Question about Western Digital 320GB MyBook External USB 2.0 Hard Drive

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WD Notebook Essential 80G just quit working

Was working on a file on the external drive and it turned off. I unplugged it from the computer and the wall, moved it to another plug. I was hoping to see if it would reboot but nothing happened. Please don't tell me it is dead and I can't retreive anything off the hard drive.

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  • ultramom1 Nov 15, 2008

    Had to extract the data, which was ok, but had to buy a new hard drive.

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Hi there, Your unit consist of two parts. The power supply and the hard drive. If there is no power on the unit then the power supply failed. Since the power supply failed there is no way it could turn the hard drive. So I would assume that your hard drive is fine. Also you had to do is to replace the power supply or purchase another external casing. Mike

Posted on Nov 12, 2008

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If you are not getting any broken noise from the hard disk its not ded so ushut down the computer first then connect the hard disk to the power and then connect the hard disk to your system in the usb 2 port then connect the start the system if still dosent detect go to manage by right clicking on the my computer icon the go to disk management check your hard disk shows ther if shows forign just right click on the forigen and say import forigen hard disk if shows the drive helthy and dosent show up on my computer then just right click on the helthy place and say change drive letters and choose one of the letters and should show up on the my computer if still dosent see at all then change the usb cable....
if still dosent work remove hard drive from the external case and put it directly to your computer for this u need a sata cable and a sata power if it detects and work this way your data is safe but you casing of the external hard drive has probs ...
thanks

Posted on Nov 12, 2008

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This is mostly a power issue, but if you use a hub it may be latency as well. Some USB ports limit power to 400-500ma per port, the Passport Essential needs a bit more than 1000ma and won't work at all with these computers. Other USB ports/hubs limit the total power available for all devices combined... this is why, in your case, you can use one drive, but not both.

FYI, higher speed devices also tend to need shorter cables due to latency. (Light & electricity travels about 1 foot, or 30 cm, in a billionth of a second; this limits the size of high speed devices. In layman's terms, latency is the Brontosaurus effect, since the head takes a while to talk to the tail.)

To boost power, Western Digital recommends using a 22" USB 2.0 Power Booster Cable (WDCA029RNN) to combine the power of two USB ports into the one Passport Essential USB port--it is also a bit longer than the original 18 inch cable. For all EXCEPT the black Passport Essential drive, you may also the WD Passport™ Power Supply Adapter (WDPS021 for the US voltage version). See Western Digital knowledge base ID 1296 for more on this issue.

Hope this helps!

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