Question about GE Kitchen Ranges

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I'm trying to schedule a service call on my new Cafe convection stove, Model #C2S980SEM1SS, Serial #MR206170P, that we bought at Home Depot. (I cannot find the right website or phone number.) We received it 8/25/08 and just used the convection oven. The fan clanks when it starts and stops, then after awhile, it starts clanking continuously. Sounds like it's hitting something as it rotates. Also, we bought a microwave/sensor convection oven, Model# PEB1590SM1SS, Serial# M4900044K from Home Depot, which was delivered at the same time. The oven is built in under the counter as designed by the Home Depot with the assistance of Steve Nacca, their appliance person, store #6687. We used the convection part the other day, and noticed that the butter on the counter above was melting. We felt the counter and it was extremely hot to the touch. We have talked to Steve Nacca and he showed us in his GE Appliance book that it is shown to be built in with a trim kit surround which would not allow for any ventilation. (We haven't installed a trim kit yet, so there is a one to two finger gap surrounding it.) He said he had never heard of one getting hot. He talked with the GE rep yesterday and was told by the rep that he had never heard of the problem, either. Steve said the rep was going to call GE first thing this morning and call him at 10 AM when he came to work. We have heard nothing yet. We don't want to use the convection part for fear of damaging our new cabinets, and for fear of fire. We are also very concerned that should we not be able to use it, we cannot find another microwave that vents to the front and would fit in the space which is 16"Hx24"Wx24"D. All the ones I've seen require a larger cutout. Their is also the fact that we spent about $500 for this unit which we love, but may not be able to use. We hope these problems can be resolved ASAP. Thank you, Oscar Matherly (661) 822-0413

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5 Suggested Answers

MicrowaveSvc
  • 9047 Answers

SOURCE: Sensor touch to microwave oven

Sounds like a bad keypad.

For parts see: https://www.mcappliance.com/orderparts.aspx

For support help:
http://www.mcappliance.com/contactus/contactus.asp

Posted on Nov 18, 2007

SOURCE: Cannot figure out how to make oven work

Hi, try this and see if will help you. Most of the Gemini models are the same.

To set Bake:
1. Press the Bake pad.
• BAKE will flash.
• 000 will flash in the display.
2. Select the oven temperature. Press the
Autoset 0 pad for 350° F or the appropriate
number pads.
• Each additional press of the Autoset 0 pad will increase
the temperature by 25 degrees.
• The oven temperature can be set from 170° to 550°.
3. Press Bake pad again or wait four seconds.
• BAKE will stop flashing and light in the display.

Posted on Nov 21, 2007

  • 833 Answers

SOURCE: gap between cabinet and top of microwave oven

eastlake...only if you think so. Most of these units use a submounting bracket set and then you hook your oven to it. This is a rather nasty installation...I've done several. If it's sturdy, you may just want to put in a filler piece.

Posted on Dec 13, 2007

MicrowaveSvc
  • 9047 Answers

SOURCE: KitchenAid Superba combination built-in oven

It sounds like a stuck relay or other controller problem.

I don't have the service data on this one, but there should be a schematic or tech sheet / mini-manual either on the back side, behind the controls, or somewhere else inside.

If you or someone you know can locate them and scan and e-mail or copy & fax them to me, I can probably give you further guidance.

Please feel free to contact me directly.

We're happy to help you and we'd appreciate your thoughtful rating of our answer.

William E. Miller, AS-EET
prototech@usa.net
http://www.microwavedisplay.com

Posted on Jul 23, 2008

MicrowaveSvc
  • 9047 Answers

SOURCE: GE Microwave vent fan replacement

(I'm assuming you're talking about the hood / vent / exhaust fan instead of the internal magnetron cooling fan).

The part # SMV-260UA-C will not be enough to go on, as there at least 3 variations on that number shown at Samsung parts.

These microwaves are made by Samsung, but you'd need the GE part number to replace the whole thing. They don't sell the blades separately.

The part # for the "ventilation motor" is WB26X10042 and you can find it for $97.11 here, which is about fifty dollars less than direct from GE.

I may have available a replacement flan blade off a used unit. If you'll send me the dimensions, I'll check. I need the length of the fan blade, the diameter, and the inside diameter / shaft size, and whether the shaft is round or "D" shaped.

Please feel free to contact me directly.

We're happy to help you and we'd appreciate your thoughtful rating of our answer.

William E. Miller, AS-EET
prototech@usa.net
http://www.microwavedisplay.com

Posted on Jul 28, 2008

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