Question about Cuisinart KUA-17 Cordless Electric Kettle

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How do I clean the contact points between kettle and platform?

My kettle keeps going on and off. There must be a problem with the contact between the kettle and the "heating platform." When the kettle is full of water the weight of seems to help make the connection work better. But it often switches on and off and the kettle has to be re-positioned to make it work. How do I clean or replace the contact points? Thanks

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  • Luanne Brown Jan 05, 2007

    Thanks! I ended up throwing my kettle away and buying a new one--different brand! The warranty had expired and no one fixes these things anymore. Hate to be a part of the throwaway society. Appreciate your comment! Ickytutu

  • Anonymous Dec 15, 2008

    My Cuisinart KUA-17 is brand new and the auto shut-off clicks off before the water boils, in fact it is only luke warm. Any suggestions?



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My problem was similar for the Cuisinart KUA-17.  I clicked down the on switch and it stayed down.  However, the light and power together seemed finicky.  That is, the light came on if I positioned the kettle in the base correctly, but then it sometimes went off without triggering the switch to pop up.  When the light went off while the switch remained down the water never boiled, but when I was lucky to position it such that the light remained on, the water did boil and the switch popped up ... as it should have.  It seemed to be getting more and more finicky and difficult to position correctly ... so I took it apart.
First of all, the base has screws that take a triangle screwdriver which I don't have.  So I found a small flat-headed screwdriver (like one you'd use for glasses) that just fit along one side of the triangle.  I was able to get three base screws out this way and since I expected to need to do this again in the future, I used my dremel to grind a larger flat-headed screwdriver slot in each.  It's been about a year and a half since I fixed it last time and this time I was glad I had the slots.
Once you get the plastic base off, you'll see the mechanics of the switch.  There are two wires that both turn on the light and power the heater element.  Where the wires connect to the switch mechanism, there are two metal tabs that stick out in opposite directions from the center.  When the switch is pushed down, you can see these two tabs move.  They are each moving to touch a contact and complete the electrical circuit.  My problem was they were not making a good contact.  The contacts are hidden behind the tabs.  All I had to do was bend the contacts one millimeter closer (i.e. as little as possible) so that they would make a good contact.  The only other trick was I had to remove the switch mechanism from the bottom of the kettle to do this.  Then I just used the same small flat-headed screwdriver to bend the contact as in the picture below.
How do I clean the contact points between kettle a - 8fd9668.jpg

Posted on Mar 11, 2009

  • Anthony Hill Oct 24, 2011

    You can also use a small hex wrench to undo the triangular screws.


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You can use the hex wrench to pry the contacts up without removing the switch mechanism from the base.

Posted on Oct 24, 2011

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Scott Cowan's solution fixed my Cuisinart electric teakettle! My dad followed his instructions. One of the screws with the triangular slots was very difficult to remove but he tried some sort of pincer-like tool (w bent/curved ends) and was able to get it unscrewed. It works like new.

Posted on Mar 17, 2009

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I had the same problem before mine broke completely (see my problem posted today). The problem seems to be the support that holds the center pin inside the control. I have not been able to fix mine. Now it is totally broken and Cusinart has been no help. How old is your unit? Cuisinart told me that there is a 3 year warranty. Give them a call. They can decide based on the serial number whether they will cover it.

Posted on Jan 04, 2007

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