem is not fixed please inform i will suggest some other ways
download spybot search and destroy and run this plus download and install avg 8 it's free and run both programs offline meaning not connected to the net and once done you may try and run spy-sweeper again.
If all fails try another copy from web it may have come down corrupted.
If all is well then happy surfing but if the new copy is the same then hunt in the registry for all keys belonging to spy sweeper once you have removed it from your computer also go-to program files directory and find the folder that belongs to spy sweeper and delete folder as most of un-installers don't remove the folder to program and try installing again and if all fails then then other thing I can suggest is move all your files to a safe place and redo your operating system from scratch but after you have installed os, install spy sweeper first then any other security software before you go to net.
First Try This: Try to uninstall Spysweeper and reinstall (Control Panel -> Add Remove Programs)
If it gets nasty reboot in to safe mode (follow these steps): 1. Restart your computer and start pressing the F8 key on your keyboard. On a computer that is configured for booting to multiple operating systems, you can press the F8 key when the Boot Menu appears. 2. Select an option when the Windows Advanced Options menu appears, and then press ENTER. 3. When the Boot menu appears again, and the words "Safe Mode" appear in blue at the bottom, select the "Windows XP with networking"
Once you are in safe mode do this: 1. Download the free microsoft app "Autoruns" from http://download.sysinternals.com/Files/Autoruns.zip 2. Extract the .zip file 3. double click the file "autoruns.exe" 4. The program will start autoscanning your computer to see what boots up with it (it will take a few min.... bottom left of screen tells you when it is done) 5. Make sure you are in the "Everything" tab (which loads up by default) 6. Hit CTRL + F (to do a Find) 7. Type "Spy" and hit ENTER 8. The first entry containing the word "Spy" in your startup instructions will be highlighted 9. Look at the "Image Path" column, if it contains anything like "C:\Program Files\Webroot\Spy Sweeper\" uncheck that item 10. Press F3 to see the next item containing the word "Spy" 11. Keep repeating steps 9 & 10 until you get through the entire list I'm guessing you might find the following: C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe C:\Program Files\Webroot\Spy Sweeper\SSU.EXE C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe 12. Reboot as normal (spysweeper should not load up) 13. Attempt uninstall, reinstall again
CLEAN INSTALL needed here. Try un-installing after the un-install, shut down completely for at least 30 seconds, and then restart. This releases any "Locked files" for deletion. Then do a search in 'all files and folders' - search for both Weebroot and then Spy Sweeper, with the options "Search system folders", "Search hidden files and folders" and "Search subfolders" checked. Delete all of those files found. You should do this search and delete whenever you un-install any programs. It will remove lots and lots of leftover junk files and corrupted files taking up room on your hard drive. It will also give you a "clean install" when you reinstall or install an updated program. (Do this ESPECIALLY when updating to a NEW anti-virus programs and “Internet Security Suite” programs such as McAfee or Norton etc.) BEFORE RE-INSTALLING Spy Sweeper
Download and install "Registry Mechanic" then do the updates prior to running it and removing anything for the first time. This will get rid of all your current Registry errors, prior to installing or reinstalling.