Question about Dell Microsoft Windows XP Home Edition

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Dell laptop latitude x300 won't boot up

I dropped my computer yesterday, then shut if off for a while, then turned it back on. When I turned it back on, it seemed okay, but then went to a screen that said something about dumping memory. Wasn't really paying attention so can't really say what was going on. Ever since then, my computer just does the same thing over and over. When I turn it on, it comes to a screen that says "Dell" in the middle, with F2 for setup or F12 for boot up. If I don't hit either button, the screen goes away after about 5 seconds and then says "Disk error occured, hit ctrl + alt + delete to restart."

If I hit F2, it takes me to the setup screen which I'm not sure what to do with that. If I hit F12, it takes me to some boot up screen I guess, which again not really sure what to do with that. Anyway, I've tried loading the drivers and utilities disk, but they don't work. I'm pretty computer illiterate when it comes to **** like this. Any help would be greatly appreciated. I went out and bought another laptop today, but there's so much on my other laptop that I would like to be able to retrieve if I can before I trash it.

Oh, I think I ran a diagnostic and when it gets to the test after memory, it says it failed, some partition not found, load the drivers and utilities disk and hit okay. I do that and then it says "disk error occured, hit ctrl alt delete. I'm not even sure if the drivers and utilities disk I have is the right one other than it says Dell.

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  • dlpinvestor Nov 12, 2008

    "You could try to remove and reseat the hard disk drive and see if that works"

    How would I do that?

  • dlpinvestor Nov 12, 2008

    Removed the hard drive and put it back in, but it just says disk error, hit ctrl alt delete.


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Your laptop hard drive is probably damaged from the fall. The reason why diagnostic test after memory fails is that it’s trying to load from the “Diagnostic Partition” which is located on your hard disk drive. You could try to remove and reseat the hard disk drive and see if that works, otherwise you’ll have to take the drive to a local computer repair shop to see if they can retrieve any data.

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Posted on Nov 12, 2008


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I tried to use the ctrl f11 to reformat my drive and it does not work


Ctrl + F11 works with DELL desktop/laptops with XP operating system to restore computer to factory settings, that too if your recovery partition is intact. So, If you have the same configuration and you are pressing "ctrl + f11" correctly on the dell logo when it comes in the begening, It should work.

If its not then your recovery partition might be damaged and you need a windows disk to repair/reinstall windows.

Otherwise, if you are using any other operating system like "windows vista" or "7", follow the below process.

Power off the laptop. Remove any peripheral devices such as speakers, printers or flash drives that are not necessary to this operation. Connect your laptop to power/adapter.

Very Important: Please make sure you have backed up all important data because restoring your device to factory settings will result in loss of all data and software, Though all software that came preinstalled with the computer will come back.

1. Backup your important data in external hard-drive or flash drive.
2. Shut down the computer.
3. Turn the PC back on and hit the F8 key repeatedly until the Advanced Boot Option Screen appears.
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10. Click "Yes"
11. You may notice for a while it seems like nothing is happening, give it some time.
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How to unlock a dell windows XP home adition laptop when turning on laptop?

Do not worry, we can use dell password recovery tool to complete this task. Windows Password Rescuer is designed for resetting dell Windows 7/vista/XP password. What you should do is prepare a bootable CD/DVD or USB drive and a computer you have access to. Follow four steps help you reset dell windows password without lose anything:
Note: You also can use Windows Password Rescuer to reset Windows 2008/2003/2000 local or domain password easily by these steps on dell computer.
Step 1: Download and install Windows Password Rescuer on another computer you have access to.
Step 2: Run the software to create a Windows password recovery disk. You just need to burn it to a blank CD/DVD or USB drive.
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If you post the actual error we can probably fix it without reinstalling.

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