Question about Dell Dimension 9100 PC Desktop

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''Can't load kernel file'' error message on boot up

Dell Dimension 9100
Windows XP Media edition
I have the six Windows XP Pro Setup boot floppy disks.
I have the Dell Operating System reinstallation DVD
My Computer came from Dell with XP Media installed.

Computer was working fine until this problem showed up. How can I get the machine to boot?

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Try to boot in the safe mode and tell me what happens

Posted on Nov 11, 2008

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hi , Reuben

I would suggest you try safe mode.
Safe mode is a troubleshooting option for Windows that starts your computer in a limited state. Only the basic files and drivers necessary to run Windows are started. The words "Safe Mode" appear in the corners of the display to identify which Windows mode you are using. If an existing problem does not reappear when you start in safe mode, you can eliminate the default settings and basic device drivers as possible causes.
If you don't know the cause of the problem, you can use the process of elimination to help you find the problem. Try starting all of the programs you commonly use, including the programs in your Startup folder, one by one, to see if a program might be the cause of the problem.
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Hope this helps.

If you need any more help then please do not hesitate to contact us:-

http://www.biastechnology.com/

or TEL 01202 620955

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