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Citizen CBM 1000 Receipt printer, both lights blink at a fast rate, printer not functional

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  • 7 more comments 
  • colin843 Nov 11, 2008

    Tried another power unit, no luck

  • colin843 Nov 11, 2008

    I have tried a new power unit. No change.

  • colin843 Nov 11, 2008

    Need more help

  • colin843 Nov 11, 2008

    Printer not connected to computer, it is a printer fault

  • colin843 Nov 11, 2008

    Receipt printers do not have cartridges. Paper roll not jammed.

  • colin843 Nov 11, 2008

    Printer not connected to computer, it is a printer fault. I need someone to diagnose the fault codes for this blinking.

  • colin843 Nov 11, 2008

    No luck still. I need someone to diagnose the fault codes for this blinking.

  • colin843 Nov 11, 2008

    The manual only covers for one blinking, not two, I guess it is U/S thanks guys

  • colin843 Nov 11, 2008

    Did not solve the problem but did prove that it is a major problem

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11 Answers

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Check the grounding wire and connectors. tighten all screws. If issue persists, call Citizen service center.

Posted on Nov 11, 2008

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  • 69 Answers

This error message refers to Check memory error...This error Occurs if a Memory read after write or FROM sum check has resulted in an error.(Unrecoverable error)

Posted on Nov 11, 2008

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Its a very common problem this occurs when a high voltage pass through the board plz if u r still under warrantly act soon as u can if u r not i recommend u that dont even try to change the borad cuz itd cost u the a new printer!!

plz rate this poste

Posted on Nov 11, 2008

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  • 449 Answers

Hi!!!

maybe your usb cord is not function
try to replaced the usb cord

Posted on Nov 11, 2008

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  • Citizen Master
  • 4,338 Answers

According to the attached manual, it is a memory failure, see page 4-9 (18 in the PDF )

http://www.quad.de/ftp/data/citizen/1000um.pdf

copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Nov 11, 2008

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  • Citizen Master
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Turn it off and disconnect interface (parallel/serial/usb/ethernet) cable from host and also disconnect power cable and leave it for 3 mins.

Reconnect the power cable only and with the thermal paper loaded properly, PRESS and HOLD the Paper Feed button WHILE turning the printer ON. Release only after it starts printing.

No change ? Remove power cable again and re-seat the interface card (located at the back with two screws on each side) and try the above maneuver again. (PRESS and HOLD the Paper Feed button WHILE turning the printer ON. Release only after it starts printing.)

Still no change ? At this point the Thermal Printer needs service. Contact manufacturer for service options.

Posted on Nov 11, 2008

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  • 229 Answers

Also try going into control panel click on printer and go into printer maintenance I have sometimes been able to get printers to respond by tweeking some of the property adjustments. I also have a printer that freezes and the light will blink in tandem. The owners manual has owner hold the lower button on my printer and that will usually rest and then hit reprint. Hope this helps.

Posted on Nov 11, 2008

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Pull your cartidge then refix agai .
chaeck in both sede that there is not any paper jam.
also try to change the cartidge if problem not resolved.

Posted on Nov 11, 2008

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Hello Colin843,

First unplug your printer fora couple of minutes. 
If you still have the problem, make sure your connection between your printer and your computer is okay.
If it is, reintsal (or instal if you havent done it) the driver of your printer on you computer.

If the problem persist, lem me know,
Good luck,
Dahaka

Posted on Nov 11, 2008

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Try first to unplug the power of the printer for 5 minutes and then after that check again the lights and see if you can now the printer....

Posted on Nov 11, 2008

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  • 196 Answers

Remove the power cord for sometime then reinsert.it may get resetted.

Posted on Nov 11, 2008

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  • mmechanics Nov 11, 2008

    if does not solves your problem by that open the front cover.remove all the papers inserted.and look any thing like paper piese is blocking the cable to move.or any internal cable loose.if loose cable the printer has to be opened and the cable should be fitted properly.
    thanks

  • mmechanics Nov 11, 2008

    if the inter nal board is faulty or short circuit has happened due to extra voltage passed .then replacing the board will cost u near to new.
    also check out that if the board has any problem
    thanks.

  • mmechanics Nov 11, 2008

    http://www.goodson.com.au/download/manua...




    check out this link for your printer user manual in this it is given how to tacke with this errors manually.


    hope this helps...........

  • mmechanics Nov 11, 2008

    1 POWER lamp (Green)
    Lights when the power is turned on. It blinks when
    a memory check error has occurred.
    2 ERROR lamp (Red)
    Lights or blinks to show different error states. It
    also blinks while the printer is waiting for a macro
    to be executed.
    3 FEED switch
    Pressing this switch briefly causes one line of
    paper feeding.
    While a macro is waiting to be executed, pressing
    the switch causes the macro to be executed.
    4 Buzzer
    A buzzer sound alerts the operator to an error.


  • mmechanics Nov 11, 2008

    Error indication POWER lamp ERROR lamp Buzzer Recovery method
    Memory Check
    error Quick blinking Lights — Not recoverable
    Cover open Lights Lights
    (Four short beeps) ´ 2
    Close the cover.
    Head overheat Lights
    Slow blinking

    Recovers automatically
    when the temperature
    returns to normal.
    Lights Lights — Set a new paper
    roll.
    Paper end Lights Lights Set a new paper
    roll.
    Cutter motor lock Lights
    Quick and slow blinking
    Remove paper
    jams.
    Macro execution
    wait Lights
    Slow blinking
    — Press the FEED
    switch.
    Low voltage error Lights — Not recoverable
    High voltage error Lights — Not recoverable
    Waiting for label
    cutter action Off — Press the FEED
    switch.
    Waiting for label
    discharge Off — Remove label from
    peeler.
    Label detection
    error Off
    Slow blinking
    Set the specified
    label roll.


  • mmechanics Nov 11, 2008

    Description of errors
    Memory Check error:
    This error occurs if a memory read-after-write check or FROM sum check has resulted in an error
    (unrecoverable error).
    Cover open:
    When you open the printer cover, the cover open sensor is activated, causing the ERROR lamp to
    light and the printing operation to stop. (Not recoverable error)
    Head overheat:
    To protect the print head from overheating, the head temperature sensor is activated if the head
    temperature rises over approx. 65°C, causing the ERROR lamp to blink and the printing operation to
    stop. Printing resumes automatically when the head temperature lowers below approx. 60°C. (Auto
    recoverable error)
    Paper near-end:
    As the paper roll diameter becomes small, the Paper near-end sensor is activated and causes the
    ERROR lamp to light, indicating the paper supply has become low. (See “Selecting the paper sensor
    valid for paper end signal output” and “Selecting the Paper Near-End Sensor valid for print stop”.)
    Paper end:
    When the paper roll has run out, the Paper end-sensor located near the print head on the paper
    path detects the end of the paper roll, causing the ERROR lamp to light and printing to stop. (See
    “Selecting the paper sensor valid for paper end signal output” and “Selecting the Paper Near-End
    Sensor valid for print stop”.)
    Cutter motor lock:
    While the cutter motor is running, if the cutter position detecting sensor inside the cutter unit
    remains ON or OFF for approx. 1 second or more, the printer determines that the motor has locked,
    causing the cutter operation and printing to stop. (See “Removing Jammed Paper”.)
    Low voltage error:
    Occurs when the voltage supplied to the printer decreases ; if this has occurred, turn the power off
    immediately. (Not recoverable error)
    High voltage error:
    Occurs when the voltage supplied to the printer increases ; if this has occurred, turn the power off
    immediately. (Not recoverable error)
    Waiting for label cutter action:
    Wait until the label discharged by the GS+FF (Cut Label and Discharge) command is cut by the
    manual cutter and the FEED switch is pressed. If “No Cutter” or “No Peeling Mechanism” is
    selected, the printer becomes Busy.
    Waiting for Label Discharge:
    Waiting for a label to be removed from the base sheet after it was discharged by the GS+FF (Cut
    Label & Eject) command (if the peeler is selected). The printer becomes Busy.
    Label detection error:
    Label gaps or black marks could not be detected, or the label sheets used do not fall in the specified
    length limits.
    If a label detection error occurs even though the label sheets used fall in the specified length limits,
    it is most likely that the sensor or its peripheral electronics is defective. The printer becomes Busy.


  • mmechanics Nov 11, 2008

    check out the link i have given for more help with diagrams and instructions 
    http://www.goodson.com.au/download/manua...



    just click the link directly.


    rate the solution if it helps u.
    feel free for further assistance.
    thanks.

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