Question about Kenmore 31913 Progressive Direct Drive Bagged Upright Vacuum

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Brushes don't turn

Regarding the answer to the last answer posted on this problem, please note that the belt would not be broken as this is a direct drive i.e. no belt machine. Any other suggestions?

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I once was a vacume salesman and i have handled a lot of differnt kinds of vacumes there are a few things that will make the brushs not spin the belt could be broken is some there is a swith that when you lower the handle will turn on the brushes. or if the vacume is on the barefloor setting in somecases they also wont spin i hope this helps.

Posted on Dec 26, 2006

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1 Answer

Brushes don't rotate during floor cleaning


Check that no strings or other debris is clogging the brush wheels. If it isnt that check that the belt isnt broken connecting the brush to the motor. If that is ok, most likely the motor is blown and not turning the belt.

Sep 20, 2012 | Hoover F7425-900 SteamVac V2 Widepath...

1 Answer

Belt is still attached, but brush will not turn.


Hi,

If the motor runs but the brushes aren't turning, there are several possible reasons:

1. There is something trapped in or around the brush bar. Lie the vacuum on one side and make sure you can turn the brushes by hand. They should give some resistance when turning by hand, but the should turn.
2. The belt is worn/stretched and is slipping. This is often accompanied by the smell of burning rubber.
3. The belt is broken. It may still look attached to attached to the brushbar but it could be broken inside.
4. The brushbar isn't inserted correctly.


REMEDY: Please follow these simple instructions to determine the cause of the fault.

Disconnect the power and allow to cool for at least an hour if you have been using it


1. Sit on a chair, turn the vacuum upside down and hold it between your knees:

belectric_43.jpg

2. Undo the 3 fasteners at the positions shown in the picture below on the underside of the dyson (use a coin). Pivot the back edge of the sole plate upwards and lift off the sole plate which covers the brush bar:

belectric_44.jpgbelectric_45.jpg

3. Check for any debris around the brushes that may be stopping it from turning

4. Check that the brushbar is correctly inserted:

belectric_49.jpg

5. Check that the belt is intact and tight and correctly looped over the motor spindle:

belectric_47.jpg

If the belt is intact and tight, the brushbar turns freely and is correctly inserted and the motor runs, then your belt is probably worn/stretched and needs replacing.

All of the other possible faults can be fixed once the sole plate is removed (Step 2). Remove any debris from the brushbar, make sure it is correctly inserted, and make sure the belt is correctly looped over both the motor spindle and brushbar.

If you need to replace the belt, please see my other post for replacing the belt on a DC07

http://www.fixya.com/support/t7232645-fit_new_drive_belt


If you have done all of the above and there is still no obvious reason why the brushbar isn't turning, please post back for further assistance.

Hope this helps.

Regards,
BElectric.

Dec 14, 2010 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

Brushes don't turn


The rubber belt that runs between the motor and the brushes has broken and needs to be replaced. There should be clips or screws holding on the bottom cover of the vacuum that, if you take them off, will allow you access to the belt and brushes. You can usually pick replacement belts up at your local hardware store. Make sure you take note of your brand and model of vacuum before going to purchase one as they are not 'one size fits all'.

Hope this helps!

Jun 28, 2010 | Vacuums

1 Answer

Dear Expert, the vacuum is not working in normal mode but if i use pipe then it works. Any suggestions? thanks khangee


Hello,

So usually when an upright vacuum works well when using the attachment hose, but doesn't work well when vacuuming on the floor mode, this typically means that you have a belt problem. This is very easy to diagnosis. Turn the machine sideways so the brushes are facing you while the machine is plugged in. Be careful and make sure there's no hair, or clothing near the brushes, and turn the vacuum on. When you do this, are the bottom brushes spinning? If the brushes are spinning, with the vacuum running, put the vacuum brushes down on the carpet as if you were vacuuming, and listen to the brushes. Can you hear the brushes stop when you put the vacuum brushes on carpeting?

If your brushes are not spinning, or if you the brushes stop when you put the vacuum down on carpeting, this is a clear sign that you have either a stretched, or broken belt. Many people equate a broken or stretched belt to loss of suction because without the belt, the vacuum really can not pick up much at all off of the floor. When the vacuum doesn't pick up, many people assume the vacuum has lost suction.

Your roller brush may or may not also be bad. Installing a new belt properly will help you answer this question.

Please see the link below for the owners manual to a model that's similar to the model you posted this repair question under. The belt change will be identical. The belt change instructions starts on page 13 of the .pdf

http://www.hoover.com/pdfs/manuals/C1414900.pdf

I hope that this information was helpful to you, if so please be sure to rate my repair as helpful by clicking the thumbs up icon in the top of the repair.

If the belt is fine on your vacuum, please also let me know by leaving a comment here on the repair page, I can then go through some more advanced troubleshooting with you.

Thank you,

Chris J.
GoVacuum

Apr 06, 2010 | Hoover Elite U5061-900 Bagged Upright...

1 Answer

Brushes don't turn, light works when switched on, battery fully charged


Hello. Generally, when the brushes don't turn you will find that the belt is broken. In some cases, also the brushes will stop if they are clogged up with animal hair, etc. Regards, Joe

Dec 14, 2009 | As Seen On TV Swivel Sweeper Vacuum

1 Answer

Brushes won't turn and vacuum will not pick up sprayed cleaner


There's a Capt. Obvious fix to check before you go any farther. Like many vacuum cleaners, the brushes on the Bissell carpet cleaners, by design, only spin when the handle is not locked in the upright position, so be sure to plug it in, turn it on, and depress the foot pedal to lower the handle while watching the brushes one more time to be sure that the fix isn't that easy.

If the brushes still won't spin with the handle in the unlocked position, lift the handle back up into the locked position, power off and unplug the Bissell, and look down and see if either of the two belts that make the brushes spin are broken, as a broken belt, or a belt that's come off the track, is the next most likely problem. Both belts must be unbroken and in the right place for the roller brushes to spin.

These belts can be seen in the clear plastic pieces on either end of the roller brushes. If you're having trouble locating them, **with the Bissell unplugged so the brushes won't suddenly start spinning and hurt your hand**, try spinning the brushes with your fingers while watching for the belts. They're black, about the thickness of two quarters, and the bigger one of the two (on the left end of the roller brushes, as you face the front of the Bissell), is just big enough to fit around both roller brushes. The smaller belt, goes around the back roller brush on the right and to a smaller cog wheel behind it. If you see a broken belt, or a belt off the track, that's your problem.

Here's a video you can watch for free on Bissell's website that tells how to replace a belt. I'm sure the belts can be ordered online somewhere or found at some Bissell dealers or repair shops. Note, again, the two belts are different. If only one is broken, be sure to order the correct one.
http://cache.vendaria.com/vpop/VpopV6.html?ct=13&ctname=CT630X556D630X390&fw=630&fh=556&logo=49&fv=10&ap=vnd_bissell_change_belt_proheat_2x&purl=MAIN_bissell_change_belt_proheat_2x&iid=sbpgzLIuvIlJlJquLvumgwqKqvIqvv&bg=ffffff&nm=BZOpener&curl=&err=0&title=Bissell&tp

If the belts are intact and in the right place, does the metal cog wheel behind the roller brush right turn when the Bissell is on and the handle is dropped? If not, then the motor that turns that cog wheel must be burned out.

Jun 08, 2009 | Bissell 9500 ProHeat 2X CleanShot Upright...

1 Answer

Drive went out on my Hoover Steam Vac Shampooer and brushes won't turn plus there's a burning smell coming from it. Only used it 6 times - bought it in March - 2008.


http://geeksquad.fixya.com/ThreadView.aspx?prdid=0&thid=761326
Generic problem for all Vacuums
Drive went out on my
Posted by buster_lls on Jul 09, 2008
Drive went out on my Hoover Steam Vac Shampooer and brushes won't turn plus there's a burning smell coming from it. Only used it 6 times - bought it in March - 2008.

Hello,
I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure. It sounds to me like you have multiple problems with your power drive; a burning smell and the brushes don’t turn, and the dop is on March, 2008 – the Hoover Steam Vac Shampooer has a one year factory warranty and it could be a broken part for the brushes won’t turn or a belt would cause the burning smell. If it is not the belt or broken part it probably is the motor of which you should take it to a authorized Hoover vacuum cleaner dealer in your area or to contact the Hoover factory cust serv listed below or the Hoover website for information. If it is the motor the factory authorized dealer will replace the part for the motor and the broken part for the brushes, if it is the belt that would be an out of pocket expense. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions.

http://www.hoover.com Telephone
Contact our Customer Service Department at 1.330.499.9499
Monday through Friday
8 a.m. - 7 p.m. EST

Thanks, Don the Vac Man
Go Ahead. Use Us.

Jul 09, 2008 | Vacuums

1 Answer

Brushes stopped working and started making real sound sound


http://geeksquad.fixya.com/ThreadView.aspx?prdid=40488&thid=754331
Brushes stopped working and started making real...
Posted by charlenemo on Jul 07, 2008
I was on my 2nd room and the brushes stopped working and it spells like a belt broke but there are no belts on the machine. Also making a louder sound.

Hello,
I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure. Hoover SteamVac F5914-900 Spin Scrub Upright --- If the vacuum does not have a belt there has to be something driving the brushes of which a part is broken and is in need of replacement. Please check your owner’s manual under the trouble shooting guide to see what is wrong, or feel free to call the Hoover factory website or phone 3 to cust serv @ Hoover to see what is wrong or to have them send out an owner’s manual to you for future use. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions.

http://www.hoover.com Telephone
Contact our Customer Service Department at 1.330.499.9499
Monday through Friday
8 a.m. - 7 p.m. EST

Thanks, Don the Vac Man
Go Ahead. Use Us.


Jul 07, 2008 | Hoover SteamVac F5914-900 SpinScrub...

1 Answer

Brushes not spinning


http://geeksquad.fixya.com/ThreadView.aspx?prdid=40473&thid=732696
Brushes not spinning
Posted by mathis_23 on Jul 02, 2008
I cleaned filter and the brushes are still not rotating.

Hello,
I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure. It probably is not the filter that will start the brushes turning again, it may be a few other things. There is a switch in the front that indicates brushes on and brushes off, and the switch could be broken, it could be that the brushes come in an assembly and the assm could be belt driven and you would have to replace the belt or the drive mechanism the turns the brushes is broken. These are just suggestions and you should check the schematic in your owner’s manual under trouble shooting. If you don’t have a owner’s manual, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions.

http://www.hoover.com Telephone
Contact our Customer Service Department at 1.330.499.9499
Monday through Friday
8 a.m. - 7 p.m. EST

Thanks, Don the Vac Man
Go Ahead. Use Us.

Jul 02, 2008 | Hoover F7425-900 SteamVac V2 Widepath...

1 Answer

Broken belt, motor wont turn


http://geeksquad.fixya.com/ThreadView.aspx?prdid=0&thid=721048
Generic problem for all Vacuums
Broken belt, motor won’t turn
Posted by msmclovin on Jun 29, 2008
Broken belt, motor won’t turn

Hello,
I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure. If the motor shaft won’t turn then you may have a bad motor or a stick carbon brush, but if it is just the belt the replace the belt with a genuine belt because the average belt change id every 4 to 6 months for the best cleaning and to store the extra belts in a Ziploc bag in the refrigerator. But you question does not tell me what brand name and model # it is so I have a hard time to diagnose the problem for you so my explanation if just a generic one and should work for you but next time please note the brand name and model #. If you have further problems please feel free to contact your local vacuum cleaner dealer in your area or call the Kirby cust serv dept listed below. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions.

Thanks, Don the Vac Man
Go Ahead. Use Us.


Jun 29, 2008 | Vacuums

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