Question about Polycom SoundPoint IP 501 IP Phone

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Making a Polycom SoundPoint 501 work on an Avaya IPO

I am trying to make a Polycom SoundPoint 501 work connecting with an Avaya IP Office using SIP Trunk license. I got the phone to call into the system and ring extensions, but I have no audio path. Help?

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As you have probably found, SIP phones are not supported until R5, which just came out.

Posted on Sep 27, 2009

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7 Answers

Polcom phones stop ringing


go to this website and go to customer support www.polycom.com

Jun 24, 2008 | Polycom SoundPoint IP 501 IP Phone

1 Answer

Polycom 501 phone keeps trying to reboot itself. We rebooted manually a few times and get the same error message: 'Could not find boot server current configuation" Any ideas?


try to turn off the Polycom device. When you turn it back on, press Setup. from the options, select server then click edit. Then select the item Trivial FTP (that setup depends on your ISP), and type the IP address assigned to your network (example 192.168.90.90) then hit OK. click exit several times then press Save & reboot. If it did not work, let us know...

Jun 19, 2010 | Polycom SoundPoint IP 320 SIP IP Phone

2 Answers

What is the default password for Polycom Soundpoint IP 320 SIP?


Default Passwords:
To get into the web interface, the default username/password is "Polycom"/"456" (Note that this does not work with Safari 1.2.2.)
To get into the Admin interface on the hard phone, the password is "456". (Prior to v1.3.1, the web interfaces to the phone uses "Polycom"/"SpIp" as the username/password.)
The "user password" (not used much) defaults to "123".

To reset a lost admin password to default: at phone boot, during the 5 second countdown, push/hold 468* on the phone. Enter the phone's MAC address as the password. This will reset network info but keep peers loaded. Tested on Soundpoint IP 650.

Dec 22, 2009 | Polycom SoundPoint IP 320 SIP IP Phone

2 Answers

Cisco IP Phone 7940 and 3com nbx as 3rd party SIP phones


Here are the instructions for configuring these units for 3cx

http://www.3cx.com/sip-phones/cisco-7940.html

http://www.3cx.com/sip-phones/polycom-soundpoint.html

Since the 3cx softphone worked well, I don't see why you couldn't configure each as for 3cx and make them work as well.

Dec 09, 2009 | 3Com NBX 2102PE IP Phone

1 Answer

PLANTRONICS Headphone won't work with IP 501 sip, polycome phone


Dont plugged into the headset jack. Like Nortel, connect headset line with phone base unit in receiver jack and plugged your phone receiver wire into headset or plantronic base unit. This will work. I am sorry, my english is not too good but hope you understand it now. But the pully is not working properly with IP501..I mean it is not good to pickup IP501 receiver and put it back right place.

Dec 17, 2008 | Polycom SOUNDPOINT IP 501 SIP

2 Answers

Polycom ip501f error, application is not present


Make sure you have the latest BootROM and SIP config files for this polycom(sip.ld, sip.cfg, etc...) on your TFTP server. If you do not have this - download from here - http://www.polycom.com/support/voice/soundpoint_ip/soundpoint_ip501.html

If you do not have a TFTP server, you can download one for free.

Dec 04, 2008 | Polycom SoundPoint IP 501 IP Phone

1 Answer

I am unable to push the configuration files into polycom soundpoint ip 330 through tftpd


This means the phone's SIP application has been erased. You will need to download the SIP app and BootROM from the Polycom support page, host the files on a boot server, and then point the phone to this server from the server menu so the phone will reboot and download the files.

http://www.polycom.com/support/voice/soundpoint_ip/soundpoint_ip330_320.html

Aug 28, 2008 | Polycom SoundPoint 330 IP Phone

4 Answers

Polycom Soundpoint IP 501 - URL call is disabled


This in it's most basic description means that the phone is unable to register with the SIP server, most likely for lack of internet connectivity or a firewall blocking the packets.

If you've verified connectivity and opened the proper ports and the phone fails to initialize and still getting “URL Call Disabled” or all of the above parameters are correct, update the firmware for the router. This can usually be done within the router configuration. Then reboot in order, the cable modem or DSL, the router or switch, then the phone. This may solve the problem.

If still having the same issue, confirm in the router configuration for settings such as SIP proxy, gateway, or application layer or any configuration setting for SIP or VOIP. If any of these do exist, make sure they are turned off as these may only confuse or adversely affect many implementations.

Jan 08, 2008 | Polycom SoundPoint IP 501 IP Phone

1 Answer

I have 13 soundpoint ip 501 phones


R U USING XLITE OR ARE YOU USING ANY ASTRISK SEREVER... IT IS VERY EASY JUST GIVE ME THE INFORMATION..

Dec 05, 2007 | Polycom SOUNDPOINT IP 501 SIP

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