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I have just bought a printer/fax machine and my Brother Fax 1020 is now on the extension line from the printer/fax. I have been unable to stop the Brother Fax from receiving faxes before the printer/fax recognises the distinctive ring. I would like to use the brother fax 1020 as a telephone only. Regards, Hamish

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Turned distinctive ring off (Menu 6/7)

Posted on Nov 12, 2008

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I have 3 CO lines coming in. I want the 3rd to be available, but not to ring (it is the fax line). How can i have the first two ring, but not the 3rd?


TDA ringing is controlled by ICD groups. If the fax is part of the system (an extension) then you need to set up an ICD group (like #2) that puts the fax extension in it and rings only the fax. If your fax is external to the phone system but you still want to use the fax line, then you take the incoming CO out of any ring group at all (leave the column blank). All of this requires installer access or a really good read on the PTPM manual.

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Hi would like to know how to set an extension not to ring when any of the co lines is ringing since i have a fax machine connected to this extension and it is programmed to answer automatically


Ringing for each extension and line is done in Panasonic system programming commands 408-410 for Day/Night/Lunch. You turn off ringing for all lines to your fax extension and then just turn on one line for that phone.

Be sure to turn off or delay the fax line ringing to all the other extensions at the same time.

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Nov 22, 2009 | Panasonic Phones

1 Answer

I have a panasonic hybrid phone system and would like to connect a fax machine, when I connect the fax to the jack, I dont get a dialtone but it goes to the intecom line. The same happens if I connect a...


Hello, you can solve this one of two ways. Try pushing a 9 when you get intercom line, you should get an outside line. So when you want to send a fax, just remember to push a 9, get outside dial tone then dial your number. Or, the second option would be to program that extension jack to auto select a line when going off hook. That will take a manual and some additional guidance. Okay, so thats for making outgoing calls. When it comes to incoming calls, you need to find out what extension the fax is connected to. You can do this by dialing another extension that has a display from the fax machine and see what intercom number comes up on the phones display. So once you know the extension number you can do one of two things. You can leave the fax off since it will most likely ring when any call comes in your office, and only turn it on when receiving a fax. When you answer the fax call on one of your other phones, and hear the beep beep beep, merely push transfer and dial the fax machines extension. That will transfer the incoming fax call to that extension and the fax machine provided you have it turned on. The other option is to break out the system manual(not user guide), and program the fax machines extension to only ring on the line you want it to, say your last line and leave the fax machine on and give out that specific number for faxes. But you do run the risk of your call traffic being heavy, incoming calls rolling over to that line or someone calling that number directly and getting the fax. I think I covered everything I can with the limited information on your application, so I hope that solved your problem.

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1 Answer

I have 1 phone line that is shared with my all-in-one fax, therefore, we are using the phone/fax in DRPD mode but I am unable to receive incoming faxes. The fax machine is a Samsung SCX-4521F.


I would get a line sharing device. That device will be able to establish wether the inbound call is a fax or voice call, and route it accordingly.

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Here's where a Panasonic TA-824 would work great. At a street price of about $200, you can control your 3 lines and up to 8 extensions, one of them being your fax machine that would have access from both lines, and an answering machine that could take messages.

Some of the fax machines can detect a fax tone on a phone line, so you could have the answering machine answer the call and you tell them to press send (or it listens for a CNG tone, but the fax machine is limited to only one line.

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You have the wrong adapter probably. Most common types are single line splitters and will not work like you want. They only split line one and 2 gets blocked out as they only have 2 copper connector on the plug centered to get line 1 only. If you want to use an adapter you will need a 2 line splitter like this one:http://www.trianglecables.com/tellinsplitl.html
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1 Answer

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