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Computer won't shut down or restart

First off, my computer is new, just built. I have nothing installed execpt the chipset drivers and service pack 2, there are no applications running when trying to shutdown. When shutting down the computer goes through the motions, saving settings...windows is shutting down and thats where it stops. I'm left with 'windows is shutting down' screen and it doesn't do anything from there, I've left it for 20+ minutes and still nothing, I don't know if it's 'hanging' or if it has no intention of going any further. The same applies on restart, it won't power down in order to restart thus making installing anything a pain. My only way of shutting the system down is press and hold of the power button...

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  • brindlejohn Nov 12, 2008

    I ran 'memtes86t' and the RAM seems fine....processor fan is working too.
    I've disabled a 'wake on' setting in BIOS and now at least, the moniter switches off after 'windows is shutting down'. However, the fans still spin and the computer case still has it's blue glow...same applies on restart, screen goes off....fans still spin and no restart is forthcoming!

  • brindlejohn Nov 13, 2008

    ...ok, I'm not certain what I've done now but, I can now shut down the computer. Restart is a different matter however. As before, when I go to restart it goes through the motions, windows shutting down etc, the moniter turns off but the fans and leds continue and I get no restart....any ideas anyone?

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  • Master
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Chak the ram or fan of prossor 

Posted on Nov 12, 2008

  • sandip panchal
    sandip panchal Nov 16, 2008

    u prosser has been so u have to chak prosseor cooling fan is speed is slow or chak the prosseor heat sink if there is dust on heat sink then clean it

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