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Installing new ink cartridges

I have installed new ink cartridges but could only get the black, yellow and magenta to print. The container the cartridge came in also provided an alchohol swab and it said to wipe the printhead with a moist tissue to get the ink flowing. I did this and now the colour cartridge is not recognised by the printer at all. The printer says there is an alignment problem and to remove the tape but there is none to remove. When I try to print, clean the ink cartridges or run a test page the computer gives an error message to say that there is an unsupported ink cartridge.

Can you help? Thanks

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Be sure you have snap the ink cartridge tight, and check the expiration date of the ink cartridge.

Posted on Nov 12, 2008

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