Question about Office Equipment & Supplies
I hope that this can help someone else as it has taken me all day to fix this issue on a C6180 all-in-one machine. I will ignore the normal solutions to a "paper mismatch" error such as your settings not matching your printing media. Obviously, check these first:
If your problem is not solved with the above steps, you have an issue with your "spot sensor" and it needs to be calibrated. Instructions:
1. Press * and # at the same time, and then release both keys.
The display reads "Enter Special Key Combo".
2. Press 3, 2, and then 9, releasing each key before pressing the next.
The display window should read "Service: R0622M" with a revision number.
3. Press the right arrow button once.
The display should read "System Configuration".
4. Press Enter or OK.
5. You will be prompted to enter serial number. Do not enter any information
on the unit.
Press the right arrow button until "media sense calibration" appears in the
6. Load Paper into the unit and then press Enter or OK.
7. Media Sense Calibration process will take place.
It is one of the rare times that HP chat has fixed my printer at no cost and instantly. Here is a full transcript describing my issue and the HP chat solution:
Posted on May 04, 2009
Check the program you printing from.Change the paper size settings in your page setup to the correct paper size.Like in Word go to file and then to page setup.
If you printing from your network system program that is running with a print server ,you have to ask your network adminatrator to change that settings in the system program for you.
Make sure the paper tray settings on the printer menu are also set for the correct paper sizes.
I hope this may solve your problem ,if not let me know.
Posted on Nov 11, 2008
I too have spent many hours trying to get around the problem of paper size wrong ONLY when copying. Printing from a computer doc is OK.
While the problem is with the "media sense calibration" or "automatic paper sensing" function, this may be harder to fix.
I found a simple way around it and can now use my printer for copying. YAHOO.
The easy way to fix is simply to not use the "automatic" option under copy. If you copy primarily letter size, simply go through the copy options and set LETTER as the default. Anytime you wish another type of paper, you may still use those options, but the default remains for future copies.
To override the automatic sensor and set default as LETTER, do the following,
Press copy on the printer
Choose Option 6, PAPER SIZE
Choose Option 2, LETTER'
Then use the down button to scroll all the way down to
"SET NEW DEFAULTS"
This overrides the automatic sensing option and you may still choose other than letter options anytime you wish. Printer will copy with LETTER option if you simply hit copy and you do not have to go through the above routine each time.
HOPE THIS HELPS.
Posted on Mar 13, 2011
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
if you are printing letter size then setting the tray to a4 will produce an error... if you really need to print a4 then go into the driver and set it to print a4 and in print options set it for a4...and set the tray for a4
Posted on Dec 20, 2009
Put a few small pieces of tape on the back on the envelope and tape it to the paper, print a test run of the adress and tape the envelope over the adress in the correct spot.
Posted on Feb 22, 2010
Problem may be the paper tray. You don't say what kind of printer you have and my psychic abilities are nil.
The paper tray has sensors that tell the printer what size paper is in the tray. Make sure that the tray guides are set correctly.
By the way all paper trays are "in" trays.
Print out a config sheet to see what size paper the printer is set up for for each tray.
Posted on Jan 11, 2011
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