Question about HP Officejet 6310 All-In-One InkJet Printer

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How I can recive fax

I got a problem with my printer HP Officejet 6310 All-in-one.
I can send a fax by I can't recive any. What I can do?

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  • haskiewicz Nov 12, 2008

    I can send it but I can't recive.

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  • 125 Answers

If you can receive you should be able to send. Is the setting on your printer on tone or pulse dialing? I have a 5610 and just plugged it in and started playing. Can you let me know if it dials and if it does what sounds do you hear? If it dials the problems might be related to the tone and pulse dialing. If it doesn't then let me know what and how you installed your software? Is it connected to a PC or stand alone?

Posted on Nov 12, 2008

  • Miles Nov 12, 2008

    Sorry I must crossed my eyes reading the send and receive. Here is what I think you should check

    1. Phone line from the wall socket dirctly to the printer should be in line 1 and not the ext.

    2. Did you do the set up on the printer? During the set up did you turn on the Auto answer mode

    3. If the Auto answer mode is set on, there is an option to answer after a certain number of rings

    4. If the Auto answer mode is off, try pressing the start button when you know you are receiving a fax

    If you are receiving a fax press the start button. I think that should pick up the fax. This is a sort of manual receing of the fax. If you want the printer to receive the fax automatically after a number of rings you need to go to the set up where you first set up the fax. You should set u the Auto Answer to yes and Rings To Answer to 1 or 2 rings. If you don't set up the Rings to Answer, the default is 5 rings. Hope this helps.

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Check the following link

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Please click on following link and follow the document, its not for your product, how ever the trouble shooting is the same,
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01555971&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

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