I have installed new ink cartridges but could only get the black, yellow and magenta to print. The container the cartridge came in also provided an alchohol swab and it said to wipe the printhead with a moist tissue to get the ink flowing. I did this and now the colour cartridge is not recognised by the printer at all. The printer says there is an alignment problem and to remove the tape but there is none to remove. When I try to print, clean the ink cartridges or run a test page the computer gives an error message to say that there is an unsupported ink cartridge.
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Tri color cartridge contains Cyan,Magenta & Yellow color inks, mono cartridge contain black ink, combination/mixing with these inks desired color out put will prints on paper.. If any one or more inks are missing/dried, result mis matched print outs on paper.
In your case I feel it's Magenta ink is not firing..,nozzles may clogged, try to clean the nozzles with solvents & try it...If no result ,. replace the color cartridge..
The inkjet printers print colors as they combine the major 4 colors contained in the cartridges CMYK (or said in words cyan, magenta, yellow and black) in some proportion.
If you print black the printer gets ink from the black cartridge only. If the black cartridge is empty some devices start to print black as a combination of the colors in the color cartridge - for example gets some of the cyan, gets some of the magenta, gets some of the yellow.
In your case maybe some of the other colors are empty too (or the nozzles are clogged) and the printer cannot prepare the correct mixture of colors to start printing black.
I suggest you to change both black and color cartridges.
Hope this helps.
This model printer has only two slots for ink cartridges. One is for a black ink cartrigde and the other is for a tri-color cartridge which contains cyan, magenta and yellow inks. This tri-color cartridge has run out of yellow ink, you need to replace this tri-color cartridge.
See if the ink cartridges are installed correctly. It may be that your Magenta and Yellow ink cartridges need to change places. So, try replacing the cartridges, put the Magenta where the Yellow is, and the Yellow where the Magenta is. Usually the ink cartridge placement follows this order: Cyan, Magenta, Yelow, Black, so see if the cartridges on your printer match. Also, check to see if there are color markings on the print-head itself, and make sure the markings match the cartridge inks. If the ink cartridges are aligned properly and the Black is printing out just fine, you may be looking at a software issue, and you'll need to remove the printer from the Devices list (go to Start -> Control Panel -> System), unplug the printer from the PC and restart. Then, install the drivers first, and after that plug in the printer cable to the PC.
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maybe the cartridge is wrong, release it and clean the electrical contacts, put them again one by one, if notting happen, try this
As the printer operates, it moves ink from the ink cartridges into a printhead reservoir. The printer does not deliver a message when an ink cartridge goes empty, because it still has ink in the reservoir. The printer continues printing until the ink level in the reservoir falls to a first trigger point - then a message appears advising the printer owner to Replace Cartridges Soon . At this point, other cartridges that are empty but have not reached the trigger point are also mentioned in the message, to save trips to the retailer. After the first trigger point, the printer can continue printing until ink levels in the reservoir reach a second trigger point. At the second trigger point there is only enough ink left to perform vital servicing tasks, and a new message appears, saying Ink Cartridges Empty . The options offered depend on the usable inks remaining. If no options are offered, the cartridges indicated must be replaced before printing can continue.
The Ink Cartridges Empty options are described in the table below:
Ink colors outOptionPrint mode possible
Cyan, Magenta, or Yellow (any or all)
Continue with other colors
Cyan/Magenta/Yellow mode (composite black)
Text and photo quality will differ from those printed when all colors are available
Light Cyan or Light Magenta (either or both)
Cyan, Magenta, or Yellow (any or all)
(Black still available)
Print with black ink only
HP 74 - Black ink HP 75 - Cyan, Magenta, and Yellow ink HP 99 - Photo Black, Light Cyan, and Light Magenta
You need Photo Black, Cyan, Magenta, Yellow, Light Cyan, and Light Magenta to print photos. To accomplish this you install the HP 99 photo cartridge where your HP 74 black cartridge usually goes and you keep the HP 75 color cartridge where it's at. I don't know why your printer told you to remove both cartridges, then reinstall the HP 75 color cartridge.
Not knowing what sort of printer you have it's hard to pin-point exactly what the issue may be. Taking an educated guess I'm going to guess that you are using an inkjet of some sort. These printers will often use a combination of the cyan, magenta, and yellow inks to make black and shades of gray, and it is possible to get pink instead of gray if the cyan and and yellow are to low to provide a mix to produce gray. Try new ink cartridges to see if that makes any difference...some printers, like DesignJets use individual cartridges for each colour, and most small printers use a combination cartridget that contains cyan, magenta, and yellow ink in different reservoirs in the same tank.
If you are using a printer that doesn't require both the colour cartridge and the black cartridge in to function, try pulling out the colour cartridge and printing in grayscale. Most printer drivers are designed to recognize the fact that the printer only has the black cartridge in it and will automatically make the necessary adjustments.
The following text copied from HP website to tackle this problem.
Follow the instructions below to install the print cartridges.
If you are installing ink cartridges in the unit for the first time, be sure to use only the print cartridges that came with the unit. The ink in these cartridges is specially formulated to mix with the ink in the print head assembly at first-time setup.
Installing the print cartridges
Verify that the unit is on.
Open the ink cartridge door.
Figure 1: Opening the ink cartridge door
Squeeze the gray tab below an ink cartridge slot to release the gray latch and then lift the latch.
Figure 2: Lifting the latch1 - Ink cartridge latch for the black ink cartridge2 - Ink cartridge latches for the color ink cartridgesNOTE:
The ink cartridge areas are color-coded for easy reference. From left to right, the ink cartridges are black, yellow, light cyan, cyan, light magenta, and magenta.
Remove the new ink cartridge from its packaging.
Hold the ink cartridge by the handle and then slide the ink cartridge into the empty slot.
Make sure that the ink cartridge is inserted into the slot that has the same shaped icon and color as the ink cartridge. The copper-colored contacts should be facing the printer as the ink cartridge is inserted.
Figure 3: Inserting an ink cartridge
Press down on the gray latch until it clicks into place.
Figure 4: Closing the gray latch
Repeat steps 3 through 6 for each ink cartridge that needs to be replaced.
All six cartridges must be installed. The printer will not work if an ink cartridge is missing.
Close the ink cartridge door.
Figure 5: Closing the ink cartridge door
Hi there. The reason for your problem is that the colour cartridge contains cyan, magenta and yellow ink, plus a black cartridge of course. All the other myriad colours are produced by mixing these four basic colours. So, if you print red, it requires ink from both the magenta and yellow cartridges. Thus if your red produces a yellow print, it means your magenta is not printing. This can be due to a number of reasons, mainly an empty or faulty magenta cartridge or blocked magenta print nozzles.
If you wish me to help you with sorting out the lack of magenta, please post a new comment to this effect.
Well, first off, are the alignment, and nozzle check sheets looking good? If not, then work on that. If so, then we have a problem. Try creating a test sheet in Word. Make red, yellow blue & black text and see if anything else prints wrong. Get back to me!