Question about SanDisk Sansa e250 MP3 Player

1 Answer

Sandisk Sansa View isnt recognized by Windows Media Player

I just bought the Player online and it is recognized by the computer as "mobile device" on My Computer folder. When i plug it in, the computer says there is an "mtp device" attached. But when i go to Windows Media Player, nothing shows up under the devices to be Sync'd. I refresh the devices and nothing shows up. Help?

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 8,596 Answers

Unplug mp3 player from pc
uninstall the Sansa software
reinstall the sansa software
replug the mp3 player

-Tha Mp3 Doctor

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Dec 17, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

New computer running windows 7, doesn't recognize mp3 player sansa clip when I plug it in. downloaded latest driver but wouldn't finish download because computer isn't seeing device.


Hi there,THe reason it isnt recognizing is becuase of your OS,windows 7 has porblems
recognizing devices such as your mp3 palyer...i reccomend redownloading the software driver and if all else fails return your mp3 palyer..
please rate me full... :)

Jan 22, 2011 | SanDisk Sansa Clip MP3 Player

1 Answer

MY SANSA ISNT RECOGNIZED BY MY PC!


Try connecting it to another computer and see if it will recognize it as sansa or removable drive. if it does then download the sansa update software and install it. Make sure you disconnect the sansa and connect it when asked. This will update your sansa and add the Usb Mode. Try to connect it to your computer at home it should recognize.... link for update software (http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe) download to a flash drive much easier Make sure USB mode is MSC I use my computer to drag and drop my music from my music folder to the sansa media folder.... Open my computer click on folder what ever folder has your music in it and drag to media folder and drop (click on the (+)where it say's sansa )

Apr 14, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Computer doesn't recognize MP3 player -


Try to reboot your PC. Leave mp3 player off when start Sync (if button lights up this time).

Jan 20, 2009 | SanDisk Sansa View 8GB MP3 Player - Black

1 Answer

Sansa c240


Sansa c200 series – Computer/OS Not Recognizing
Connect the device to the PC in MSC Mode
View/c200: Turn on then press and hold the rewind button while plugging to the PC
If that fails, unplug the Sansa from the computer. Uninstall all the Sansa software in the add/remove programs section of Control Panel. Reinstall the clean version of the software from Sandisk’s website – make sure you get the files for the c200 series. Then replug the Sansa and try again. The root of the problem is that Sansa has one set of drivers and Windows has another. If you plug the mp3 player into the computer before installing the Sansa drivers, the Windows drivers will trump the Sansa’s.
Here is a helpful link from Sandisk on the problem with extra information on Vista operating systems:
http://kb.sandisk.com/cgi-bin/sandisk_en.cfg/php/enduser/std_adp.php?p_faqid=42&p_created=1221328944&p_sid=8VPwlRmj&p_brand=sansa&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9NzQsNzQmcF9wcm9kcz00JnBfY2F0cz0mcF9wdj0xLjQmcF9jdj0mcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD1jMjAw&p_li=&p_topview=1

-Tha Mp3 Doctor

Jul 29, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

How do I get my Sansa e260 to appear in Windows Media Player (v. 11; Vista)?


Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

May 12, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

I bought my sansa yesterday and the screen isnt working, the buttons light up and its not recognized by me computer


Call sandisk tech support at 1-866-726-3474 or email support@SanDisk.com. I know I bought one of these as a refurbished unit and it came with no manual. They were very helpful when I had trouble with mine.

Mar 28, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Computer doesn't recognize MP3 player -


go on sandisk and do the updates

and changes the format of the hard drive

Mar 25, 2008 | SanDisk Sansa e200 MP3 Player

1 Answer

Sansa M230 not seen in Explorer or Windows Media Player


We had the same problem with Windows XP. We found some help on the Sandisk web site. On the device go to the Settings menu, then USB. We changed from AutoDetect to MSC mode and everything is working again. Our computer saw all of the songs on our computer fine. Some of the old songs on the Sansa didn't show up on the detect list in Windows Media Player, but they were still on the device.

Mar 23, 2008 | SanDisk Sansa m230 MP3 Player

1 Answer

Bought refurb


The drivers necessary are part of Windows Media player 10, or higher. As long as you have Windows XP / SP2, or Vista and Windows Media Player, your device will work with your computer.

Sep 02, 2007 | SanDisk Sansa e250 MP3 Player

Not finding what you are looking for?
SanDisk Sansa e250 MP3 Player Logo

35 people viewed this question

Ask a Question

Usually answered in minutes!

Top SanDisk MP3 & Digital Media Players Experts

kakima

Level 3 Expert

96396 Answers

Jazz Boyce
Jazz Boyce

Level 1 Expert

728 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a SanDisk MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...