Question about IBM NetVista PC Desktop

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Motherboard for IBM Netvista shot.

The "Geek Squad" at Best Buy recommend buying a new computer. I would rather fix this one but they say it would cost $200 for anew motherboard and then more $$$ for them to capture and load any memory. Is this a fair fee?? Can I buy a new - not refurbished motherboard - if so where. Exactly what has to be transferred???
Thanks

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  • Judith A Ferrara Nov 11, 2008

    Thanks - the only info that I have with me is that it is Netvista 2292 bought in '02. I have more info on the rest of the hardware at home.



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If the 200 dollars is for the board only they are probably fairly accurate. If this includes them installing the motherboard, that is very good. As long as the memory fee isn't too much more, this wouldn't be that bad of a deal. If you are planning to fix it, yes, you can find a new mother board. There are plenty of computer hardware dealers out there. If you can't let me know exactly what board you need and I will look as well. As far as the memory transfer, the only thing I can think of is cached memory or informaton stored on chips that was put there by the manufacturer. As far as a good price for that, I am not sure. If there is anything else I can do for you, rate this solution and post what you need to know as a comment under your lising and I will try to get back to you as soon as possible. I hope this is helpful.

Posted on Nov 11, 2008

  • Steve DiPolito
    Steve DiPolito Nov 11, 2008

    Now that I know what the computer is, I can update my answer. I did not realize that the computer was a little older (that being a relitive term. I'm not saying your computer is old). I don't think they make that motherboard any more so you won't be able to find a new motherboard with any ease. I will continue to look. If the $200 motherboard that the service guy was talking about was new, that may be a good price only because of its scarcity. If you want to get a refurbished board and try to fix the computer, it may be worth it. ($50 - $70) Otherwise TigerDirect has that whole computer on sale (refurbished of course) for not much more than $230. In all honesty, here's my opinion. If you want to fix it, buy a refurbished board. If you want to try to go new with it, you would be better off spending a little extra and buying a newer and more upgradable computer.

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BEST BUY GEEK SQUAD ROUND-UP


I can confirm that this level of incompetence is quite common. It is Best Buy's standpoint that Geek Squad is an extension of their sales strategies, thus their hiring practices reflect that standpoint. Many Geek Squad "Agents" are hired or transfered to Geek Squad based upon their merits as sales people, NOT technicians. This strategy, combined with the pathetically low pay level (which any certified or experienced technician would laugh at) results in untrained staff programmed to follow certain sales strategies. In my experience, many of my fellow employees were on the same technical level as the customers across the counter seeking support.

Best Buy did settle with Winternals / Sisinternals and integrated many of their tools into Geeks Squad's authorized repair disk (Much of which is purely automated). At some level, Best Buy has internally recognized that their Geek Squad staff is mostly unqualified and have catered their corporate licensed / developed software to reflect the situation. This not only showed Geek Squad's incompetency (again) but also shows how news media is more interested in scaring you than actually helping you. It's good that the big chains got this bit of negative press on a local station but you should also applaud the store that did it for free - at least post their name and address and show an interview with the owner or clerk.

Mom and pop shops are usually run by people that are hobbyists first and business-folk second. Whenever someone at my company asks for personal computer help that I don't care to deal with I send them to a small shop in our town - one with Windows 3.1, Windows 95, Netscape Navigator and Word Perfect stickers are mostly-faded on the window. I know they'll be treated honestly and fairly. No charge just to examine a computer to add onto the actual repair.

It's sad how many people/companies are more interested in making the most money from a problem instead of trying to solve it fairly.
and LASTLY "1st thing that video is at least 8 years old I remember seeing it when I was young in highschool."
Perhaps you are thinking of the PC World investigation of major retail computer service departments? I remember reading it long ago:
http://www.pcworld.com/article/3764-6/pc_repair_ripoff.html
The article is from Mid 1998. A damaged IDE cable was part of the problems on their test PCs.

From the article:
"Of 55 problems tested across 20 stores, a total of 30 were misdiagnosed, ignored, or went otherwise unfixed. Best Buy and Computer City each missed on 9 of 15 tries."

THE REAPIR WE WERE TALKING ABOUT WAS A 10 TO 20 DOLLAR FIX :()

AND


A confidential settlement has ended litigation initiated by Winternals over copyright infringement regarding Geek Squad's use of its ERD Commander software.

The lawsuit should end following a July 7th motion from Winternals lawyer David Weaver, who cited a settlement agreement reached between the company and Best Buy, which owns Geek Squad.

Instead of a lengthy lawsuit, Winternals now has a three-year agreement in place with Best Buy. This will permit its Geek Squad of tech assistance personnel to lawfully use licensed programs from Winternals and Sysinternals. This includes the ERD Commander system recovery tool.

The problems for Best Buy and Geek Squad started in February 2006. Winternals had conducted training sessions for Geek Squad employees, as part of its negotiations with Best Buy to license software for its 12,000 Geek Squad workers.

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They set up systems needing repair in multiple locations, and put calls in to Geek Squad for assistance. Geek Squad staffers either used unlicensed copies of ERD Commander, or had them in their possession.

In April 2006, Winternals sued in US District Court in western Texas for copyright infringement, circumvention of copyright protections systems, and misappropriation of trade secrets.

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