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Lock Mode (Quick) Use Lock Mode to prevent others from using your phone. 1. In Standby Mode, to activate Lock Mode quickly, press (for 3 seconds). Phone is now locked! will be displayed. NOTE To cancel Lock Mode, press Soft Key 2 Unlock, then enter your password (4 digits).
also here is the manual http://dl.owneriq.net/a/afad86b7-8aa2-422c-8e8c-93535bc222a8.pdf
Try doing a master reset on the phone and if that doesn't help then there is a malfunction with the board under the keys or dust under the keys interfering with usage which means the phone needs ot be opened or sent off to service. Good luck!
Many people never program a password code to "Unlock" this phone, but can lock themselves out by pressing the # key for more than three seconds. I know, it happened to me when I was out of town and needed the phone to work! Anyway, press the button to the right of the large round button at the top of the keypad, you will get a prompt to enter the four digit "Unlock" code. The default from Verizon, and most likely the factory default from LG, is the last four digits of your cell number. Did this work for you too?