Question about Uniden EXI 7960 Cordless Phone (EXI7960)

3 Answers

Handset Won't Connect to Base Station

The phone doesn't get a dial tone or ring.  (And, the page/find feature won't work.)
The handset has power (I can adjust the ringer volume level, check Caller ID, etc.) and the base station has power (the green Status light illuminates when the handset is in the base).  It is connected to a working telephone line.
My best guess is that this is an "Automatic Digital Security Code" issue.  (This all started after I unplugged the base station one night and plugged it in the next morning.)
I've followed the steps in the owners manual to reestablish communication, but it doesn't fix the problem.  I've also unplugged the base station for long periods of time and even removed the battery from the handset for long periods of time.  All to no avail.
Any help would be greatly appreciated.

Thanks.

Posted by on

  • RussUniden Dec 01, 2008

    Thanks for your help, but I don't think this solution works for my problem.


    For starters, I don't have two handsets.  And, my handset doesn't denote HS1 or HS2.  I think you must be referring to a different model and a different problem.


    But, thanks anyway.


    Anyone else??



  • RussUniden Dec 02, 2008

    Hey Brian,


    Thanks again for trying.


    Yes, like I mentioned in my posting, I've done all that.  I know the procedure (as explained in the owner's manual) and have even talked with Uniden (who suggested just buying a new phone).


    Just hoping somebody has a solution for this problem.


    Thanks!

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Oh my go i have the same exact problem wit a different model tho

Posted on Oct 08, 2009

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OK sorry guess I was thinking you had 2 handsets.
My suggestion is go to the Uniden website and maybe see what they have there.

Maybe do a search on the Uniden site for that Automatic Digital Security Code thing, seems it would be easy to fix, just a matter of how....

In the meantime I'll do some searching and see if I can help and find a fix

Posted on Dec 01, 2008

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Here's is the fix, I just had the same problem.

I have 2 handsets here and just had replaced in 1 of the handsets.

Here's the trick, make sure the correct handset is in the correct base. The way this is done is when one of the handsets are in their bases, they will show either HS1 or HS2 in the upper right hand part of the display.

When they are in the correct base, then go push the Find HS button on the main base and you will hear the page feature paging the other base.

When the 2nd handset starts beeping just push the Find HS button again and other handset should work.

After that it don't matter which handset is in which base.

Let me know if this works for you.

Thanks,
Brian

Posted on Dec 01, 2008

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