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Excessive crackling noise on house phone.

I notice there is a green/white wire hanging loose in the Main BT Box. Should it be? I am trying to discover if this is why there is a problem with the noisy phone line. Please note that the main BT Test Line is working however once I plug phone in to ADSL Broadband box it is then that I have problems. My Broadband provider state it is not their fault and BT wish to charge me £200 for an engineer!
PLEASE HELP. Very much appreciated.

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It sounds like you might have a problem with the filter, if you get noise once you plug into the ADSL box. Unless the ADSL box has a filter in it.

The ADSL box cannot be filtered but the phones must be filtered. Try another filter. You should be able to get one from the ADSL provider or buy one in a store or online.

The green white wire is the third pair ow wires. I am guessing that it is on your station wire side and is not in use. Try the filter first.

Posted on Nov 12, 2008

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