Question about HP DeskJet F380 All-In-One Printer

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Does not print. Asks for output file instead.

I tried to print and it opens up a dialogue box, asking for the output file. This is a recent problem and I don't know what to do. I can't get anything printed because of this dialogue box. There is a brand new cartridge in the printer and a tray full of paper. PLEASE help me!!!!!!!!

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  • lan_w2006 Nov 13, 2008

    Thanks so much for your help. It was actually a port problem; I'd mistakenly set it to a different port which I detected and changed it back to LPT1. Thanks once again for your help.

  • Haggis99 Jan 30, 2009

    I have the same problem occurring on 2 PCs. When printing PDF files, the user is prompted for an Output File Name. All other file types print OK.


    On 1 PC JawsPDF is used, on the other Acrobat Reader 7. The printers look to be set up OK, ie output is NOT directed to FILE.


    Only common denominator seems to be that both printers are shareable and are connected via USB to the 2 PCs which have the printing issues. All other users of these printers have no problems printing PDF files.  

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  • 144 Answers

Hi,

The default printer is set to be "file". Here's what you must do:

- Go to printers dialogue box and right click on your printer name and selectd "Set s default printer"
 - Right click on printers name and chose Properties. then look for a check box saing something like "print to file" and unchek it.

This sould resolve the problem.
Best regards

Posted on Nov 13, 2008

  • anth7799 Mar 22, 2011

    This is extremly helpful. Problems resolved. Thank you.

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