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IF THERE IS NO PASSWORD SET IN THE SYSTEM. THE NOKIA NORMALLY DEFAULTS TO 1-2-3-4. TRY THAT, IF THAT DOESN'T WORK, TRY GOING TO MENU, THEN FIND SETTINGS, THEN SELECT "RESTORE FACTORY SETTINGS", AND IT SHOULD RESTORE THE ORIGNIAL FACTORY SETTINGS WITHOUT LOSING YOUR CONTACTS. GOOD LUCK............... JLR4