Question about Palm Tungsten E Handheld

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USB device not recognized or has malfunctioned on hotsync

I replaced the battery in my Tungsten E and now when I try to Hotsync I keep getting an error in my system tray that the USB device is not recognized or has malfunctioned. I tried installing the software on another computer and I still get the same message. I have installed all the curent software and still can't HotSync. I have Motorola phone tools and the same USB connection recognizes my phone. Guess my battery replacement made my Tungsten E toast?

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Don't try the PAlm Website: They provide you with a straight ignore. Mine hung up on me two years ago and there was not even an acknowledgement of my enquiry. Stay AWAY from anything Palm.

Posted on Feb 24, 2007

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I finaly solved my problem. After numerous hard resets and searching PDA blogs I concluded that what caused my problem was the battery installation. Consequently I reopened my Palm device, De-solderd one of the battery wires, left it disconnected for a bit and then re connected it. After that I was able to hotsync my device like I had before

Posted on Feb 24, 2007

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Last week, windoze started barking the same complaint at me. A hard reset (of my Tungsten E) solved the problem. Caution: A hard reset (keep the power button pressed while performing a normal reset. Only release power button, when Palm logo screen appears. The press up-key) delete ALL data (even the identity, i.e. hotsync ID) from your palm - so be sure to have a recent backup!

Posted on Jan 30, 2007

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you may want to run through a few troubleshooting tricks
first try pulling out any extra USB type items that you remove and replace frequently (like a flash drive) and restart your computer after its done booting up you can try hotsyncing again. Make sure what you wanted to put on your PDA is still in the Hotsync manager box.
A PDA not wanting to hotsync is a very general statement. It is an indicator for many different problems.
-You may need a new hotsync cable
-try a different usb port on your computer
-you could open the PDA up and check if all the contacts are clean and connected (Warranty void alert)
-Try re-installing the PAlm desktop software
-If nothing else works put whatever application you're trying to hotsync onto a SD card and copy it from the card and onto the PDA

Tungsten Es are excellent PDAs and it doesn't have too many problems besides being too "basic". A problem like not hot syncing probably isn't an indicator of something really bad unless you've dropped it too many times.
If all else fails you may need to pick up a different PDA


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I tried all the suggestions that were offered and gave up. But then out of pure craziness I loaded the treo 600 CD that came with my Treo 600 out of curiosity. It loaded and the MS Office 2003 conduits loaded nicely and the problem appears to be solved for now. So I tested and it the Tungsten E Hotsync's feature all appear to be okay. I'm not sure if this is the best solution but it solved a very frustrating problem. The version of Hotsync that loaded is 4.1.0. Hope this helps.

Sep 11, 2005 | Palm Tungsten E Handheld

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