Question about SanDisk Sansa e250 MP3 Player

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No memory after going into recovery mode. I received a message (enter usb2.0 msd mode (what does this mean). Anyway I removed the usb connection and it read, safe to remove usb upgrade complete, but the memory was lost. the memory was also removed why? What can I do to correct this problem

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  • Anonymous Apr 26, 2008

    i hav had this mp3 player for about 4 months after exchanging it once. it know tells me that i have bad tracks on the device and i deleted all dsongs off of it yet they were still on the mp3 when i turned it back on afterwards. and the newest problem i have encountered is that i used to have about 900 songs on it but ever since the bad track incident i havnt been able to put more than 200 on i lost memory on it....any help would be appreciated before i smash this mp3 :) thanks



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The MEMORY was lost? ie: Did you physically lose 2/4/6 Gb of usable memory or did you lose the FILES in memory?? I would go to the SanDisk site and download the latest firmware update. Also be sure that you are using a "high power" USB port (USB 2.0 usually) and that the player's USB setting is set to MTP mode.

Posted on Dec 13, 2006


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1 Answer

How can I enter de USB 2.0 MSD mode to fix muy sansa e280

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The usb2.0 is the connector for usb on most computers.
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Sep 08, 2008 | SanDisk Sansa e200 MP3 Player

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try putting it in MSC mode and formating it and then putting back on MTP mode. Hope that works

Aug 24, 2008 | SanDisk Sansa e250 MP3 Player

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You need a memory card.

sincerely, Britani

Apr 19, 2008 | SanDisk Sansa e250 MP3 Player

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to fix this problem go on ur sandisk go to settings and go to the bottom of the list where it will say usb mode clic on that and try both of them only one of the will work.

Apr 08, 2007 | SanDisk Sansa e250 MP3 Player

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Sansa e200 shows refresh database fail

Try emailing SanDisk technical support team at: And ask them for the Recovery Mode firmware upgrade (Also send them the problem the way you posted it here). They should send you a link to some firmware upgrade file. You could also try calling them at: 1-866-726-3475 but an email should be sufficient because, from what I remember, it is just a link to file that you need to download. I hope that helps...

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