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Fuser How do I know if I need a new fuser. The cartridges are new, but when I print the colors (all colors plus black) are very faint. The black is almost gray. Would a new fuser help this problem?

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  • gail_bentz Nov 11, 2008

    It is a Dell 1320C Laser Printer.

  • cpszan Feb 04, 2009

    Dell 1320c, even with new black toner, prints light grey

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The fusing unit uses heat and pressure to bond the toner to the paper. Normally poor fusing is evidenced by repeating images or by the print smearing when you rub your fingers across the paper. One fuser roller (the heat roller) is probably aluminum with a teflon coating and the other one (the presure roller) is a type of rubbery material and is often orange.

By your description you mentioned cartridges and that the printer is a full color printer. Is this a laser printer having toner cartridges and imaging units? I just want to make sure you do not have an inkjet printer as they do not use fusers.

The washed out prints you speak of sounds more like a transfer issue such as the transfer belt, transfer charge roller, etc...

Please tell me the brand and model of your printer and I will be more specific.

Posted on Nov 11, 2008

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1 Answer

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Try performing a stop test. Send a test page and turn it off mid print. Retrieve the page from the printer to see if the image is readable before it went through the fuser. If so the the fuser may need to be replaced.

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This is the test to determine toner or fuser issue.
Print a test page
When you hear the paper feed into the machine open the top to stop the machine
Remove the toner cart.
You should be able to see the page with printing on it. (This is before the page hits the fuser)
If you can see the image Defect on the page the problem is most likely the cartridge but NOT the fuser.
If the page is clean the problem is most likely the fuser.
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Is the cartridge gen HP cause this will most likely be your problem if not slight slight chance it could be fuser but I would recomment replace toner/drum cartridge

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