Question about Logitech Harmony 890 LCD Remote Control

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RF works when 2 feet or in cabinet

I have had a Harmony 890 for 9 months. I have my components in a cabinet (and the RF extender) and everthing has been working fine ever since I bought the remote. I love it. However, in the past 4 weeks, the remote has not been working consistently. I tried "updating" both the remote and extender to fix the problem but this did not work. After troubleshooting the problem for an hour, I have determined that the remote works just fine when the remote and extender are within 2 feet from each other (so no problem with the signal getting to the components once succesfully input into the extender), but as soon as I either (a) hide the extender in the cabinet or (b) try to use the remote > 2 feet away from the extender even in plain sight - the remote does not work. I recently installed an Apple Airport Express near the TV to play music wirelessly from my computer. Would this be the problem? I am pretty sure that I was having the problems with the remote before I installed the Airport Express. Any help woudl be appreciated.
Rael

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  • tass8 Jan 01, 2009

    I have the same exact problem and can't figure out what the issue is.


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  • 2,712 Answers

Could be one of two reasons:

1. Interference : Try to remove the Apple Airport Express from the room and see if this makes a difference. If it does, then that is your problem.

2. Weak battery: It is possible that the battery is growing weak and will need to be replaced. you can get one from logitech here:
http://www.buylogitech.com/store/logius/en_US/DisplayCategoryProductListPage/categoryID.11201300

Hope that helps!

Posted on Nov 13, 2008

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1 Answer

Infrared is not working


Is the RF extender working, or is it just the IR out the front of the remote?
Try a reboot by pulling the battery and power cycling the extender.

Sep 10, 2011 | Logitech Harmony 890 LCD Remote Control

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My Harmony 890 won't exit USB mode. I made some changes in the software, updated the remote, and when I unplug the USB cable, the remote continues to think it is still connected to USB, until I remove the...


  1. Ensure your are using the latest version of the Harmony Client Software. (Pairing is done in the software and the newest version is needed) 7.7.0 if you dont have it, see below
  2. Ensure that the `Control Devices` are assigned correctly to the Remote & Extender
  3. Update the Firmware in the extender and remote
  4. Update the configuration
  5. Test the remote
Did this fix the problem? If no, see below

Do the `Status` and `RF` lights on the RF Wireless Extender blink when you start an activity or press buttons in a device assigned to the RF Wireless Extender?

if no, Please try the following:
  1. Plug the RF Wireless Extender in AC power only
  2. Reset the RF Wireless Extender by holding down the `Connect` button on the RF Wireless Extender until the `Status` and `RF` lights start blinking back and forth. (This process takes longer than 60 seconds, and the `Connect` button will need to be held down for the entire time)
  3. Once the `Status` and `RF` lights start blinking, let go of `Connect` and unplug the RF Extender from AC power
  4. Upgrade the firmware on the Extender
  5. Update the configuration
  6. Test the remote
Do the `Status` and `RF` lights on the RF Wireless Extender blink when you start an activity or press buttons in a device assigned to the RF Wireless Extender?

if no, contact logitech.

FIRMWARE:
1. Log into the Logitech Harmony Remote Software on your computer
2. Click on the Downloads button at the top-right corner of your screen
3. Click on the Firmware button. Follow the onscreen instructions to upgrade the firmware on your Harmony remote
4. Once the firmware upgrade is complete, click on the Update Remote button
5. Test your remote.


NEW SOFTWARE:
1. Go to www.logitech.com.
2. Hold your mouse over the Support Tab.
3. Scroll down to Product Support.
4. Choose Harmony Remotes.
5. Choose your brand of Harmony Remotes.
6. Click on Downloads on the right side of the screen.
7. Choose your Operation System (OS)
8. Click on the Download Software button on the bottom of the page.
9. Choose Run.
10. When the software is completed downloading and installing, please open the software.
11. Once the software is open, click on Update Remote.
12. Follow the on screen steps to complete the update.

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2 Answers

My logitech harmony 890 has stopped controlling my Pioneer AV receiver. Both are about 5 months old


1. Ensure you are using the latest version of the Harmony Client Software. (Pairing is done in the software and the newest version is needed)
2. Ensure that the `Control Devices` are assigned correctly to the Remote & Extender
3. Update the Firmware in the extender and remote\
FIRMWARE:
a. Log into the Logitech Harmony Remote Software on your computer
b. Click on the Downloads button at the top-right corner of your screen
c. Click on the Firmware button. Follow the onscreen instructions to upgrade the firmware on your Harmony remote
4. Update the configuration
a. Once the firmware upgrade is complete, click on the Update Remote button
5. Test the remote


Are the devices you are trying to control assigned to the remote or extender?

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1 Answer

Harmony 890 Pro will not pair with Xbox360


The RF signal is on the XBOX is used for the controllers only.

When using the Harmony 890 with a 360, you will have to use it as an IR (infrared) device. That is the only way to use a remote with the 360. If you have an extra port on your RF extender, you can place the end on the remote senor on the 360 (located under the eject button).

I set these remotes up weekly, it is a product I recommend to people all the time!

But again, the only way to setup a remote with the 360, is to use the IR port as a standard IR remote. Since the controllers run off RF, the learn function will not work, unless you already have 360 remote control to use to do the learn function.

Hope that offers some insight. This information can also be verifies at Microsoft XBOX 360's FAQ page.

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1 Answer

IR doesn't transmit


I suggest that you contact Logitech to see if the remote is replaceable. are you out of your warranty period? (This is 90 Day free support and 1 year for the Warranty period) Also, when contacting them, have this information ready:

The PID of the remote:
*found under the battery.
The P/N of the remote:
*also found under the battery.
The PID of the RF Wireless Extender:
The P/N of the RF Wireless Extender:
Full Name:
Phone number:
Street:
City/Town:
Country:
Zip/Postal Code:

also let them know that you have already updated the firmware.

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1 Answer

What is a ?????


The RF extender is a add-on device that communicates with the Harmony 1000 remote. You would actually hook up IR eyeballs to your equipment and then plug them into the RF extender. This allows you to have your equipment in a cabinet or closet and have the door shut. The Harmony 1000 sends RF signals to the RF extender and the RF extender sends that signal to the components. This way you don't have to point at the components to control their operation.

Hope this helps, if it did please indicate with vote.
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Logitech harmony remote 1000 not operating CBus lighting


Is there an IR receiver (or if using the RF extender, IR eyeballs connected to device and the RF extender) that you are pointing at to control the CBus lighting? If not, there is no way to control it. The Harmony 1000 will only communicate with the RF extender through Zwave, so you can't communicate with other Zwave devices, like you can with the Harmony 890 for instance.

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this sounds like it is a hardware issue, try contacting Logitech through e-mail from the website www.logitech.com and sending an e-mail in.

try the following before contacting them:
1. Log into the Logitech Harmony Remote Software on your computer
2. Click on the Downloads button at the top-right corner of your screen
3. Click on the Firmware button. Follow the onscreen instructions to upgrade the firmware on your Harmony remote
4. Once the firmware upgrade is complete, click on the Update Remote button
5. Test your remote.
If this doesnt work, provide them with the following to make sure the process goes as smooth as possible:

The PID of the remote:
The P/N of the remote:
The PID of the RF Wireless Extender:
The P/N of the RF Wireless Extender:
Full Name:
Phone number:
Street:
City/Town:
Country:
Zip/Postal Code:

Please Note: The PID (Product Identification) and P/N (Part Number) for the remote can be found either on the underside of the battery cover, or at the bottom of the battery compartment (the battery might be covering it). Your PID number is a character code with a combination of letters and numbers, starting with either WL, WD, or LZ

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Logitech Harmony 890


Pull the battery out and re-insert it, also update the remote firmware

Aug 12, 2007 | Logitech Harmony 890 LCD Remote Control

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