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I'm trying to schedule a service call on my new Cafe convection stove, Model #C2S980SEM1SS, Serial #MR206170P, that we bought at Home Depot. (I cannot find the right website or phone number.) We received it 8/25/08 and just used the convection oven. The fan clanks when it starts and stops, then after awhile, it starts clanking continuously. Sounds like it's hitting something as it rotates. Also, we bought a microwave/sensor convection oven, Model# PEB1590SM1SS, Serial# M4900044K from Home Depot, which was delivered at the same time. The oven is built in under the counter as designed by the Home Depot with the assistance of Steve Nacca, their appliance person, store #6687. We used the convection part the other day, and noticed that the butter on the counter above was melting. We felt the counter and it was extremely hot to the touch. We have talked to Steve Nacca and he showed us in his GE Appliance book that it is shown to be built in with a trim kit surround which would not allow for any ventilation. (We haven't installed a trim kit yet, so there is a one to two finger gap surrounding it.) He said he had never heard of one getting hot. He talked with the GE rep yesterday and was told by the rep that he had never heard of the problem, either. Steve said the rep was going to call GE first thing this morning and call him at 10 AM when he came to work. We have heard nothing yet. We don't want to use the convection part for fear of damaging our new cabinets, and for fear of fire. We are also very concerned that should we not be able to use it, we cannot find another microwave that vents to the front and would fit in the space which is 16"Hx24"Wx24"D. All the ones I've seen require a larger cutout. Their is also the fact that we spent about $500 for this unit which we love, but may not be able to use. We hope these problems can be resolved ASAP. Thank you, Oscar Matherly (661) 822-0413

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3 Suggested Answers

SOURCE: Cannot figure out how to make oven work

Hi, try this and see if will help you. Most of the Gemini models are the same.

To set Bake:
1. Press the Bake pad.
• BAKE will flash.
• 000 will flash in the display.
2. Select the oven temperature. Press the
Autoset 0 pad for 350° F or the appropriate
number pads.
• Each additional press of the Autoset 0 pad will increase
the temperature by 25 degrees.
• The oven temperature can be set from 170° to 550°.
3. Press Bake pad again or wait four seconds.
• BAKE will stop flashing and light in the display.

Posted on Nov 21, 2007

  • 291 Answers

SOURCE: I'm installing a GE slide in oven. Is there

Most appliance parts houses have a t-shaped long trim piece made out of plastic or metal that is designed to be cut to fit into this space. Try Reliable Parts at 1-800-666-0313 Good Luck, Appliance Specialists

Posted on Dec 14, 2009

Testimonial: "Thanks - I'll call the number you gave me and place an order "

  • 11896 Answers

SOURCE: Recently purchased a GE microwave

Yes it should have a trim because the gas stove does have a higher heat range and the heat will raise straight above the stove warmer and higher than electric. This heat could burn out capacitors, resistors, and more in your microwave if there is no trim.

Posted on Oct 20, 2010

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