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2 phone lines causing problems for fax machine

My problem is more of a question
we have a Brother Intellifax 771 fax machine , they have lost the operating manual , they seem to have thought that they needed a dedicated line for this fax machine which they did get, and it worked fine for a while, then they started having problems, then I come along and they ask me to look into it
I say they should get rid of the other line and run their phone and fax line on the one line, their office is not a busy one, am I correct?

Bruce
we also have two phone lines and one is dedicated to our Brother MFC-3340CN 6-in-1 fax/copier. we just recently realized that people trying to send us faxes get a fast busy signal about 9 out of 10 times.

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1 line is fine as long as the fax is set to auto recieve mode

Posted on Nov 12, 2008

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