Question about Dell A920 InkJet Printer

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Dell 920 Printer is giving annoying horizontal white lines

Have tried changing the cartridge and doing the cleaning cycle recommended in the manual to no avail. Also tried with a better quality of paper with no success!!

Any ideas?

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  • daf101 Nov 16, 2008

    Many thanks for the suggestion - unfortunately no improvement in print quality after cleaning the strip. Thanks anyway. Any other suggestions gratefully received - cheers

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  • 69 Answers

We can try one more thing here...

Cleaning the encoder strip...

1. Turn the printer off.
2. Take the power cable out from printer.
3. Open the front cover .
4. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer.
Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
5. You can move the ink cartridges manually to a side so that you can clean the strip completely.
6. Close the cover, connect the power and turn on the printer and try again,

It should work....let me know if it does

Posted on Nov 11, 2008

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I Am Experiencing Poor Print Quality With My Dell™ Printer

Table of Contents
Verify the Printer Ink Levels Using the Dell Printer Solution Center
Clean the printer contacts and print a test page
Clean the Printer Nozzles Using the Dell Printer Solution Center
Dell™ Printer Additional Information
» Verify the Printer Ink Levels Using the Dell Printer Solution Center

Poor print quality of a document or picture may be the result of low ink levels or dirty printer nozzles or contacts.

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Click the Start button, point to All Programs, point to Dell Printers, and then point to Dell (printer model).
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For information about ordering ink for your Dell printer, refer to article: Obtaining Ink for a Dell™ Printer


Back to Top

» Clean the printer contacts and print a test page

To manually clean the printer nozzles and contacts, perform the following steps:

1.

Turn the printer off and remove the power cord from the back of the printer.
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Manually move the ink-cartridge carrier to the left by gripping the top of the rubber carrier belt and gently pulling it across towards the right hand side of the printer.
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Remove the ink cartridge(s), and using a new warm, semi-damp paper towel, gently clean the contacts on the ink cartridge(s).
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7.

Re-insert the ink cartridge(s) back into the correct printer slot(s).

7.

Close the printer lid.
8.

Re-attach the printer power cord to the back of the printer unit.
9.

Press the Power button to turn the unit back on.
10.

Click the Start button, point to All Programs, point to Dell Printers, and then point to Dell (printer model).
11.

Click Dell Printer Solution Center.
12.

Click the Maintenance tab.
13.

Click the Print a test page icon.
A test page prints.


Back to Top

» Clean the Printer Nozzles Using the Dell Printer Solution Center

To clean the printer nozzles and contacts using the Dell Printer Solution Center:

1.

Click the Start button, point to All Programs, point to Dell Printers, and then point to Dell (printer model).
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Click Dell Printer Solution Center.
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Click the Maintenance tab.
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Click the Clean to fix horizontal streaks icon.
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