Question about Actiontec (DHUSB00020C01)

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Installation Woes! I have tried to get the green box UP101 box to install. I keep getting the message, There was a problem installing this hardware. An error occurred during installation of the device. The data is invalid. I have uninstalled the software, cleaned out the registry to be sure that there wasn't any residual junk causing the problem. I have tried any number of times and can't get it to work. Any help would be greatly appreciated. It seems that the USB is not being recognized. I have taken the device out and replugged it and nothing pops up though the device shows up in the hardware with the usual yellow exclamation mark.

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Necesito los drivers de un modem SPEEDTOUCH 536 v6
Si me pueden ayudar Por favor
pep3_22@hotmail.com

los necesito con urgencia

gracias

Posted on Jul 31, 2008

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Did you try to install the software, restart and then attach the device? Its the only thing I can think of to try. Also, check on the internet for updated drivers. I hope this helps although I am not very sure if it will or not.

Posted on Nov 12, 2006

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Posted on Jan 02, 2017

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You may have two problems (interrelated are always messy and it's easy to get confused).
First I suggest you address the USB problem...delete the device and restart your machine. Have the mobo cd handy. When the plug and play routine starts first try pointing it to everywhere but the CD...you may get lucky and find it at Microsoft or somewhere on your machine already.

Secondly use windows explorer and delete any folder that contained installation information about the "green box up101",

Next create a clean slate...by this (and you may think it's unnecessary) first run either AVG or Avast on your entire computer, next get rid of malware and even some trojans not detectable by these programs...use SPYBOT, next use Ccleaner to both get rid of junk and registry leftovers...use both the application and windows cleaning functions (don't check the uninstall box section or uncheck if it's checked), next try Wise Registry cleaner (just fix the green items). Now run a thorough scandisk. All the programs are free off the net....cnet downloads or freewarefiles as example locations. Why did I put you through all of this....because if it doesn't work when you now attempt to reinstall we at least know that other stuff is not doing to you.

This process should result in success unless the hardware is bad....(doubtful based on what you have stated). Hope this helps....have fun for a couple of hours and don't stay awake for the thorough scandisk process. Tango.

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