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You should have the software or driver disk with your printer, inside the printer box.
If you can't find out or lost the disc then you have to download it from web. visit www.hp.com search the driver with the model number of the printer and download it.
Don't worry. You do not need the HP disk for the software and drivers. All you need to do is go to the HP website and download the latest drivers and software for your printer. If you have any other questions feel free to repost in this thread.
It is possible that the printer is having an error due to either a sensor fault ( optocoupler) in the paper detect section or a possible software issue.
So disconnecct printter, and uninstall the soft ware , the reinstall and then connecct printer to be detected and installed.
If the fault stays then the sensor must be checked.
If you are printing in direct thermal mode (without a ribbon): ·Check your software settings and make sure that the print type is 'direct thermal'. If your software package requires the use of a Windows driver, also make sure that the driver is set for direct thermal printing. If you are printing in thermal transfer mode (with a ribbon): ·Check your software settings and make sure that the print type is 'thermal transfer'. If your software package requires the use of a Windows driver, also make sure that the driver is set for thermal transfer printing. Check to see if there is any dirt on the ribbon spindle gears or on the ribbon motors. For the latter you will need to remove the electronics cover. If there is dirt in either of these areas, try vacuuming around the motors and/or the spindles to remove as much of the dirt as possible.