Question about Uniden EXI 7960 Cordless Phone (EXI7960)

3 Answers

Handset Won't Connect to Base Station

The phone doesn't get a dial tone or ring.  (And, the page/find feature won't work.)
The handset has power (I can adjust the ringer volume level, check Caller ID, etc.) and the base station has power (the green Status light illuminates when the handset is in the base).  It is connected to a working telephone line.
My best guess is that this is an "Automatic Digital Security Code" issue.  (This all started after I unplugged the base station one night and plugged it in the next morning.)
I've followed the steps in the owners manual to reestablish communication, but it doesn't fix the problem.  I've also unplugged the base station for long periods of time and even removed the battery from the handset for long periods of time.  All to no avail.
Any help would be greatly appreciated.

Thanks.

Posted by on

  • RussUniden Dec 01, 2008

    Thanks for your help, but I don't think this solution works for my problem.


    For starters, I don't have two handsets.  And, my handset doesn't denote HS1 or HS2.  I think you must be referring to a different model and a different problem.


    But, thanks anyway.


    Anyone else??



  • RussUniden Dec 02, 2008

    Hey Brian,


    Thanks again for trying.


    Yes, like I mentioned in my posting, I've done all that.  I know the procedure (as explained in the owner's manual) and have even talked with Uniden (who suggested just buying a new phone).


    Just hoping somebody has a solution for this problem.


    Thanks!

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Oh my go i have the same exact problem wit a different model tho

Posted on Oct 08, 2009

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OK sorry guess I was thinking you had 2 handsets.
My suggestion is go to the Uniden website and maybe see what they have there.

Maybe do a search on the Uniden site for that Automatic Digital Security Code thing, seems it would be easy to fix, just a matter of how....

In the meantime I'll do some searching and see if I can help and find a fix

Posted on Dec 01, 2008

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Here's is the fix, I just had the same problem.

I have 2 handsets here and just had replaced in 1 of the handsets.

Here's the trick, make sure the correct handset is in the correct base. The way this is done is when one of the handsets are in their bases, they will show either HS1 or HS2 in the upper right hand part of the display.

When they are in the correct base, then go push the Find HS button on the main base and you will hear the page feature paging the other base.

When the 2nd handset starts beeping just push the Find HS button again and other handset should work.

After that it don't matter which handset is in which base.

Let me know if this works for you.

Thanks,
Brian

Posted on Dec 01, 2008

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1 Answer

Can not tune the ringer on


You should be able to change the ringer settings in two ways when the handset is not in use. 1) Press and hold the Volume up/Down arrows on the handset. The handset should show the current ringer setting (High, Low, Ringer Off). Press Select. The current setting should flash and you will hear the current volume (if the ringer is on). Use the up/down arrows to select your desired setting; the phone should give a ring. Then press Select to confirm. Again the phone should ring.
2) Press Prog. Use the up/down arrows to select Ringer Volume. Then press Select and use the up/down arrows to chose a new volume. Press Select to confirm.

If your phone still does not ring, there are items to check.
Try a new telephone line cord and make sure that the base is plugged into a working outlet. Move closer to the base.
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Make sure that the phone is providing a dial tone and a test phone will ring when dialed. (I like to use an old corded phone for testing.) If a test phone won't ring, you have a wiring problem. See additional trouble-shooting information below.
Remove the battery in the handset and then reconnect it. Wait for the handset to synch with the base and try again.
If you have a DSL filter, try replacing it.
The manual for the CS5121 is available from V-Tech here: http://www.vtechphones.com/vtechphones/index.cfm/product-detail/?event=ehCatalog.productDetail&ProductID=55#documents .

Phone line testing:
Using a test phone with a new line cord, check for dial tone and ring at the first jack. If your test phone rings, then the problem is the handset. Move to another jack on the line and test again. If you get a ring here, the first jack or the wiring to the jack has a problem. If there is no ring, find where your service comes in. Open the box and check the type of connection. If you have a relatively new phone service, you'll find an RJ-11 jack. Plug in your test phone and check for dial tone and ring. If it doesn't work or there is no RJ-11 jack, contact your service provider. They can test the line and will repair any outside problems for free. If the problem is inside, you will need to look at all the exposed wiring for damage. If only the one jack is bad, open it up and check that the wires are properly connected. There are two types of jacks: one secures the conductors with screws, the other is a keystone. The keystone jacks require a punch down tool to press in the conductors. This punchdown tool is available from many home improvement stores in the wiring section. This site has a picture of how the conductors should be connected: http://www.lanshack.com/wire_phone_jack.aspx .

If the handset is bad, you can try a replacement handset, if available. If the phone is under warranty, contact V-tech. Otherwise decide if it is worth servicing, these phones were not meant to be user serviced.

I hope this helps.

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If you cannot register the handset then here are some possible causes and solutions for them.

Cause 1:The handset and the base station were not prepared for registration.
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Cause2:The handset or the base station has not been entered into registration mode.
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Reset Handsets without the Base Step 1:
Hold [] and [#] down on the phone for a minimum of 5 seconds until the "System Reset" menu appears.
Step 2:
Choose the "base unavailable" menu, select "yes" and press the "OK" button.


Goodluck,
Please don't forget to rate the solution.






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