Question about Acer Aspire 5630 Notebook

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My webcam is not working

I'm using the acer aspire 5630-6288,my os is window vista home premium and my webcam is not working;everytime i click on the orbicam icon to start the camera, there's a message right where the picture should be saying: "A webcam was not found or is not working properly" .Please help i'm desperate. THNX.

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  • mubpharma1 Nov 12, 2008

    My webcam is not working

  • stephany1984 Jan 12, 2009

    i have the same problem but mine is worst...since i got my laptop the computer doesnt even regognixe it has a web cam!!!i dont know what to do or where to look.my bf has tried every way possible to fix it but has given up on this case!!!
    i need help

    acer aspire 5630 notebook

  • Anonymous Jan 24, 2009

    Have the same problem. It says, camera is not detected. Make sure its not use by another application. And worst is, beeping sound can be heared continuosly. Need solution please.

  • Anonymous Mar 21, 2014

    it shows connect your camera when everytime i open it

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  • 93 Answers

Un-install the web_cam driver/software and reinstall them again.

Posted on Nov 14, 2008

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Model5742 web cam not working


The Acer OrbiCam is a built-in 1.3 megapixel webcam mounted at the top of certain Acer laptops. The webcam can record video clips and integrate with instant messaging software. If you are trying to use your Acer OrbiCam but it won't connect, the driver--a small software file that tells the webcam what to do--may be outdated. Acer provides webcam driver update pages for the Aspire 9300 and Aspire 5570 versions.

1.Go to the Acer 5570 or Acer 9300 Driver Download page (see Resources).
2.Click "MS Windows XP" or "MS Windows Vista" on the drop-down menu, depending on your operating system.
3.Select "Acer OrbiCam Bison Driver" from the menu.
4.Click "Save File > OK" and wait for it to download.
5.Double-click on the downloaded setup files to install the driver.
6.Go back to the Acer Downloads page, and select "Acer OrbiCam Driver Bison Utility 1.0.0.13" from the drop-down menu.
7.Click on "Save File > OK" and wait for it to download. Double-click on the downloaded setup files to install the driver.
8.Restart the computer.

I hope you find it very helpful. Thank you for using fixya

Aug 18, 2011 | Acer Aspire 5610-4648 Notebook

2 Answers

My Acer Orbit cam is not functionly well


Try to update it with the latest updates using windows update feature ...

Nov 16, 2008 | Acer Aspire 5100 Notebook

1 Answer

Instructions for use acer aspire5050-5430 notebook orbicam


These are the text-only instructions:
Launching the Acer OrbiCam
To launch the Acer OrbiCam, double-click on the Acer OrbiCam logo in the
desktop.
OR
Click Start > All Programs > Acer > Acer OrbiCam. The Acer OrbiCam capture
window appears.
Changing the Acer OrbiCam settings
Resolution
To change the capture resolution, click the displayed resolution at the bottom
right corner of the capture window, then select the desired resolution.
Note: Setting the camera resolution to 640 x 480 or larger does
not change the capture window size.
33
English
Options
Click Options to display the Window, Preview, and Folder tabs. Use the options
to change the capture window size, preview settings, and the folder for
captured photos or videos.
Camera Settings
Basic settings
Click the Camera Settings icon on the bottom right corner of the capture
display, then select Camera Settings from the pop-up menu. You can adjust the
Video, Audio, and Zoom/Face tracking options from this window.
34
English
Capture settings
From the Camera Settings window, click the Driver Settings button. The
Properties window appears.
Device Settings allows you to change the camera brightness, contrast, hue,
saturation, sharpness, etc.
Advanced Settings allows you to activate gain control, implement image mirror,
select image enhancements and anti-flicker settings, and turn on/off the camera
indicator.
Zoom/Face Track Settings allows you to adjust the zoom level and turn the
face-tracking feature on or off.
Capturing photos/videos
To capture a photo or a video clip, rotate the Acer OrbiCam to get the desired
angle, then click the Take a Picture or Record a Video button. The Windows
Picture and Fax Viewer or the Windows Media Player automatically launches to
display/play a preview of the photo/video clip.
Note: By default, all photos and videos are saved in the My
Pictures and My Videos folder.
Using the Acer OrbiCam as webcam
The Acer OrbiCam is automatically selected as the capture device of any Instant
Messenger (IM) application. To use the Acer OrbiCam as a webcam, open the IM
service, then select the video/webcam feature. You can now broadcast from
your location to an IM partner anywhere in the world.

Jun 10, 2008 | Acer Aspire 5100 Notebook

3 Answers

Acer Aspire 5101 Orbicam


Common problem with the Acer 5000 series. Try this link, I know it's worked for others.
http://www.theacerguy.com/2007/05/29/acer-orbicam-fix/

Jun 10, 2008 | Acer Aspire 5100 Notebook

3 Answers

Orbicam not showing images


did you back up your drivers before installing? If so put backup cd in and reinstall drivers pointing it to the cd for driver files

Dec 26, 2007 | Acer Aspire 5610-4648 Notebook

4 Answers

Aspire 5610-2762 Orbicam not working


** Note ** When the My Pictures or Pictures folder gets full, camera will not work - Cut and Paste all pictures in that folder to another folder and restart Orbicam program.

If that does not work then do this:

Start - Programs - look for Acer Empowering Technology then Acer E-Recovery - The look at the bottom and you will "Backup", "Burn disk" and Restore" choose Restore - choose Apps and Drivers at the bottom of Restore tab (it will say extracting) - once extracted - click Install - click Vista or (XP) on the left - click Drivers - click Camera or CCD - on the right side of the screen, click a phrase that has something like "Install now", follow on screen instructions.

Dec 18, 2007 | Acer Aspire 5610-4648 Notebook

3 Answers

My orbicam


The symptoms
The symptoms arise when a user double clicks on Acer Orbicam (Desktop icon), and Vista displays the following message: “Acer Orbicam application has stopped working” and needs to be shut down.
First of all, your webcam is still working, the device does not have problems. You can check this quite easily by opening Messenger -> Tools -> Webcam Settings.
Another way is to check the folder:
C:\windows\BisonCam\
There you will find the application “LiveCam.exe”. Run this to check that the webcam device is working fine.
If you don’t have the “BisonCam” folder, this means that your webcam is a different model; I don’t yet have a complete list of all the devices and their relative folders but all notebooks and webcams have some folder so if you look hard enough you’ll find yours.
The problem
There appear to be two factors that can create this problem:
1] The Orbicam application needs the correct orbicam driver to work correctly;
Windows Vista has its own internal driver to install the device, naming it “Acer Orbicam” (great Windows!!) but in this way the application cannot find the correct driver, so Vista returns the error message.
2] If some pictures are present inside “My Pictures” folders, the Orbicam application will fail to start. It seems to be a Vista issue and still needs to be fully clarified.
The problem seems to have been caused by the Vista Upgrade software, which causes the OrbiCam application on certain models to malfunction. However, as explained above, the OrbiCam camera works fine, the software just can’t control it correctly after the upgrade.
Another issue that has added to the confusion here is that there are “more than ten” different types of OrbiCams installed on Acer notebooks. Again as mentioned above Windows Vista has its own internal driver to install the device, and simply calls it “Acer Orbicam” which makes distinguishing the correct driver from wrong one an almost impossible task. If you replace your driver with the wrong one, the application cannot find the correct driver and you get the now famous error message.
Lastly, the problem is restricted to Vista-ready notebooks and NOT native Vista notebooks. By that I mean the problem does not exist with the new Gemstone and TravelMate ProFile models as these were designed specifically to run under Vista.
I know this is no consolation to users with this problem but I just wanted to reassure readers that this issue is not endemic to all Acer notebooks.
Solutions
Currently only 2 notebooks have complete solutions available online. This is because - so far - they are the only “problems” Acer support technicians in Taiwan have been able to fully replicate, analyse and repair.
These “fixes” are not general solutions and ARE NOT OK FOR ALL NOTEBOOKS. This explains why some readers have been getting error messages with the new drivers/applications. The new drivers and applications can be found at the following addresses:
Aspire 9300 at the following link:
http://support.acer-euro.com/drivers/notebook/as_9300.html
Aspire 5570 at the following link:
http://support.acer-euro.com/drivers/notebook/as_5570.html
If your notebook is not one of the two above, read on:
For all notebooks with Acer Orbicam the repair procedure is the same:
1] identify the specific webcam device you have inside your notebook
2] get the hardware description (hardware id) of your notebook’s webcam
3] get the full serial number of your notebook (long alphanumeric code in the bottom side)
4] send this information to your local support centre who can then walk you through the procedure for your specific notebook.
All steps are important because only with the above information can Acer correctly identify the right driver and application for your notebook. Simply sending “Acer Orbicam” as the description, does not help because all the different webcams Acer installed are called “Acer Orbicam” (again, thanks Windows)…
So how do you identify the right one ?
How to get the webcam device information:
Go to “Control Panel”, switch to “Classic View” (the support team still find this way easier and better to work with than the default one) and double click on the “System” icon; to the right you will find Tasks list and below “Device Manager”, click on this.
Now you have the full list of devices of your notebook, look for “Imaging Devices” and double click on this. Here you will find the Acer Orbicam.
542506847_38185ec1b4_o.jpg Double click on “Acer Orbicam” and the Acer Orbicam Properties window appears. There are three tabs : General, Driver, Details
542397216_657b57f5d0_o.jpg Click on “Driver” tab, the important information listed here is:
“Driver Provider” and “Driver Version”
542506947_d280ed5924_o.jpg Copy this info onto a word / txt file or take a screenshot of this window. Just make sure you write down this information. Then click on “Details” tab
542506971_0b3e8f0f00_o.jpg Under “Property” you have a scrolling list, click on it and open the drop down menu.
542507017_6f244cf125_o.jpg On the drop down menu look for “Hardware Ids”. Click on this.
In the Value box, you should find something similar to:
USB\VID_5986&PID_0102&REV_0100&MI_00
USB\VID_5986&PID_0102&MI_00
542397338_1d8c1d1f3a_o.jpg As before, copy these two lines or make a “screenshot” of the window
At the end of all this you will have:
Your Notebook’s Serial Number
The OrbiCam Driver Provider
The OrbiCam Driver Version
The OrbiCam Hardware IDs

Send all of this information to Acer with your support request/telephone call. This should cut down the time it takes them to get you back up and running.

Good Luck, should get your cam going again/Please dont for get to Vote, Thank You.

Dec 15, 2007 | Acer Aspire 5610-4648 Notebook

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