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OLder model Thumper Professional

Hi I recently sold my old thumper pro that I bought back in 96-97. I used it approximately ten times and have noot used it in a number of years. Before I sold it I plugged it in and made sure it worked and also plugged it in and started it to check and make sure the variable speed function operated. The lady a shopped and sold it too contacted me stating she was unhappy because when she starts it something hangs up but if she jiggles the black plate it works fine. I am not sure if something happened in shipping or not but I also recall some models requiring a tapping to engage the drive. Any thoughts on whether this as a problem or a normal thing? Thanks

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