Question about Canon CanoScan LiDE 500F Flatbed Scanner

3 Answers

Could not complete the import command because there is no scanner installed? pleas help

Hi there
Basically my scanner one day decided not to work when i try and import in photo shop it comes up with
Calibration Can not be performed pull out the film adapter unit at frame 1
then
( which isnt even in use?)
Could not complete the import command because there is no scanner installed
I have reinstalled soft wear, gone to the canon website downloaded new soft wear still no luck
when the scanner is attached it dose come on and just makes a noise as if it is about to scan but constant untill i pull out the usb.
please please help
ive tried to use the scanner through the canon tool box and it dosnt work
I'm on Mac OS X Leopard
Same here.  OSX.5.5.  CanoScan 500F. Black Bar down the image. Then downloaded and installed new drivers. Now I get "Calibration cannot be performed. Pull out the film etc..." and no film.  Hooked the scanner to older G4 laptop and it works, but still has black stripe from top to bottom.  What next?

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  • 558 Answers

Hi,

Have you properly connects the Scanner to your MAC PC.

A quick start manual you can get with this link:

Canon Lide 500F Scanner

You can get the Help from official Website just enter the Keywords under Support & Services Search Box: "Calibration cannot be performed"

with this you will get list of Errors and read them and hope it will help you.

Scott

Posted on Nov 12, 2008

  • Puneet Jain
    Puneet Jain Nov 12, 2008

    If the info given in Official website of Canon comes not much useful for you , then you will need to go for
    repairing your Scanner manually. As the problem is related to hardware.

    Thanks for using FixYa.

    Scott

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  • 283 Answers

Hi,

1.Uninstall the scanner program
2. restart your desk top
3. reinstall the driver (the orignal driver if availabe)
4. then try scan again.
THANK you.. dont rate me if you are not satisfied.. Thanks again

Posted on Nov 12, 2008

  • amin dianalan
    amin dianalan Nov 12, 2008

    detached the the usb of scaner and attached it back...tnx

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This is a hardware failure at the board level within the scanner. The calibration issue reflects the readers inability to compose the columns in the middle that return as a black stripe. If they were functioning but had a software issue the bar would be white.

Sorry. This scanner is toast.

Posted on Nov 12, 2008

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