Question about Canon MultiPASS MP370 All-In-One InkJet Printer

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PLEASE HELP!! Have been using my printer today with no problems. Turned it off and just turned it back on. It started printing, even though there were no jobs pending when I turned it off. Now the cartridges are stuck on the right side and making a loud clicking noise - seems like it is trying to print something but the cartridges won't move.

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  • sam barrish Nov 09, 2006

    Thanks for taking the time to reply, but that hasn't fixed it at all. The printer is still making the loud clicking noise. Any other ideas?

  • Jackpine Dec 28, 2007

    New printer today.Set it up says toners are fine .It prints but makes loud clicking noises when it prints and after it it is finished.I checked to make sure the image drawer clicked into place.Have unplugged it and waited 60 seconds and restarted.Printed a sample page and it still make the noise.

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11 Answers

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I had this same "loud clicking" issue after I replaced my first toner cartridge. The magenta ran out, I ordered from a discount online store, installed it, then had the clicking problem while printing (though the print quality seemed ok). I compared the old, empty cartridge that came with the printer the new one, and found them identical except the new one had a little square transistor board on the surface that is inserted into the printer, next to the round, black thing, which I think are gears... like a little round black flywheel. I noticed the old, empty cartridge had no such board, but just a square hole instead. What was happening was this little circuit board wasn't letting me push the cartridge in far enough to allow the “flywheel” to fully connect (or at least they couldn't connect without continually disconnecting too, which was causing the loud clicking noise). So I got a little knife and pried off the circuit board, and then took out this little grey, spongy, sticky thing under it. I reinserted the cartridge and noticed it slid in just a little bit more (maybe 1/8 in. more). But then the printer didn't register I had a magenta cartridge, so it wouldn't print anything for me! So I put the spongy thing back in, then the circuit board. But when I put the circuit board back in, I pressed it in about an 1/8 in. past being flush with the plastic it was resting on before... so about 1/8 in. past where it originally was. So, now, instead of being stuck, flush with the plastic, it sort of floats on this spongy thing and goes in slightly when you push on it with your finger, creating a small, square hole like the original cartridge I examined. Perhaps this is how it's supposed to be but it had a manufacturing defect. Anyway, I reinserted it again and it slid in just a bit further than originally. It works fine. No more clicking noise while printing! So obviously the little black gears are now firmly in place. Hope this helps.

Posted on Feb 29, 2008

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Try manually turning the gears on each of the toner catridges. You'll probably find one that needs some back and forth loosening. My black started clicking after 5 prints. It should move freely in both directions. The gears are smald enough that my black catridge had a tooth on the gear break.

Posted on Dec 31, 2007

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Sounds like the clean cycle/calibrating. open the door and insert something into the slot for the door closure to cheat it to think its closed and let it run to see which toner is making the noise. You can remove and re-insert it. Make sure the imaging unit is fully seated into the printer. Remove and replace and make sure it clicks into place. Sam has sent a new printer for me they know there is a problem this is second one I have worked on.

Posted on Nov 14, 2007

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I agree that it's a cartridge problem. I got 2 different brands of knock-off cartridges. The first I didn't have the noise problem with, but the second brand does cause it because the cartridge doesn't fit into the socket properly. It's exasperating. $85 down the drain. The knock-off brand that does work for me is compatible brand sold by 4inkjets:
https://www.4inkjets.com

A little more money, but worth it for not pissing off office mates, not to mention avoiding the irritating clicking noise!!
Julia

Posted on Jul 01, 2008

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My ML-2010 was clicking after installing a generic replacement blue cartridge. I removed the cartridge and attempted to turn the black "gear" thing - it was stuck! Then a tiny puff of blue and my gear began to move freely. I guess it was just stuck! All better now, no more clicking!

Posted on Sep 20, 2009

Can someone suggest a solution why my lexmark X1150 will not print? the paper runs through and i have ink but the paper comes out blank?

Posted on Jan 13, 2007

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I had the same problem. I fed a rubber band behind the carriage then used the screws by the toner to secure the rubber band. There was a piece on the carriage that was dragging.

Posted on Dec 20, 2006

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Do you work with more people? Sometimes classmates or partners like to play jokes which can't have a happy ending. Try checking any strange element inside your printer. If you don't find anything try to check if the printer has any evidence of shock.Finally check the axis where the inks are inserted, there is a rubber which can be damaged.

Posted on Jan 10, 2007

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This has happened to me once on the Alps MD-5000 (though the cartridge got stuck on the left side). The only solution I can think of, and what worked for me, is to power off and unplug the printer, open the lid, and with some needle-nose pliers gently but firmly pry the cartridge out, taking extra care not to break any of the components in the printer. Because I didn't want to force the head out of the way, I actually used lock-jaw pliers to crack the housing of the stuck cartridge (though this may be extreme and unnecessary, all depends how stuck the cartridge really is). By cracking the housing, I destroyed a black print cartridge, but saved my printer. Note-- If attempting this make sure to do it in good lighting so that you can see any pieces that may break off the cartridge and remove them prior to powering the printer on again. Hopefully this does the trick for you! Good luck!

Posted on Nov 11, 2006

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As mentioned, disconnect printer from pc and turn off. Go to your printers folder and uninstal your printer and drivers from Add/Remove programmes. Re-install your printers installation cd drivers and re-connect printer when prompted. If the problem persists, you will then know it's not a software problem but unfortunately a hardware fault. Please reate this solution.

Posted on Nov 09, 2006

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Have you tried to unplug the printer, make sure the power is shut off on the computer. Then plug the printer back in. This will usually reset the print cartridges and clear anything that is in the queue.

Posted on Nov 09, 2006

  • Wendy Hepple Nov 09, 2006

    I forgot to tell you to wait for at least 30 seconds to allow the unit to totally shut down before attempting to restart it.

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