Question about Dell 3100cn Laser Printer

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Dell 3100 CN printer...message on printer reads load tray

There is paper in both trays. Have tried restarting, unplugging, pulling out the bottom tray and printing to the MPF tray only and then vice versa printing to the A4/Tray 1 and nothing works.

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  • mkimbl Nov 12, 2008

    The error message is reading Letter and goes back and forth to 024-964

  • Damanpreet Chand
    Damanpreet Chand May 11, 2010

    Please tell me the exact error message or error code number or blinking lights on the printer.....Only then I could tell you where is the issue exactly......




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1 Answer

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  • 69 Answers

Cycle Power on the Printer

  1. Turn the printer off.
  2. Wait 10 seconds.
  3. Turn the printer on.
  4. Determine if the issue still occurs.
Verify There is Paper in the Tray

Verify the Paper Size
Look at the chart below to verify that the paper size meets the 3000cn / 3010cn / 3100cn-series specifications.
Dell 3100 CN printer...message on printer reads lo - 941802c.gif

Verify the paper size in the tray matches the size set in the 3000cn / 3010cn / 3100cn-series printer´s operator panel.

To verify the paper size in the tray matches the size set in the printer's operator panel, perform the following steps:
  1. Press the MENU button.
  2. Press the down arrow until Tray Settings appears and press the return%20arrow%203100cn.jpg button.
  3. Press the down arrow until Paper Size button.
  4. Press the down arrow untilDell 3100 CN printer...message on printer reads lo - return%20arrow%203100cn.jpgb>Tray 1, Tray 2, or MPF) appears and press the return%20arrow%203100cn.jpg butDell 3100 CN printer...message on printer reads lo - return%20arrow%203100cn.jpgh_mi">Press the down arrow to select the specific paper size, as shown in Figure 1, and pressDell 3100 CN printer...message on printer reads lo - 43d7cbe.gifrc="http://i.fixya.net/uploads/images/return%20arrow%203100cn.jpg" alt="return%20arrow%203100cn.jpg" class="h_mi" /> button.
  5. Press the MENU button.
43d7cbe.gif

*1 Denotes country-specific factory default values.
*2 Available for the optional 250-sheet cassette only.

Figure 1 - Paper Size Chart





Verify the Paper Type Matches the Type Set in the Printer´s Operator Panel

To verify the paper type matches the tyDell 3100 CN printer...message on printer reads lo - return%20arrow%203100cn.jpgrator panel, perform the following steps:
  1. Press the MENU button.

  2. Press the down aDell 3100 CN printer...message on printer reads lo - return%20arrow%203100cn.jpg appears and press the return%20arrow%203100cn.jpg button.

  3. Press the downDell 3100 CN printer...message on printer reads lo - return%20arrow%203100cn.jpg/b> appears and press the return%20arrow%203100cn.jpg button.

  4. Tray 1, Tray 2, or Multipurpose Feeder) appears and press the return%20arrow%203100cn.jpg button.

  5. Press the down arrow to select the specific paper type, as shown in Table 1, and press the return%20arrow%203100cn.jpg button.

  6. Press the MENU button.
91a7233.jpg
Table 1: Paper Type Chart

All media types that are not Plain 1 should be printed from the MPF only.


Verify the printing preferences on the Dell™ 3000cn / 3010cn / 3100cn / 5100cn-series printer.
To verify the printing preferences is set to print from the correct tray with the correct paper size, perform the following steps:
  1. Click the Start button, go to Settings, and click Printers and Faxes.
    The Printers and Faxes window appears.
  2. Right-click Dell Laser Printer 3000cn / 3010cn / 3100cn / 5100cn-series and click Printing Preferences.
    The Printing Preferences window appears.
  3. Verify the Paper Size drop-down is set to the correct paper size loaded in the specific tray to be printed from..
  4. Click the Paper Tray tab.
  5. Click the Paper Source drop-down menu and select the specific tray to be printed from.
    This sets the size and tray defaults.

Verify the Paper Size From the Printing Application Matches the Designated Printer Tray
To verify the paper size from the printing application matches the designated printer tray, perform the following steps:
  1. Open the application being used to print the document. (Example: Microsoft Word)
  2. Click File and click Print.
  3. Verify the paper size.

Verify the Paper Source From the Printing Application Matches the Designated Printer Tray
  1. Open the application being used to print the document.
  2. Click File and click Print.
  3. Verify the paper source.

Do not replace any printer hardware as this is not a printer hardware issue.

Posted on Nov 12, 2008

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If the tray setting is off, even by one little click, then the machine may read the paper size as other then letter. If this happens, you send a letter size job to the printer, and it doesnt think it has letter size paper, it will tell you to put letter paper in the MPF feeder.

If the tray is definately set to letter, but the machine still thinks it does not have letter, then the tray or the switch that reads the tray is defective, but 99% of the time it is just the tray is not set correctly.

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I had the dreaded 024-969 and was just able to print a test page.

I removed paper and reached inside the MPF. There's a spring-loaded lever facing upward, toward the back of the tray that the paper rests on and depresses. I toggled this up and down a dozen times.

I vacuumed out the entire tray area and then blew air into the same area by reversing the shop vac hose connection to the output hole.

Printer now prints.

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