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Doing reference on your issue. Double check the ink cartridge to make sure that the cartridge is correctly installed. Also be sure that the black ink cartridge used is compatible with the machine.
The next thing to do is a cartridge cleaning as the belief is that the print head is blocked. If you have done a thurough cleaning, the next thing to do is replace the black ink cartridge to be certain the ink cartridge is not faulty.
I have included print head cleaning instructions in case you have not done this cleaning process.
here is some information from the Brother support site:
If one or more of the ink colors are missing from pages printed by your machine (i.e. received faxes, copies and/or documents printed from the PC etc), nozzles in the print head may be clogged, or the ink cartridge in question may not be installed correctly. Verifying that the ink cartridges are installed correctly and/or cleaning the print head may solve the problem.
Cleaning the print head may solve the problem. When cleaning the print head, you are given the option to clean BLACK ONLY, one of the three colors (CYAN, YELLOW, or MAGENTA), or all four colors at once. For this issue we recommend cleaning only the affected color. If more than one color is missing then choose ALL.
When the machine completes cleaning the print head, press Color Start. A Print Quality Check Sheet will print.
Black printer ink in HP Printer may fail to be recognized by the printer. Most times an error message will be sent indicating that something is wrong with the black print cartridge. Sometimes the printer may accept to print with the black ink, but the printouts may have horizontal lines and very illegible letters. In such a case a manual cleaning of the print head should be carried out. In doing the manual cleaning, one should spray Windex heavily on paper towel and wipe off the surface of the print head.
Make sure you've removed the shipping tape from the cartridge's print head. More than likely the black cartridge is not disbursing ink - clean the print head carefully with "Q" tip and alcohol and see if black ink comes out slightly. Re-insert cartridge and try again. Perform "clean cartridge" in printer properties window.
Sounds like the print head carrier, the printerhead has its black cartridge nozzles blocked, due to dryed up ink. Remove the back cartridge and Check the area under it, does there appear to be wet ink? if there is, then the cartridge is working but the nozzles are blocked. If the print head is removeable you might try to sink the bottom a bit in warm water to get the ink to dissolve from the nozzels. It should print after that.
just make sure the head is clean and dry before placing it back into the printer.
The ink has probably gelled (become solid) in the nozzle. You can try cleaning the print head and cartridges manually. Remove the cartridges from the unit and wipe with a damp paper towel (dampen with water). With the bar code facing you, wipe the bottom of the cartridge horizontally, moving the towel only from left to right. This is where the ink comes out. Continue until it looks clean. Then dab the cartridge on the towel to see if ink comes out.
With a damp cotton swab, also clean the bottom of the shiny piece of metal underneath the contacts at the back of the carrier where the cartridge fits into the printer. This may take multiple swabs.
Reinstall the cartridges and follow the usual procedures. If the cartridge didn't come clean with wiping, you can build a declogging tool with a syringe (no needle) and a very narrow diameter piece of tubing. Cut a short length, place the tubing against the holes in the cartridge nozzle and pull back on the plunger. (This has to be done carefully to avoid damaging the print head.) Look online for information on the syringe and tubing size - it will depend a bit on the cartridge hole size.
take your ink cartridge out from your printer. you can see at the ink carriage there are little pipes where the ink usually flow from cartridge. If head cleaning and power cleaning does not work, then try to clean those pipes by using 96% alcohol fluids and **** the pipes using something.
Turn off printer. Open Case. Move head carriage to parking position. Do suction from outlet pipe of head cleaning mechanic. It's for checking head. is there ink out? If printer not used for long time, may be ink inside head dried. Utility screen just show estimated not actually. If head clog, and do head cleaning more 5 times, screen show ink nearly out, but actually ink tank nearly full.
I am not sure your printer cartrige with head or not, and it is color or black, it there any color lost, in general you may try
1) if the cartridge seperate print head, find a cartridge spacial clean liquor or steam water and take out the ink cartridge, put a little into the ink hole and back the ink box test it,
2) if printer ink with head, take out and put in team water (just touch water surface to the head hole for 1 Hr. and then put back and test.
3) check printer manu adjust darkness to darker.
I replaced the Office Max ink substitute with an original Canon ink. This did not help. I decided this problem most probably had to be a printer head issue, so I gave up and bought a new printer instead.
Have you tried cleaning the print heads or replacing the color cartridge? where as it it printing black fine it leads me to believe the problem lies in the color cartridge. my first recomendation would be to run the clean print head wizard in the printer settings and if that does not work then replace your color cartridge.