Question about Tomtom GO 720 GPS

13 Answers

Problem with map

Used gps once, went on line to check for updates. after that all i get is a message that says you cannot use this map on this device:australia-14. when i push the ok button it asks for a map the only option is australia. when i push that it goes back to the first screen and will do no more

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  • alraine Nov 12, 2008

    had a suggestion from ginko but device does not have memory card or cd

  • alraine Nov 12, 2008

    yes pressed reset and it came back the same

  • alraine Nov 12, 2008

    i can not find a memory card. ther is sticker on bottom sayind no sd required

  • alraine Nov 12, 2008

    when i press the reset button should it come back on with the same warning about the map because this is what is happeninng

  • alraine Nov 12, 2008

    thanks bestdarngood have submittted problem but may be two days. shall get in touch when i hear from them

  • alraine Nov 12, 2008

    marked don't know what you mean by reflash

  • alraine Nov 12, 2008

    vegkitten20 not sure how to do you don't get much useful information on the disc that came with it. i am an older person so not very gadget literate but am trying to learn

  • alraine Nov 12, 2008

    flapveri. you need special tools to open unit and don't want to void warranty

  • alraine Nov 12, 2008

    no that has not worked either. it tells me that it is alredy on and the only option it gives is to buy one

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13 Answers

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Hi!!

may be you download the wrong version or your
unit
try to reinstalled the sofware!!
or reformat your memory card

or buy new one

Posted on Nov 12, 2008

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Sir,

click this link for "How to Update"..........

http://forums.techarena.in/tips-tweaks/956549.htm

thanks
good luck

Posted on Nov 12, 2008

  • Asfiya Ahamed
    Asfiya Ahamed Nov 12, 2008

    Sir,

    If you are having one of the problems
    described below, it could be that there are too many files in the flash
    memory on your device:



    • You are unable to activate the map on your TomTom device even though you have a valid product code.

    • You have to enter the passkey every time you connect your TomTom device with your mobile phone.

    • Your settings are not saved when you turn your TomTom device on and off.

    To fix these problems, follow the instructions below to download and run the TomTom Clear Flash tool.

    Click this link for more information....

    http://www.tomtom.com/support/category.p...

    Good Luck
    Thanks





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You've most likely downloaded the wrong version for your unit. Go back to the website and select your device model and try a reinstall.

Posted on Nov 12, 2008

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For helpful phone support, call 866-486-6866 Try this first as they will be able to give you the best support for your exact model. If you still need assistance after contacting support at that number I will assist you further. Please take a moment to accept and rate my solution accordingly.
Thanks,
Lee

Posted on Nov 12, 2008

  • Lee A.
    Lee A. Nov 12, 2008

    Because the unit is under warranty you will want to contact support using the number I gave you first. If you still have questions once you have done that I will be more then happy to assist you further. Once again please take a moment to accept and rate my solution accordingly.
    Thanks again,
    Lee


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Remove batteries for few minutes then reboot it.

Posted on Nov 12, 2008

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Have you tried to uninstall and reinstall it try that and if that don't work then we can try something else

Posted on Nov 12, 2008

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You may need to reflash the software update for this GPS so it will be working fine again....

Posted on Nov 12, 2008

  • Mark Gil
    Mark Gil Nov 12, 2008

    You need to reload the software of this GPS unit and if that failed don't try to open the unit because that will void the warranty better to have it replace....

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Try this from the TomTom website and let me know how it works and we can work from there on your problem if it doesn't work

http://www.tomtom.com/support/category.php?ID=1&Language=1&query=clear+flash&FID=6178

Posted on Nov 12, 2008

  • Benjamin Patri
    Benjamin Patri Nov 12, 2008

    Did you click on the link I provided and try to go through the troubleshooting steps on the link?

    Please let me know how the link works out as it is not just a contact page


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  • 331 Answers

The Updated map might not have been compatible   with your GPS  
either  you  will  have to revert back  to the old  map.
 Or  once again update to a map which will be recognized.

otherwise try to reset your your GPS to the default Factory settings

If you had a CD with the device it would contan the software to Reinstall the GPS  you could try doing that. 

Posted on Nov 12, 2008

  • Varun Kumar
    Varun Kumar Nov 12, 2008

    I think you will have to  update it again  you might have downloaded a  wrong version of the map 
    and there might ot be  any probem with your GPS device .

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Reset the GPS and re-install the software. That should fix it.

Posted on Nov 12, 2008

  • Steve DiPolito
    Steve DiPolito Nov 12, 2008

    After reading all the things done and looking into the things that you can do, all that is left is contacting the manufacturer.

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The Maps on your Memory Card might be corrupted or not being recognize by the GPS device. Try to turn off the device. Remove the memory card and wait for a couple seconds then insert it again. Turn on your GPS and check if it will read the other Maps.

Posted on Nov 12, 2008

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Have you tried reset option on your gps.

Posted on Nov 12, 2008

  • SAM ANDERSON Nov 12, 2008

    You need to contact tomtom phone number -1300 135 604.

    Most of tomtom 720 gps has problem in downloading australia map .


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Check that the memory card or the cd with maps is installed properly, remove card and put it back in place.

Posted on Nov 12, 2008

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