Question about HP DeskJet 812c InkJet Printer

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My printer wont print in color & its a new color ink cartridge

I bought a new black and colored ink cartridge for a deskjet 812c and only the black ink is working. i cant get it to print in color

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Have the printer preferences been changed accidentally to print in greyscale? Is the cartridge installed correctly? Now and again if the cartridges are opened and not installed straight away the ink dries up in the nossel and clogs the printer head, easily rectified with some cleaning solution. Cartridges also go out of date. hope this helped

daveywhite

Posted on Nov 11, 2008

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HP.com has a web page that you can use to diagnose this particular problem. It contains several links to help you troubleshoot, depending on what the cause may be:

Color Printing Problems

Hopefully, this will help. Good luck and post back your results.

Posted on Nov 11, 2008

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HTML clipboardHi,
It may sound silly but have you had your printer unused for a while?

If so the inks C6615A [No. 15] black and C1823A color ink cartridge may have clogged up?

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HTML clipboardHi,
It you haven´t used your printer for a while It sounds like the yellow has clogged up in the print head.
Although you have ink you need to print something regularly about every 10 days to keep the tiny jets open
otherwise it´s like trying to pass a camel through the eye of a needle.

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