Question about Frigidaire FRU17G4JW Refrigerator

23 Answers

Freezer door won't stay shut

When I shut the refrigerator door, the freezer door pops open. I don't think it is the magnetic seal because I can feel the pull of the magnet when I open the freezer door when it is shut, but it pops open every time I close the frig door.

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  • Anonymous Jan 07, 2008

    my freezer doors pops open all the time causing ice to form where it is not suppose too. The seal seems to be in good shape does anyone have any suggestions? Up to this point the only thing i have done to help with the problem is clean the seal with 409.

  • Walter Coleman Mar 21, 2008

    I have a Fridgidaire side by side and its doing the same thing. When I close the door on the the freezer or the refrigerator side the other side pops open. If I gently close the door its OK. I I have completely thawed the system out as I had ice buildup because the drain had frozen in the bottom of the freezer caused by the door ajar.

  • Anonymous Apr 26, 2008

    Amana side by side. Close one side the other side pops open. Tried adjusting, cleaning , new seals (very expensive) and still will not operate correctly even if I tilt it backwards off level.

  • Anonymous May 25, 2008

    GE side by side

  • jlogaz Jul 18, 2008

    Same problem on GE Profile top freezer model PTS25LHSARCC ever since installation (02/07). Service people say there is nothing wrong with it and the excess ice and frost in the freezer is because WE open the door too much! I'm tired of everything being wet in the freezer. Will try one of the remedies listed here. Thanks.

  • Elenamine Aug 23, 2008

    I loosened the screws on the top freezer door hinge, adjusted the door to where I wanted it and then tightened up the screws again., then I cleaned the magnetic seal and am still getting the same problem. I'd appreciate any advice in this matter.

  • jlogaz Aug 27, 2008

    Got the "air break kit" from GE. It is a raised sticker to put in the seal of the fridge door. I guess the theory is that when the fridge door is closed, air is pushed out through the break in the seal rather than being pushed into the freezer, popping the freezer door open. It doesn't help at all. Still looking for a solution....Thanks.

  • Anonymous Dec 06, 2008

    I have a kenmore with the same problem. Shutting the fridge door lightly reduces the pressure to pop open the freezer. TBD on the defrost and clean option.

  • s_champine Jan 16, 2009

    when the freezer door is shut, the fridge door pops open and vice versa

  • sshare Mar 11, 2009

    I have the same problem with a GE Profile top freezer model. When you close the fridge door with what I consider to be "normal" force, the freezer door pops open. Guests do it all the time. You have to use "gentle" force. GE suggested making sure the fridge front is raised sufficiently (so that the unit is leaning back slightly), put some weight in the freezer door (I use blue ice packs), and make sure the magnet seal is clean. I have done all of these and there is a bit of improvement, but still find that the back pressure from closing the fridge door pops the freezer open unless you "gently" guide the fridge door closed. Seems kind of ridiculous on an expensive yet common appliance whose basic design has been around for decades. You simply should not have to "baby" a fridge door when you close it.

  • Anonymous Mar 15, 2014

    frigidaire professional refrigerator when you shut freezer door refrigerator pops opsn

  • Anonymous Mar 16, 2014

    Hotpoint refrigerator sometimes starts up if I close the freeze door hard. and runs for a few sec to a few minutes then shuts off and dispenser lights also shut off. interior lights work. If I open and close the door again it kicks on for a few minutes and then shuts off again. after opening and closing the freezer door it has ran just long enough to fill a glass of water from the dispenser before it completely shuts down.

  • Anonymous Mar 22, 2014

    freezer door wont stay shut.gasket looks good.

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23 Answers

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Could be the air pressure created from shutting the refer door is popping open the other one. There are are channels between the two so cool air from the freezer gets to the refer compartment. Try this as a test... s l o w l y close the refer door and see if that keeps the other door from popping open. If that works then it's likely an air channel is frozen up somewhere and you may need to turn the unit off for a day or so to let it thaw out. Moisture from leaking door seals, or doors that were left slightly open overnight can be sucked in and freeze up the air channels. I don't know if you are sort of slamming the door shut or not but the doors need to be shut slowly due to how air tight the new refers are.

Posted on Nov 10, 2006

  • Marc Wilson
    Marc Wilson Jan 09, 2007

    So what was the problem since you rated my opinion as poor?

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HEY GUYS / GIRLS (DONT WANNA LEAVE ANYONE OUT),
ANY GOOD, AIR TIGHT REFRIGERATOR WITH TOP FREEZER SHOULD POP THE OTHER DOOR OPEN WHEN YOU SHUT THE OTHER----EVEN WITH IT UNPLUGGED. THE WAY TO FIX THIS ISNT A PROBLEM WITH THE DOORS OR SEALS (IT WIIL KEEP ENOUGH AIR TO POP OPEN DOOR IF IT IS GOOD AND AIR TIGHT). WHAT YOU'LL HAVE TO DO IS ADJUST THE LEGS ON FRONT OF YOUR REFRIGERATOR OUT ENOUGH TO TILT IT BACK TO WHERE THE DOOR WILL CLOSE EVEN AFTER IT POPS OPEN. ALSO, THIS SHOULD MAKE IT WHERE THE BIG DOOR WILL CLOSE ON ITS OWN IF YOU JUST LET GO OF IT.
AS FOR THE CONDENSATION ON THE INSIDE, YOU NEED TO LOOK AT HOW WELL YOUR DOOR SEALS ARE SEALING. ARE THE SEALS AND SEALING SURFACE CLEAN? THE WAY CONDENSATION GETS IN THERE IS FROM THE OUTSIDE, HENCE, THE GUY WAS RIGHT ABOUT THE DOOR BEING OPEN IN A SENSE. BUT YOURE NOT KEEPING IT OPEN TOO LONG, THE DOOR SEALS ARENT COMPLETELY SEALING OFF. I WOULD CHECK IT RIGHT AROUND THE AREA YOU FOUND THE CONDENSATION.
HOPE THIS HELPS.
IF ANY QUESTIONS OR ADVISE TO ME EMAIL KYLEAG76@YAHOO.COM

Posted on Nov 17, 2008

  • kkambhampati
    kkambhampati Sep 23, 2012

    Thank you so much KYLEAG76, I have an old Kenmore fridge and the fridge door was not closing, almost wanted to buy a new fridge, followed your advise of adjusting the front screws and problem solved completely .

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My new freezer did the same thing. I contacted the company and they went into the whole leveling thing. What it has to do with is the magnetic seal. The magnets are not strong enough to keep the freezer door from popping open when closing the big fridge door. They share the same duct. I level my doors on the fridge and freezer so they swing shut by themselves after opening. Just the force of the big door when it swung closed cracked open the freezer door about a quarter of an inch and if left unnoticed created a puddle and made the fridge run overtime. I solved the problem by placing strong magnets inside the fold of the magnetic seal at the handle end of the door. This is the flap on the outside the door seal. I used six magnets on the top and six on the bottom. The magnets were from discarded Sonicare tooth brush heads. They are very flat and super strong. You can find something on ebay. My freezer door doesn't budge problem solved. I did call the company and told them I solved the problem and they still insisted it was the leveling. Good luck, Art Knapp

Posted on Jan 15, 2011

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If this is a ge there is a air break kit for this model that will help but may not fix the problem the part number is wr2x8905 this is a common problem with new ge top freezers some times the kit does not fix it completly but the door should shut itself after it opens with the kit, the unit is so air tight that the expanding air has no where to go and pushes open the door do you have any thing in the door the unitis designed for whight in the door to help keep it closed

Posted on Jan 20, 2007

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Your going to laugh but this has worked for over a year now. I rubbed parafin wax on the insind of the freezer hindges, and my door has closed fine ever since. I saw this on the internet somewhere a while ago. I also know someone else who did this and it worked for them too. We told the local GE dealer about it and he is alos telling people about this fix.

Posted on Jun 30, 2010

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It is true that the top and bottom (or side) compartments are connected. So when 1 door is closed, the trapped air has to escape by pushing out the other door. You can not fight it. Tilt the fridge back will help, so as loading up the door to make it heavy. But neither really solve the problem 100%. I have tried both. I have fixed the problem for good using parts laying around in my garage. Basically, my design using a magnet attached to a spring. When door opens, the magnet stays connected to the door, and then the spring pull it back to close. Works like a champ. Except it does not look pretty right now. I will make it nice.

But this is an old posting, and I am not sure if any body care about it any more. I am designing a cheap gadget to do this mainly to practice my new CAD tool. If any of you are interested, post it here.

Posted on Jun 13, 2010

  • aran Jun 05, 2013

    I'm interested

  • 6809
    6809 Aug 02, 2014

    I am interested!

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Number 5 by kyleag76 solved my problem and I suspect will solve most peoples problem. Just plain old common sense.

Posted on Mar 16, 2010

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I've been spending a few hours with the same issue. GE side by side. When you closed the fridge side it popped the freezer side open 1/3" or so. It turns out one of my wifes lean cuisines slide behind the rack on the very bottom of the freezer and was keeping the door from closing as tight as it could. Although when you would close the freezer it did not seem like there was anything blocking it.

Posted on Feb 11, 2012

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We had a similar problem. If you open the bottom door a little bit and look from the side you may see that the door is not parallel to to the refrigerator. The end result was not having a good seal at the top and not closed completely if you don't muscle it shut. GE came in and removed the door ...., replaced the side support, and it seems to have solved our problem.

Posted on Feb 04, 2007

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This is because the freezer and refrigerator compartments are actually connected. The only brand that is not connected is a Samsung. they use 2 seperate evaporators. All other brands use one evaporator for both the freezer and fridge compartments. Samsung fridges will not transfer odors from fridge to freezer, or vice versa. DId ya ever have stinky ice cubes? thats why! Buy a Samsung, problem solved. Go up to any non samsung fridge and slam the door, the freezer door will pop[ and vice versa.

Posted on Jun 17, 2009

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Our new Kenmore top freezer refrigerator had the problem of the freezer door popping open when the lower door was closed

I just got 2 strong little magnets (1" x 1/8" x 1/2") from a place I saw on Google, K&J Magnetics. They actually worked. Strong enough to keep the freezer door shut but not too strong so the door can be opened easily.

Posted on Jun 16, 2012

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I had this problem on a new frig . I removed the freezer door and found that the plastic washer the bottom pivot rides on was badly scored . I lubricated the pins anyway
and reattached the door. It works great for now, but I will still order a new plastic washer.

Posted on Nov 17, 2011

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We had a similar problem. If you open the bottom door a little bit and look from the side you may see that the door is not parallel to to the refrigerator. The end result was not having a good seal at the top and not closed completely if you don't muscle it shut. GE came in and removed the door ...., replaced the side support, and it seems to have solved our problem. Deb

Posted on Feb 04, 2007

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Go to the bottome of the freezer and you will find ice blocking a drain and chip it out and it should fix your problem. it did for me.

Posted on Feb 20, 2010

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When I shut the refrigerator door, the freezer door pops open. I don't think it is the magnetic seal because I can feel the pull of the magnet when I open the freezer door when it is shut, but it pops open every time I close the frig door.

Posted on Nov 10, 2008

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I've had this problem for years. Its not brand-specific. I've had several different brands, new and old. I think its only side-by-side refrigs. My brother had a brand new Kenmore and it was happening to him from the beginning. I wonder if something like magnets or velcro could be invented for the doors, to put on top of to the seal. The rubber seals only work if you "gently" close the door. Closing the freezer door too hard, will open the other side - all the time. And I don't think it has to do with the angle of the door, either. I had a Maytag repairman spend an hour to try to fix it (that frig was under warranty) and it did not work.

Posted on Aug 26, 2008

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  • 7 Answers

Replace the motor step damper

Posted on Feb 22, 2007

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  • Frigidaire Master
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Some brands have the legs problem > adjustable feet spirit level it set it not on a unstable wooden underground but stones or concrete floor.
Even do not fill the bottom to full because if the bottom is to full a veggie bin thats to full can blocked the door to close Some refrigerators (like SIemens) have a thaw hole which transmits to a water tank above the compressor where the water can evaporate. Also in the freezer can sometimes sit drain plug water and that is gone.

Posted on Jan 16, 2017

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I have a Frigidaire Side-by-side refrigerator that just started doing this. I found that the closer hinge bearing on the bottom of the freezer door had broken and the closer part just spins and doesn't close the door enough for the magnets to catch.

Posted on Jan 02, 2013

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I've been spending a few hours with the same issue. GE side by side. When you closed the fridge side it popped the freezer side open 1/3" or so. It turns out one of my wifes lean cuisines slide behind the rack on the very bottom of the freezer and was keeping the door from closing as tight as it could. Although when you would close the freezer it did not seem like there was anything blocking it.

Posted on Feb 11, 2012

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I was watching t.v. and all the sudden I heard what sounded like someone pulling the door on the freezer open, the catch was I was the only one home at the time. So I went to see what happend. The freezer door was open about 5"inches and could not explain why? Execept this an Amana 17 Full freezer like from 1985. The freezer still runs, Is full of food and is very clean. Could it be that it is letting go? or is it a ghost??? LOL ?somone please help?

Posted on May 24, 2011

My appliance man said to take a little liquid dishwashing soap and apply it lightly to the seal on the freezer door. It helped us.

Posted on Apr 10, 2008

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Problem solved. I bought a brand new Kenmore and had this problem. Doors were adjusted properly and sealing well but the main door and freezer door weren't swinging shut on their own. I read up on the internet about this problem and adjusted the front two feet so that the doors swing shut and then oiled the hinges with 3 in 1 oil. Voila! Problem solved. No matter how hard I slam the main door the freezer pops open a bit and then shuts on its own.

Posted on Jul 02, 2010

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Posted on Jan 02, 2017

aborcass
  • 2651 Answers

SOURCE: INTERIOR FRIG LIGHT

replace the switch before the seal, nothing wrong with gasket., you may need to raise the refrig door a bit by , remove the door and install a small spacer to raise the door slightly for better contact

Posted on Oct 26, 2008

Controlfrk
  • 304 Answers

SOURCE: frigidaire FRT17G4BW9 doors not staying closed

Adjust the front legs of your refrigerator slightly to raise the refrigerator. and and store items on the freezer door shelves to add weight. This is a problem of pneumatics and a testament to how tight newer refrigerators are. When you close the large refrigerator door it compresses the air in the refrigerator compartment. Both compartments are connected by air passages and thus the pressure change is transferred to the freezer causing the freezer door to pop open.

Raising the front of the refrigerator a tiny bit will help both doors close from the 90 degree point, which is desirable. Adding weight to the shelf will just help the process.

An additional aid in self-closure will be to use vegetable oil on a paper towel to wipe down the hinge side face of both door seals. All these maneuvers should aid in causing the door to stay closed and re-close if it should open slightly. Good Luck

Posted on Aug 24, 2009

  • 1 Answer

SOURCE: Refrigerator/freezer

Thank You very much for your quick response to my request for advice. I have solved the problem by placeing 2 metal washers on the bottom hinge of the top freezer door. Now the door seems to close tightly, and the freezer is working fine. Thank you again. Housewife from southern New Jersey.

Posted on Aug 26, 2008

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My new freezer did the same thing. I contacted the company and they went into the whole leveling thing. What it has to do with is the magnetic seal. The magnets are not strong enough to keep the freezer door from popping open when closing the big fridge door. They share the same duct. I level my doors on the fridge and freezer so they swing shut by themselves after opening. Just the force of the big door when it swung closed cracked open the freezer door about a quarter of an inch and if left unnoticed created a puddle and made the fridge run overtime. I solved the problem by placing strong magnets inside the fold of the magnetic seal at the handle end of the door. This is the flap on the outside the door seal. I used six magnets on the top and six on the bottom. The magnets were from discarded Sonicare tooth brush heads. They are very flat and super strong. You can find something on ebay. My freezer door doesn't budge problem solved. I did call the company and told them I solved the problem and they still insisted it was the leveling. Good luck, Art Knapp

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