Question about HP PSC 2355 All-In-One InkJet Printer

3 Answers

HP PSC 2355 all-in-one printer not scanning

I have one that is a printer, scanner, and copier.

I'm normally able to scan things perfectly, but a few times, like right now, it won't let me.

It say on the top "No Scan Options" when I press Scan To.. or START SCAN, and gives info that "You need to install or run HP software for this feature".

I may not fully know what this means, but my computer and printer are plugged in, and I do not know what to install or run.

It can't be something I haven't installed either, as I've already had it a few years.

What is wrong with it? Thanks. (:

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  • 6 more comments 
  • loghomes42 Nov 15, 2008

    Won't scan. Have had this printer/scanner for several years and the scan feature used to work. Now I'm getting a message in the little window that I need to install or run HP software. I do not have the original discs. How can I get the download?


  • Anonymous Nov 24, 2008

    I tried scanning, and was told that HP software needed to be installed.  I tried restarting the Mac G5 and the printer, and unplugging and plugging in cables.  After all of this, I can still print, but I cannot scan.

  • romanticplay Dec 10, 2008

    googlertoo, I tired doing what you said and it says "The feature you are trying to use is on a network resource that is unavailable"

    After doing that, I tired to scan from the printer again and when pressing "start scan" it says the same "you need to install or run software" when pressing "scan to" I selected HP image zone and it started scanning but stopped and said
    "No connection
    -computer connected?
    -computer turned on?
    -HP Software installed?
    -HP Software running?"
    What should I do now?

  • paseo9 Dec 27, 2008

    it says you need to install or run HP software for this feauture meaning scvannig

  • c_kassman Jan 05, 2009

    i need the software for my hp psc 2355 all in one printer scanner copier

  • bootsyfoot Mar 13, 2009

    I am trying to get my scanner to work--the printer feature works fine so I know my Mac recognizes it. I attempted to reload the software that came with the printer and this is the message I got:

    "Alert: There are no devices connected or the device which you have connected is not supported by this installer. Please connect the proper device and run the installer."

    Any help would be appreciated. Thanks.

  • kingz_505 Apr 03, 2009

    have an hp psc 2355 all-in -one printer-scanner-copier and do not now how to install to my computer dell

  • Anonymous May 05, 2009

    no scan option

    You need to install or run HP software for this feature.

    Try to re-install from cd but still having problems.

    Was working yesterday



3 Answers

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You need to start the HP software that's installed on your PC.

In Win XP, go to Start menu, look down the list of installed programs, and click on HP Director to start it up. Your scanner should work now, either from the scan buttons on the printer, or from the scan options within HP Director.

Posted on Dec 01, 2008

  • trina_mills Nov 05, 2010

    I cannot find it on the list. If I go into all of my programs, I can see the actual printer installed, but no HP director. Please help!


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Turn off your device. Unplug the power cord (leave USB connected) and hold the number 9. Plug it back in and turn it on. This is a factory reset. If this doesn't fix your problem, read below:


Go to your Control Panel -> Add/Remove programs. Remove everything "HP...." that's related to your all-in-one. This includes imaging software (don't worry, you'll get it back).

Go to and install the 274.78MB drivers & software. Let HP install all the trash software they always load your machine with, otherwise you'll run into the same problems.

Turn it on when it prompts you to do so. This will reinstall everything and fix all of your problems. If not, try the factory reset option above after all the software has been reinstalled fresh.

Good luck.

Posted on Jul 01, 2009

  • chicalatina6 Jan 31, 2011

    You can also click start, go to your Accessories, click "Paint"program . Once program is opened click file, select from scanner or camera and this should work in scanning your item. It worked for me.


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I have a 2355 all in one printer but it want scan
how do i get the scanner to work

Posted on Feb 13, 2010

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Posted on Jan 02, 2017

  • 107 Answers

SOURCE: Installation of HP PSC 2355 Problem

Hi ,
if u want prosiger for installation of psc 2355 please follow the steps

  • frist u remove printer usb cable from CPU
  • uninstall all drivers & software of printer withc u try ...
  • insert installation cd in rom
  • start installation & follow the steps .
  • it will get massage looking for new hardware or please connect u r printer
  • please connect u r printer in online
  • make sure u r printer is power on before u connecting to u r CPU
  • it will get recocnised u r printer follow the instructions
  • get finish installation.
check in printers it will be install or not ...

if this information is useful for u please Rate me.............

Posted on Jun 18, 2008

  • 106 Answers

SOURCE: error response on hp psc 2355 AllinOne printer,scanner, copier

Issue The product displays an 0x ... error code when printing (for example Error: 0xf0af8004 ). These error codes indicate that the product has an internal condition. Solution Use the instructions below to resolve the issue by restarting the product.

  1. Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
  2. Open the cover of the product and remove the print cartridges.
  3. Close the cover and wait for the Insert Ink Cartridges message to display.
  4. Disconnect the power cord from the back of the product and wait for one minute.
  5. Reconnect the power cord. If the product does not automatically turn on, press the Power button.
  6. Open the cover and reinsert the print cartridges.
  7. Close the cover. If prompted, print a calibration page.
  8. Reconnect the USB cable, and try to print a print job from the computer.
If these steps did not resolve the issue, please let me know.

Thank you so much. I Remain


Posted on Jul 04, 2008

  • 328 Answers

SOURCE: i have a hp psc 2355 printer everytime i insert

Is it the same memory card each time? If so, try with a different memory card.
If it's with all the different cards, verify that there is nothing wrong with the connector that the memory card touches.
-=/ Daft Tech /=-

Posted on Oct 25, 2009

  • 83 Answers

SOURCE: Hi I have an hp psc 2355 all in one printer,

My first thought would be to un-install then re-install the software. If you have already tried this then HP has a useful solution here :

Posted on Nov 21, 2009

SOURCE: PSC 2355 All-In-One InkJet Printer: MY HP PSC 2355 printer is printing slow...


Please perform the steps below and check

1. Right click on My Computer and go down to Properties.

My Computer is usually on your desktop or in the Windows Start menu. Click on the Advanced tab at the top of the screen.

2. Under the Performance section, click on Settings.

3. Click on the Advanced tab.

4. Under Processor scheduling click on Background Services. Click on Ok then Ok again.

If the issue still persists please get back to me with the Operating System of the computer

Posted on May 20, 2010

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When you install the printer software is it installed properly? if the printer is installed properly then you will do need to do the same step. First, uninstall the printer software by going to control panel > add/remove programs and then uninstall all the printer software. then go to control panel > printer and faxes if printer is present in the printer and faxes delete the printer. Restart the computer. Before reinstalling the printer software turn off your firewall, anti-virus, spyware if you have any. Then reinstall the printer. Try to scan again. if it works then try to restart your computer and scan again. it should work

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Does your computer have Windows XP installed? If it has and you use the installation disk that came with your HP 2355 All-in-One you should be able to easily scan and save the photos to My Pictures.
After installing the features put a photo in the printer, go into My Pictures and you should get a message at the top of the menu on the left of the screen saying 'Get Pictures from camera or scanner'.
Clicking this brings up a screen which leads you through the Scanner and Camera Wizard for HP PSC 2350 Series.
I have scanned and saved many photos using this facility.
Hope this helps

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Scanner not working

Please open HP director from Start - All programs - HP .

Click Scan document to scan.

You can scan by following steps :
For Windows XP:
To isolate the issue I suggest you to try scanning from the Windows Image acquisition(WIA) wizard on the computer.

Follow the below steps to Scan using WIA
1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.

3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.

Waiting for you reply.

Dec 22, 2007 | HP PSC 2355 All-In-One InkJet Printer

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